Craftsy is an online platform where you can learn and improve your skills in over 20 different hobbies through video classes and expert instruction. They offer a subscription service that gives you access to their full library of more than 2,000 premium classes and exclusive live streaming events. You can try it free for 30 days, and if you like it, the subscription will continue automatically unless you cancel. So if you're seeing a charge from Craftsy, it's likely for this subscription to enjoy unlimited crafting lessons and resources.
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The cancellation process for Craftsy is relatively straightforward with clear steps available for desktop, iOS, and Android users. However, since some methods require contacting customer service via phone or email, and subscriptions purchased through app stores must be canceled through those platforms, this adds slight complexity to the process.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Craftsy subscription.
How to Cancel Craftsy: Step by Step
If you purchased through Craftsy.com:
- Log in to your Craftsy account on the official website.
- Click on your profile icon to access your account settings.
- Navigate to 'Membership & Billing'.
- Click the 'Cancel Membership' link.
- Confirm your cancellation.
If you purchased through iOS:
- Open your iPhone settings.
- Tap on your Apple ID.
- Go to 'Subscriptions'.
- Find Craftsy and tap 'Cancel Subscription'.
If you purchased through Android:
- Open the Google Play Store.
- Access your profile.
- Go to 'Payments & subscriptions'.
- Select Craftsy and tap 'Cancel subscription'.
If you purchased through phone:
- Call 1-888-891-7203 for assistance.
- Support hours are Monday to Friday, from 8 AM to 5 PM CT.
If you purchased through email:
- Email Craftsy support at craftsy@program-support.com.
If you need assistance, here's how you can get in touch with Craftsy's support team.
Tips and Tricks for Getting a Craftsy Refund
- Call Craftsy directly to cancel rather than relying on online or auto-pay cancellation; site cancellation often does not fully cancel the membership.
- Cancel early and before the subscription renewal date to avoid unexpected full-price charges and auto-renewal.
- Monitor your credit card and PayPal accounts closely, as charges may appear without warnings, and recurring payments can be stored in PayPal separately.
- Use your credit card company to dispute unauthorized charges if Craftsy charges after cancellation; provide email evidence of cancellation where possible.
- Change or disable your payment method (e.g., switch to a prepaid card or remove card info) to prevent unwanted renewals.
- Follow up persistently with customer service by phone, be prepared for long hold times, and confirm cancellation multiple times if necessary.
- Send written cancellation requests specifically asking them to stop auto-renewals and remove your payment information.
- If charged early (before renewal period), call immediately to cancel both the current and newly charged membership periods.
- Beware that turning off auto-pay alone does not cancel your subscription; you must explicitly cancel your membership.
- Keep track of all communication and confirmations as Craftsy customer support is often reported as unresponsive or ineffective.
Why Do People Request Refunds from Craftsy
- High price of $79.99 per year.
- Lack of usage or motivation to use the subscription.
- Customer service issues such as difficulty canceling online, inability to delete credit card information, no voicemail option, and unresponsive emails.
- Unexpected charges and difficulty obtaining refunds.
- Auto-renewal without clear notice leading to surprise charges and accusations of "shady" or "scammy" billing practices.
- Disappointment in lack of new classes and updates.
- Hidden cancellation instructions often buried in fine print under membership details.
- Billing issues and poor customer support response.
- Recommendations to cancel immediately after subscribing to avoid unexpected renewal charges.
Craftsy Refund Script
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Dear Craftsy, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Craftsy Refund Policy
Craftsy allows you to cancel your membership at any time. If you cancel within the first 30 days of an annual membership, you receive a full refund; cancellations after 30 days get a prorated refund. Monthly memberships do not qualify for refunds, and memberships auto-renew with your credit card on file unless you cancel auto-renewal by contacting customer service or managing your account online. After cancellation, you retain access to benefits until the end of the current paid term.
The Easiest Way to Get a Craftsy Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Craftsy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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