City Fitness is a gym that offers memberships with a few billing options. You can get an annual subscription where individuals pay $45 a month or $480 if paid in full, and couples have similar pricing. They also have no-contract rates that are a bit higher. Members can add extras like 24/7 gym access, classes, tanning, and towel service for small additional fees. So if you see a charge from them, it’s likely for your gym membership and any added services you chose.
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City Fitness requires a 15 day notice period and cancellation must be done in person or via certified mail, which can be inconvenient and time-consuming for the consumer. This adds complexity and effort compared to simpler online or phone cancellation processes, making it moderately difficult.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a City Fitness subscription.
How to Cancel City Fitness: Step by Step
If you purchased through City Fitness directly:
- Visit the official City Fitness website.
- Navigate to the "Freeze or Cancel" section.
- Fill out the membership cancellation request form, ensuring you select the option to cancel your membership.
- Submit the cancellation form; a 30-day notice period is required.
- Be aware you are responsible for any payments that occur within the 30 days after your cancellation request.
- Ensure all fees and outstanding dues are paid to finalize the cancellation process.
If you purchased through a third-party provider (not applicable in this case):
- Refer to the third-party's cancellation policy for specific instructions.
- Generally, contact their customer service or follow their online cancellation procedures.
- Note that third-party subscriptions may have different cancellation periods or fees.
If you need assistance, here's how you can get in touch with City Fitness's support team.
Tips and Tricks for Getting a City Fitness Refund
- Give 30 days' notice as required and be sure to do it in writing, preferably via email or certified mail for proof.
- Inform your bank or credit card company to stop any direct debit payments to prevent unauthorized charges after cancellation notice.
- Keep proof of cancellation requests such as emails, forms, or receipts to dispute any wrongful charges later.
- State a valid reason for cancellation such as moving away, medical issues with proper documentation (e.g., medical certificate), or financial difficulty.
- Use firm and clear language like "I hereby request to cancel my membership effective immediately after the notice period" to avoid ambiguity.
- If asked for proof of relocation or medical reasons, provide acceptable documentation or escalate by mentioning you will take further action.
- If the gym ignores or refuses your cancellation, escalate by communicating your intent to dispute payment with your bank, file complaints with consumer protection agencies, or consult a lawyer.
- During escalations, mention relevant laws (e.g., your local Health Club Act) that protect against unfair automatic renewals or billing.
- Blocking payments or freezing accounts via your bank may stop charges, but be prepared for potential collection actions and have your documentation ready to fight these.
- Cancel during times when offices are open and responsive (avoid weekends or holidays), and submit early in the day for quicker processing.
- Save all communication records and follow up persistently to ensure cancellation goes through.
- Consider small claims court or legal escalation if the gym continues to bill unjustly after all attempts.
Why Do People Request Refunds from City Fitness
- Lack of time
- Lack of motivation to attend gym
- Lack of results from workouts
- Boring or unengaging classes
- Classes held at inconvenient times
- High cost or price hikes of membership fees
- Relocating to another area
- Lack of enjoyment at the gym
- Poor or broken equipment
- Unavailable or insufficient equipment
- Poor atmosphere and community
- Intimidation from other members
- Anxiety about using equipment and facilities
- Poor customer service
- Poor hygiene of equipment and facilities
- Gym too busy or overcrowded
- Preference for home workouts
- Inconvenient opening hours
- Difficult location or commute
- Significant personal or financial changes
- Long-term illness or injury
- Failed payment resulting in automatic cancellation
City Fitness Refund Script
Script
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Dear City Fitness, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
City Fitness Refund Policy
City Fitness requires members to provide a 15-day notice for cancellation, which must be done in person at the facility where the membership began or by certified mail. Monthly EFT draft memberships automatically convert to month-to-month after the contract term and do not terminate automatically, so members must proactively cancel to avoid ongoing charges.
The Easiest Way to Get a City Fitness Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from City Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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