Chess.com is a popular website for playing and learning chess, offering both free and premium experiences. The site provides unlimited games, puzzles, lessons, and tournaments, with the option to get a premium membership for extra features like unlimited game reviews, detailed lessons, and an ad-free experience. They have different subscription plans called Gold, Platinum, and Diamond, which give varying levels of access and benefits, such as video libraries and coach explanations. People might be billed by Chess.com if they subscribe to these premium memberships or join a shared family plan for discounted access.
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The cancellation process is straightforward and involves just a few clicks within the Chess.com website or via mobile app subscription management. Clear instructions and confirmation screens make it easy to cancel without confusion, but a small effort is required from the user to navigate to the right section and confirm the cancellation.
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How to Cancel Chess.com: Step by Step
If you purchased through Chess.com directly:
- Click 'Settings' from the menu at the bottom left of any page on Chess.com.
- Select 'Membership'.
- Scroll down to the 'Cancel Premium Membership' section.
- Click 'Cancel Premium Membership.'
- On the next screens, click 'Cancel My Membership.'
If you purchased through Apple:
- Open the iTunes Store on your device.
- Go to your subscriptions page.
- From the list of your active subscriptions, select Chess.com.
- Tap Cancel Subscription.
If you purchased through Google Play:
- Visit play.google.com and log into the correct Google Account.
- Click on My Subscriptions.
- Select the Chess.com subscription you want to cancel.
- Click Manage.
- Then click Cancel Subscription.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to the Settings gear icon.
- Select Payments and then click on Manage Automatic Payments.
- Find and select Chess.com.
- Click Cancel.
- Confirm your request by clicking Cancel Automatic Payments.
Tips & Tricks for Canceling Chess.com
- Always cancel via the Chess.com website, not the app, as app cancellations often don't process correctly.
- Go to Settings on a desktop browser, then Membership/Payments, and select Manage Account to access cancellation options.
- If you subscribed via iOS or Android, cancel the subscription in the respective app store (iCloud subscriptions or Google Play) as well.
- Time your cancellation before the next billing cycle—set reminders because forgetting leads to automatic renewals that are hard to refund.
- Use firm but polite language when contacting customer service. Clearly state your intent to cancel and request confirmation of cancellation in writing.
- If customer support is unresponsive, escalate by disputing the charge with your credit card company or bank.
- Gather screenshots and confirmation emails as proof of cancellation attempts to support disputes or refund requests.
- If you miss the free trial cancellation deadline, immediately contact Chess.com support via email or support form to request a refund. Persistence is key.
- Check forums like Reddit for updates on refund likelihood as Chess.com's practices can vary and some users report no resolution without disputes.
- Some users report success by canceling just before a new billing period to avoid charges and then waiting out the paid period without renewing.
- Do not rely solely on the app interface to cancel, as it has caused problems reported by multiple users.
Chess.com Customer Service Info
If you need assistance, here's how you can get in touch with Chess.com's support team.
Cancel Chess.com Script
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Dear Chess.com Support,
I hope this message finds you well. I would like to request the cancellation of my subscription. Due to changes in my personal circumstances and a reduced ability to dedicate time to playing chess, I believe it is best to pause my membership at this time.
I would appreciate your assistance with this cancellation process. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Chess.com subscription cancellation stops future payments, but the membership remains active until the current billing period ends, after which the account switches to a free Basic plan. Cancellation can be done via the website settings or through the respective app stores for mobile subscriptions, and refunds may be available under certain conditions. Detailed instructions and subscriber agreements are available on Chess.com's support pages.
You do not need your password to cancel your subscription on Chess.com. You can easily cancel your premium membership through the website by going to Settings > Membership and selecting the cancel option without any mention of a password requirement. For mobile subscriptions, cancellations are handled through the respective app stores (iTunes or Google Play). However, if you need to reset your password for any reason, you can do so at this URL: https://www.chess.com/forgot.
- Forget to cancel free trial before it converts to a paid membership.
- Unexpected or early charges leading to refund requests.
- Accidental purchase of a different membership plan than intended (e.g., yearly instead of monthly).
- Unauthorized or fraudulent charges detected on payment methods.
- Too many cheaters causing frustration and reducing enjoyment of the platform.
- Unfair play and use of addons by opponents leading to demotivation.
- Negative online interactions such as rude behavior, racism, bigotry, and toxic environment.
- Preference for offline or over-the-board chess rather than online play.
- Difficulty staying motivated due to suspicious or inhuman opponent moves.
- Not using the service anymore or losing interest in the platform.
- Issues with payment methods such as declined transactions or billing problems.
Chess.com allows you to cancel your subscription at any time, and upon cancellation, your membership remains active until the end of the current billing period before switching to the free Basic plan. However, keep in mind that there are no early-cancellation fees or lock-ins, but if you subscribed through Apple or Google, you must also cancel through their respective platforms to stop auto-renewal. A notable pain point is that refunds are not automatically provided upon cancellation, so if you have been charged and seek a refund, you need to follow a separate process.
Before cancelling your Chess.com subscription, it's important to know that your current premium membership will remain active until the end of your billing period, after which your account reverts to the free Basic plan. When you switch to the Basic plan, you lose access to many premium features such as unlimited chess games and variants, tournaments, leaderboards, clubs, forums, classroom features, unlimited puzzles, lessons, game reviews, coach explanations, and advanced insights. The Basic plan retains features like endgames, daily puzzle explanations, a video library, opening explorer, custom flair, drills, and time-out protection for daily games. Keep these content and feature limitations in mind so you can decide if cancelling fits your chess learning and playing needs.
- Chess.com account login credentials (username/email and password)
- Access to the device and platform used for subscribing (website, Apple, Google, PayPal, etc.)
- Ability to navigate to Settings in your Chess.com account (bottom left of any page)
- Go to Membership section in Settings
- Locate and click on 'Cancel Premium Membership' option
- Confirmation step by clicking 'Cancel My Membership' if prompted
- If subscribed via Apple or Google: Access your iTunes or Google Play subscriptions, select Chess.com, and tap/click 'Cancel Subscription'
- For PayPal or Apple subscriptions: Also cancel automatic renewal within the respective PayPal or Apple account
- If account is closed/disabled: Contact Chess.com Support with your account details
- Confirmation of cancellation (last day of access or official confirmation email/message)
We've actually written a step by step guide on how to get a refund from Chess.com. Check it out!
The Easiest Way to Cancel Chess.com
If you’re frustrated trying to cancel your subscription, membership, or bill from Chess.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Chess.com?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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