The Ultimate Step by Step Guide to Cancelling a cyberghost Subscription or Membership (cyberghost.info)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
CyberGhost is a VPN service that helps protect your online privacy by encrypting your internet traffic and hiding your real IP address. It works on many devices like Windows, Mac, iOS, Android, and more, and lets you connect up to 7 devices with one subscription. They offer subscription plans starting at $12.99 per month or a longer 2-year plan for about $2.19 per month, which comes with a money-back guarantee. So if you see a charge from CyberGhost, it's likely for one of their VPN subscription plans that keep your online activity private and secure.
Canceling a subscription directly from the CyberGhost account is straightforward with clear steps and an easy user interface. However, refunds are not automatic and require contacting support, which adds a small layer of complexity, but overall the process is relatively simple and quick.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a cyberghost subscription.
How to Cancel cyberghost: Step by Step
If you purchased through www.cyberghostvpn.com:
Go to your CyberGhost account and select the profile logo in the top-right side.
Select Subscriptions.
Select Cancel Subscription.
Select Continue To Cancel.
A confirmation message will appear: “The automatic billing for your CyberGhost VPN subscription has been turned OFF.”
If you purchased through the Apple App Store:
Open the Settings menu on your iPhone or iPad.
Tap the name that appears at the top of the Settings menu.
Tap on iTunes & App Store.
Tap Apple ID at the top of the screen.
Choose View Apple ID.
Log in with your Apple ID.
Scroll down to Subscriptions and tap on the CyberGhost subscription.
Tap Cancel Subscription.
If you purchased through the Google Play Store:
Go to the Google Play Store.
Tap on your profile in the upper right corner.
Tap Payments & subscriptions.
Tap Subscriptions and select the CyberGhost VPN subscription.
Tap Cancel Subscription and follow the on-screen instructions.
How to Contact cyberghost
If you need assistance, here's how you can get in touch with cyberghost's support team.
Log in to your CyberGhost account on their website and go directly to the Subscriptions section to click "Cancel Subscription"—this stops future payments but doesn't automatically refund.
Email support@cyberghost.ro immediately with a clear, polite cancellation and refund request including your email and order number—explicit communication increases chances of refund.
Use the live chat on the CyberGhost Help page for the fastest cancellation and refund processing; be firm but courteous.
For mobile subscriptions, cancel through Google Play Store or Apple ID settings, then request refunds via Apple’s or Google’s refund systems, not CyberGhost directly.
Request refunds within the 14-day (monthly) or 45-day (longer) money-back guarantee windows to maximize chances of approval.
If online cancellation fails, escalate by threatening chargeback or contacting your credit card company to stop payments; some users reported success with this.
Keep records of all cancellations and communications (screenshots, emails) to quickly escalate or dispute if necessary.
Timing matters: cancel before the renewal date and avoid last-minute requests that may be ignored.
Use clear, direct language: explicitly state "Please cancel my subscription and refund my payment as per your money-back guarantee." Avoid emotional or aggressive tones.
Leverage social proof by mentioning you checked forums where others have received refunds—sometimes this prompts better customer service response.
If the company is unresponsive, publicly posting issues on forums or Reddit has prompted faster escalations according to some users.
Why Do People Request Refunds from cyberghost
Repeated charges after cancellation despite users attempting to cancel their subscriptions.
Difficulties and lack of transparency in the cancellation process.
Poor customer service
App bugs and crashes on multiple devices making the VPN service unusable.
Connectivity issues such as inability to connect to servers or frequent disconnections.
Automatic renewal without clear notice leading to unexpected charges.
Lack of trust in service reliability after experiencing server and app problems.
Preference to switch to competitors offering more advanced or stable VPN solutions.
cyberghost Refund Script
Script
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Dear cyberghost, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
cyberghost Refund Policy
CyberGhost VPN subscriptions automatically renew until canceled through your account or app store settings, with service access granted until the paid period ends. Refunds are not automatic upon cancellation; they must be requested from CyberGhost support within 14 days for 1-month subscriptions or 45 days for subscriptions of 6 months or longer. Refunds for app store purchases must be requested through the respective app store. Support is reachable via email, ticket, or 24/7 live chat.
The Easiest Way to Get a cyberghost Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from cyberghost—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
CyberGhost VPN subscriptions automatically renew but you can cancel at any time to stop future billing. There are no lock-ins or early cancellation fees, and cancellations do not automatically trigger refunds; you must request refunds separately within 14 days for monthly plans or 45 days for longer plans. Be aware that refunds for subscriptions purchased via Apple or Google Play must be requested through those platforms, which may have different policies, potentially complicating refunds.
In short, you can cancel anytime without penalty, but getting a refund requires prompt action within the guarantee periods and may be tricky if purchased through third-party stores.
Repeated charges after cancellation despite users attempting to cancel their subscriptions.
Difficulties and lack of transparency in the cancellation process.
Poor customer service
App bugs and crashes on multiple devices making the VPN service unusable.
Connectivity issues such as inability to connect to servers or frequent disconnections.
Automatic renewal without clear notice leading to unexpected charges.
Lack of trust in service reliability after experiencing server and app problems.
Preference to switch to competitors offering more advanced or stable VPN solutions.
CyberGhost account login credentials (email address and password)
Access to the account or platform where the subscription was purchased (CyberGhost website, Google Play Store, or Apple App Store)
Knowledge of the purchase platform (whether bought on cyberghostvpn.com, Google Play, or Apple App Store)
Profile/account information (to navigate to subscriptions management sections)
Subscription details (such as name of the plan/membership you want to cancel)
Access to email address used for the subscription (required if contacting support for cancellation or refunds)
Purchase information if requesting a refund (purchase date, payment method/account used)
Might be asked for reason for cancellation (optional, at CyberGhost's discretion)
Contact support options: Email, online request form, or live chat (especially needed for refunds or unresolved cancellations)
Before cancelling your CyberGhost subscription, it's important to know that cancellation stops automatic renewal but does not immediately terminate your access; you can continue using the VPN service until the end of your paid subscription period. Once cancelled and the subscription period lapses, you will lose access to all VPN features, including secure browsing, location masking, and access to restricted content. Additionally, cancelling does not automatically provide a refund; you must request one separately within the refund policy period. If your subscription was purchased through the Apple App Store or Google Play Store, cancellation stops future charges but refunds must be requested through them or CyberGhost support. Also, any premium features tied to your subscription will no longer be available after the subscription expires.
CyberGhost VPN subscriptions automatically renew until canceled through your account or app store settings, with service access granted until the paid period ends. Refunds are not automatic upon cancellation; they must be requested from CyberGhost support within 14 days for 1-month subscriptions or 45 days for subscriptions of 6 months or longer. Refunds for app store purchases must be requested through the respective app store. Support is reachable via email, ticket, or 24/7 live chat.
To cancel a CyberGhost subscription purchased through their website, you need to log in to your CyberGhost account, so you will need your password for that. For subscriptions via Apple App Store or Google Play Store, you cancel through those respective platforms using your Apple ID or Google account credentials, not your CyberGhost password. If you don't remember your CyberGhost password and need to access your account to cancel, you can reset it here: https://account.cyberghostvpn.com/en/reset-password. So yes, generally you will need your password (or the related platform's credentials) to cancel the subscription.
We've actually written a step by step guide on how to get a refund from cyberghost. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your cyberghost subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your cyberghost account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel cyberghost online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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