Course Hero offers two types of memberships: a free Basic Membership and a paid Premier Membership. The Basic plan gives you limited access, like pay-per-question homework help and some study materials, while the Premier plan offers full access to tons of study documents, textbook solutions, and 24/7 help from expert tutors. If you subscribe to Premier, you get a certain number of document unlocks and tutoring questions each month, and the billing is on a recurring subscription basis. So if you see a charge from Course Hero, it's likely for this Premier subscription that gives you full access and tutoring support.
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The cancellation process is straightforward and can be completed in a few steps via the account settings on the website or directly through the platform used for sign up (iTunes or Google Play). The user simply needs to log in, navigate to settings, and click 'Stop Recurring Membership' to confirm cancellation, with confirmation sent by email.
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How to Cancel Course Hero: Step by Step
If you purchased through CourseHero.com:
- Log in to your account.
- Click on your profile picture in the upper right-hand corner to go to your Settings.
- Click the "Stop Recurring Membership" button.
- Follow the instructions on the page to confirm cancellation.
If you purchased through iTunes:
- Open the Settings app on your iPhone or iPad.
- Tap your name.
- Tap Subscriptions.
- Locate and tap on the Course Hero subscription.
- Tap Cancel Subscription.
If you purchased through Google Play:
- Sign in to the Google Account that has your subscriptions.
- On your Android device, go to subscriptions in Google Play.
- Select the Course Hero subscription you want to cancel.
- Tap Cancel subscription.
- Follow the on-screen instructions.
Tips & Tricks for Canceling Course Hero
- Always get a screenshot or confirmation of cancellation for proof.
- Cancel through the platform used to subscribe (Course Hero website or Google Play) and keep confirmation emails.
- If cancellation is ignored, consider a chargeback with your credit card company providing evidence of cancellation attempts.
- Call Course Hero support at 888-634-9397 for sometimes securing refunds.
- Send a formal, assertive cancellation email or letter stating the cancellation date, breach of contract claims, and a deadline for refund (e.g., 10 working days).
- Keep all communications and screenshots as backup for escalation.
- Understand the terms beforehand—some plans charge immediately for full year even if used briefly.
- Be persistent and escalate if initial cancellation or refund attempts fail.
- Time cancellations strategically before renewal periods to avoid charges.
Course Hero Customer Service Info
If you need assistance, here's how you can get in touch with Course Hero's support team.
Cancel Course Hero Script
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Dear Course Hero Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have not been able to utilize the service as much as I anticipated, and as a result, I believe it is best for me to discontinue my membership.
I appreciate the resources provided during my time as a subscriber, but I currently need to reassess my budget. Thank you for your understanding and assistance with this matter.
Best regards,
Frequently Asked Questions
Course Hero members can cancel their recurring subscription at any time to stop further charges, but cancellation does not automatically refund recent charges. Cancellation requests made through the Course Hero website are processed within 7 business days, and members retain access until the membership period expires. Subscribers using iTunes or Google Play must cancel through those platforms, and unpaid debts must be settled before cancellation can take effect.
To cancel your Course Hero subscription, you need to log in to your account on the Course Hero website and go to your account settings to stop the recurring membership. This means you do need your password to access your account for cancellation. If you forget your password, you can reset it using the Course Hero password reset page here: https://www.coursehero.com/forgot-password/ . This process requires email verification for security. So, having your password (or access to resetting it) is necessary to cancel your subscription.
- Continuous charges after cancellation requests or account termination.
- Difficulty canceling subscriptions due to complex or unclear cancellation processes.
- No notification for recurring charges or account linkages.
- Unfair refund policies including denial of refunds even when subscriptions are canceled early or unused time remains.
- Account termination without warning or proper explanation, sometimes with refusal to refund.
- Unauthorized charges for services not used or after the subscriber has passed away.
- Predatory subscription model making it difficult to opt out or stop billing.
- Poor customer support and lack of response to cancellation or refund requests.
- Locked out of accounts even with active subscriptions, preventing access and continuation of use.
- Accidental subscription purchases with difficulty obtaining refunds.
Course Hero allows you to cancel your subscription at any time through their website, iTunes, or Google Play, with cancellation taking effect within 7 business days. However, you must pay all outstanding debts and fees before cancellation can be finalized, and cancellation does not automatically trigger any refunds. There are no explicit contracts, lock-ins, or early cancellation fees, but keep in mind that termination of your account does not relieve you from obligations under their Terms of Use, and recent charges may not be refunded.
Before cancelling a Course Hero subscription, know that you will lose access to Premier membership features once your current membership period ends. This means you will no longer have the monthly 30 unlocks to access full study documents, the ability to ask up to 40 tutor questions, unlimited access to textbook solutions, and expert 24/7 homework help. Your account will revert to a Basic Membership, which allows only pay-per-question access to tutoring, browsing study documents without full viewing or downloading, and access to free literature infographics. Also, cancellations take up to 7 business days to process and you must pay any outstanding fees before cancellation is effective. No automatic refunds are given for recent charges upon cancellation. [Course Hero cancellation info](https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription) and [Membership differences](https://support.coursehero.com/hc/en-us/articles/200350884-What-s-the-difference-between-a-Premier-Membership-and-a-Basic-free-Membership)
- Course Hero account login details (username/email and password)
- Access to your email associated with Course Hero for confirmation
- Subscription type and payment method used (credit card, iTunes, Google Play, etc.)
- Personal identification details (such as full name and possibly billing address)
- Order or subscription reference number (if available, often found in confirmation or billing emails)
- Last four digits of the payment card (for customer support via phone/email)
- Access to the device/account originally used for subscribing (especially if canceled via iTunes/Google Play)
- Reason for cancellation (optional, but sometimes requested for feedback)
- Confirmation that all debts and fees are paid
- Ability to receive and review confirmation email after canceling
We've actually written a step by step guide on how to get a refund from Course Hero. Check it out!
The Easiest Way to Cancel Course Hero
If you’re frustrated trying to cancel your subscription, membership, or bill from Course Hero—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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