Can I Cancel Cogent Communications at Any Time?

Cogent Communications may have terms that require a notice period before cancellation, which can trap you in a longer commitment than expected. It's crucial to check for any early-cancellation fees or minimum contract lengths that could result in unexpected costs. Be sure to read the fine print in your agreement, as it may include clauses that make immediate cancellation difficult or costly.

Why Do People Cancel Cogent Communications?

Poor customer service response timesUnexpected price increasesService outages and reliability issuesLack of features compared to competitorsDifficulty in setup or maintenanceBilling errors or inaccuraciesChanges in business needs or downsizingAvailability of better deals elsewhereContract terms are too restrictivePoor performance of the network

What Information Do I Need to Cancel Cogent Communications?

Account numberEmail associated with the accountName on the accountBilling addressPhone numberReason for cancellationPreferred cancellation dateLast invoice numberAny outstanding balance informationDocumentation of terms of service

What Should I Know Before Cancelling Cogent Communications?

Before canceling your Cogent Communications subscription, be aware that you will lose access to high-speed internet services that are often crucial for business operations. Additionally, consider any potential early termination fees or impacts on existing contracts, as these could lead to unexpected charges. Review the details of your current plan to ensure you understand any data usage limits or services being provided that might not be available elsewhere. Lastly, check if there's an option to downgrade instead of canceling to retain some level of service.

What is Cogent Communications's Cancellation Policy?

Cogent Communications requires customers to provide written notice at least 30 days prior to the end of their billing cycle to cancel their membership or subscription. After notice is given, the service will continue until the end of the billing period, and no early termination fees are applicable.

Do I Need My Cogent Communications Password to Cancel?

Yes, you will need your password to cancel your subscription with Cogent Communications. If you don’t remember it, you can easily reset it by visiting the following link: [Reset Password](https://www.cogentco.com/en/reset-password). Once you have access to your account, you can proceed with the cancellation process.

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How To Cancel Your Cogent Communications Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published November 6, 2025

Last updated on November 7, 2025

4 min read

Difficulty

12345678910

Easy Medium Very Hard

It can be quite challenging due to the processes involved and potential resistance from customer service. Users may encounter long wait times and complex requirements for cancellation.

Estimated Time

On average, it takes 00 35 minutes to cancel a Cogent Communications subscription.

How to Contact Cogent Communications

If you need assistance, here's how you can get in touch with Cogent Communications's support team.

Phone

202-295-4200

billing@cogentco.com

Site

https://www.cogentco.com/en/contact-us

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Cogent Communications Refund Policy

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Frequently Asked Questions

The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Cogent Communications subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Cogent Communications account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Cogent Communications online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.