1 - Log in to your Craftsy account on the official website.
2 - Click on your profile icon to access your account settings.
3 - Navigate to 'Membership & Billing'.
4 - Click the 'Cancel Membership' link.
5 - Confirm your cancellation.
How to Cancel Craftsy on iOS
1 - Open your iPhone settings.
2 - Tap on your Apple ID.
3 - Go to 'Subscriptions'.
4 - Find Craftsy and tap 'Cancel Subscription'.
How to Cancel Craftsy on Android
1 - Open the Google Play Store.
2 - Access your profile.
3 - Go to 'Payments & subscriptions'.
4 - Select Craftsy and tap 'Cancel subscription'.
How to Cancel Craftsy on phone
1 - Call 1-888-891-7203 for assistance.
2 - Support hours are Monday to Friday, from 8 AM to 5 PM CT.
How to Cancel Craftsy on email
1 - Email Craftsy support at craftsy@program-support.com.
Craftsy is an online platform where you can learn and improve your skills in over 20 different hobbies through video classes and expert instruction. They offer a subscription service that gives you access to their full library of more than 2,000 premium classes and exclusive live streaming events. You can try it free for 30 days, and if you like it, the subscription will continue automatically unless you cancel. So if you're seeing a charge from Craftsy, it's likely for this subscription to enjoy unlimited crafting lessons and resources.
The cancellation process for Craftsy is relatively straightforward with clear steps available for desktop, iOS, and Android users. However, since some methods require contacting customer service via phone or email, and subscriptions purchased through app stores must be canceled through those platforms, this adds slight complexity to the process.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Craftsy subscription.
How to Contact Craftsy
If you need assistance, here's how you can get in touch with Craftsy's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a Craftsy Refund
Call Craftsy directly to cancel rather than relying on online or auto-pay cancellation; site cancellation often does not fully cancel the membership.
Cancel early and before the subscription renewal date to avoid unexpected full-price charges and auto-renewal.
Monitor your credit card and PayPal accounts closely, as charges may appear without warnings, and recurring payments can be stored in PayPal separately.
Use your credit card company to dispute unauthorized charges if Craftsy charges after cancellation; provide email evidence of cancellation where possible.
Change or disable your payment method (e.g., switch to a prepaid card or remove card info) to prevent unwanted renewals.
Follow up persistently with customer service by phone, be prepared for long hold times, and confirm cancellation multiple times if necessary.
Send written cancellation requests specifically asking them to stop auto-renewals and remove your payment information.
If charged early (before renewal period), call immediately to cancel both the current and newly charged membership periods.
Beware that turning off auto-pay alone does not cancel your subscription; you must explicitly cancel your membership.
Keep track of all communication and confirmations as Craftsy customer support is often reported as unresponsive or ineffective.
Why Do People Request Refunds from Craftsy
High price of $79.99 per year.
Lack of usage or motivation to use the subscription.
Customer service issues such as difficulty canceling online, inability to delete credit card information, no voicemail option, and unresponsive emails.
Unexpected charges and difficulty obtaining refunds.
Auto-renewal without clear notice leading to surprise charges and accusations of "shady" or "scammy" billing practices.
Disappointment in lack of new classes and updates.
Hidden cancellation instructions often buried in fine print under membership details.
Billing issues and poor customer support response.
Recommendations to cancel immediately after subscribing to avoid unexpected renewal charges.
Craftsy Refund Script
Script
Copy
Dear Craftsy, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Craftsy
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Craftsy Refund Policy
Craftsy allows you to cancel your membership at any time. If you cancel within the first 30 days of an annual membership, you receive a full refund; cancellations after 30 days get a prorated refund. Monthly memberships do not qualify for refunds, and memberships auto-renew with your credit card on file unless you cancel auto-renewal by contacting customer service or managing your account online. After cancellation, you retain access to benefits until the end of the current paid term.
Get help with your refund
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The Easiest Way to Get a Craftsy Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Craftsy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Craftsy may use the gimmick of auto-renewing memberships without sending clear renewal reminders, leading to surprise charges. Users report that while you can cancel your subscription, the cancellation takes effect only at the next billing cycle, and Craftsy does not provide refunds for partial terms. Additionally, some users have experienced repeated charges even after cancellation, requiring manual intervention such as contacting your bank or blocking payments. There are no explicit early-cancellation fees or long-term contracts, but the lack of clear communication and surprise auto-renewals are key pitfalls to be aware of.
High price of $79.99 per year.
Lack of usage or motivation to use the subscription.
Customer service issues such as difficulty canceling online, inability to delete credit card information, no voicemail option, and unresponsive emails.
Unexpected charges and difficulty obtaining refunds.
Auto-renewal without clear notice leading to surprise charges and accusations of "shady" or "scammy" billing practices.
Disappointment in lack of new classes and updates.
Hidden cancellation instructions often buried in fine print under membership details.
Billing issues and poor customer support response.
Recommendations to cancel immediately after subscribing to avoid unexpected renewal charges.
Email address associated with your Craftsy account
Password for logging into your Craftsy account
Access to your Craftsy account (website login or app access)
Where you initially subscribed (Craftsy website, Apple App Store, or Google Play)
Apple ID (if subscribed via Apple App Store)
Google account (if subscribed via Google Play)
Profile navigation ability (to reach "My Account" or "Membership & Billing" sections)
Ability to make phone calls (if canceling by phone)
Email account access (if canceling by email)
Confirmation through all prompts of the cancellation process
Before canceling your Craftsy subscription, know that while you will lose access to the premium membership benefits and the full library of videos once your subscription ends, any classes you have individually purchased will remain accessible in your library. Cancellation will stop future billing, but no refunds are given for partial billing periods, though your membership benefits continue until the end of the current paid term. If you have further questions or want to confirm details about your specific subscription, it's recommended to contact Craftsy customer service. Remember, cancellation does not affect access to purchased classes, only the premium features linked to the subscription.
Craftsy allows you to cancel your membership at any time. If you cancel within the first 30 days of an annual membership, you receive a full refund; cancellations after 30 days get a prorated refund. Monthly memberships do not qualify for refunds, and memberships auto-renew with your credit card on file unless you cancel auto-renewal by contacting customer service or managing your account online. After cancellation, you retain access to benefits until the end of the current paid term.
To cancel your Craftsy subscription on the website (desktop), you do need your email and password to log into your account. From there, you can navigate to 'Membership & Billing' and cancel your membership. If you subscribed through iOS or Android, you can cancel directly via Apple App Store or Google Play without needing your Craftsy password. If you forgot your password, you can reset it here: https://www.craftsy.com/user/forgot_password.
We've actually written a step by step guide on how to get a refund from Craftsy. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Craftsy subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Craftsy account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Craftsy online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
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