Can I Cancel Cleo at Any Time?

Cleo subscriptions automatically renew monthly and require cancellation before the next billing cycle to avoid being charged again. You can cancel anytime by typing "cancel" in the app or emailing them, but if you cancel after a 27-day grace period from sign-up, the subscription fees are non-refundable. The grace period ends immediately if you open a Credit Builder Card, take a cash advance, or delete your Cleo account without first unsubscribing, which can be a tricky catch to avoid losing refund eligibility.

Why Do People Cancel Cleo?

Unrecognized or fraudulent charges without consent.Unexpected recurring subscription fees that go unnoticed or forgotten.Billing errors, including payments larger than intended.Being charged despite not actively using the app or services.Unauthorized cash advances charged without approval.Difficulty in canceling subscriptions due to company requiring repayment of outstanding advances first.Continued charging of monthly fees despite repeated cancellation requests.Cancellations and refund requests within a short period after subscription.Payments mistakenly made to wrong recipients (relatives/spouses) which cannot be refunded due to policy.Promises of instant advances that were not fulfilled promptly or as advertised.

What Information Do I Need to Cancel Cleo?

Access to the Cleo app (or Cleo web account) to initiate cancellation Ability to type "cancel" in Cleo Chat and follow prompts Email access (to send a cancellation request to team@meetcleo.com if you prefer email) Subscription details (e.g., if you have Cleo Plus, Cleo Builder, or other Cleo plans) Account/profile section access in the app Ability to tap the Unsubscribe button (provided after answering prompts or within profile/subscription settings) Awareness that unsubscribing before next billing is necessary to avoid extra charges Confirmation email (which you will receive after cancellation) Knowledge that deleting the app does NOT cancel the subscription

What Should I Know Before Cancelling Cleo?

Before cancelling your Cleo subscription, keep in mind that your access to the subscribed tier's features (Cleo Grow, Cleo Plus, or Cleo Builder) will be withdrawn at the end of the paid period. For instance, Cleo Grow offers additional "Habits" features and savings hacks, Cleo Plus adds credit score viewing and cash advance abilities, while Cleo Builder includes all these plus early paycheck access and credit builder services. You must cancel before the next billing cycle to avoid being charged for the following month. If you cancel within 27 days from sign-up, you may get a refund of the subscription fee, but after this grace period, fees are non-refundable.

What is Cleo's Cancellation Policy?

Cleo Plus subscription can be cancelled by typing "cancel" in Chat and following the prompts, or by going to your profile in Chat, selecting Subscriptions, and tapping Unsubscribe from Cleo Plus. If you cancel within 1 month of signing up without requesting a cash advance, you will be refunded the subscription payment back to your card, which can take up to 4 business days to process. Note that deleting the app does not cancel the subscription; you must explicitly cancel to avoid further charges.

Do I Need My Cleo Password to Cancel?

To cancel your Cleo subscription, you need to type "cancel" within the Cleo mobile app, which implies you need to log in to your account, so your password will be required for that. Alternatively, you can cancel by emailing their support team at team@meetcleo.com, which may not require a password through direct email. If you don’t remember your password, you can reset it on their site at https://web.meetcleo.com/password-reset or the login page where the reset option is available.

Can I Get a Refund from Cleo?

We've actually written a step by step guide on how to get a refund from Cleo. Check it out!

How to Cancel Your Cleo Subscription (2026)

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Canceling Cleo subscription is straightforward since users only need to type "cancel" in the chat, answer a couple of questions, and tap the Unsubscribe button. There is also an option to unsubscribe directly from the profile under Subscriptions, with clear confirmation via email. The process is simple and user-friendly, requiring minimal time and effort.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Cleo subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Cleo account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Cleo online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.