Dassault Systèmes offers cloud-based software services mainly for design, project management, and rendering, tailored for professionals, hobbyists, and students. They sell these services through subscription plans that last for different periods like yearly, quarterly, or monthly, depending on the user type. Subscriptions require upfront payment and renew automatically unless cancelled at least five days before the end date. If you're getting billed by them, it's likely for access to their software tools with easy online management and a 15-day refund option.
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Cancellation requires a written request to support via email, which is not instant and may involve waiting for a response depending on location. The process is not straightforward for the average consumer as it is not possible to cancel directly on the website, thus it requires more effort and patience.
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How to Cancel Dassault Systèmes: Step by Step
If you purchased through 3DS.com:
- Log in to your account on 3ds.com.
- Navigate to the Subscriptions tab in your Platform Management cockpit.
- To cancel your subscription, look for an option that allows you to request cancellation.
- Ensure you cancel at least 5 days before your renewal date to avoid being charged for the next billing cycle.
- Even if you cancel the renewal, you can continue using the services until the end of the current billing period.
Tips & Tricks for Canceling Dassault Systèmes
- Act quickly: Cancellation requests are typically only accepted within 15 days of purchase to receive refunds.
- Use the 3DEXPERIENCE platform: Log in, go to Platform Management, then Subscriptions, and select "Manage" and "Stop Renewal" to cancel.
- Look for renewal stop links: Check original subscription confirmation emails for a "Stop the Renewal" link.
- Escalate with written requests: Send cancellation requests in writing via email or support forms if online cancellation fails.
- Be persistent with support: Users report unanswered emails and unresponsive phone support; keep following up patiently.
- Timing matters: Submit cancellation at least 30 days before renewal to avoid being charged again.
- Use alternative routes: If direct support is unhelpful, escalate by filing complaints on public platforms like BBB or dispute charges with credit card companies.
- Prepare to clarify subscription terms: Dassault Systèmes does not refund renewals, so clarify exactly when and if refunds are possible.
- Expect cancellation to only take effect at period end: Avoid expecting immediate termination; some users report cancellations only apply after current subscription ends.
- Use clear and firm language: Politely but firmly request cancellation, mention dates and proof of prior attempts, and state intention to dispute charges if unresolved.
- Be aware of customer support limits: Some support lines may refuse to assist without paid support contracts; plan accordingly.
- Keep documentation: Save emails, screenshots, and chat transcripts as proof if disputes arise.
Dassault Systèmes Customer Service Info
If you need assistance, here's how you can get in touch with Dassault Systèmes's support team.
Cancel Dassault Systèmes Script
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Dear Dassault Systèmes Customer Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Dassault Systèmes. Due to recent changes in my project requirements, I no longer find the service aligns with my current needs.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Please let me know if there are any steps I need to take on my end.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Dassault Systèmes has a 15-day cancellation policy for Yearly and Quarterly subscriptions, allowing cancellation and refund if requested within 15 days after purchase. This policy excludes trial offers, monthly subscriptions, and renewals. Subscriptions renew automatically, but you can stop the automatic renewal at least 5 days before the subscription ends via the 'Subscriptions' tab in your account; data remains available for 2 weeks after cancellation.
To cancel your Dassault Systèmes subscription, you generally need to be logged into your account, which requires your password. If you do not remember your password, you can reset it using this link: https://r1132100503382-eu1.iam.3dexperience.3ds.com/forgot-my-password. However, if you prefer, you can also cancel your subscription by contacting Dassault Systèmes phone support without needing to log in, by calling +1 (877) 334 2551 in the USA and Canada or +1 (508) 263 9311 internationally during business hours (Monday to Friday, 9 AM to 5 PM EST). This phone support can assist you with subscription cancellation.
- Frustration with the cancellation process: Customers find it difficult or impossible to locate a clear option to unsubscribe or cancel their subscription on the website or in emails.
- Lack of responsive customer service: Many users report the absence of accessible customer support, especially for individual users, making cancellation requests unanswered or ignored.
- Non-functional cancellation links: Links provided in emails or on the platform intended for cancellations often lead to broken or non-working pages.
- No option to request refunds post cancellation: Refunds are generally only available if cancellation is requested within 15 days of purchase; beyond that or for renewals, no refunds are provided.
- Automatic renewals causing unwanted charges: Subscriptions renew automatically, causing unexpected charges if users are unaware or unable to stop renewal easily.
- Subscription renewal management difficulties: The only way to stop renewal is through a subscription tab that some users find unfunctional or hard to navigate, leading to inadvertent renewal.
- Financial inconvenience and feeling trapped: Users feel trapped in ongoing subscriptions with their payment information stored, making it difficult to block payments without causing issues with their bank cards.
- Cancellation does not apply to renewals and some subscription types: The 15-day cancellation/refund policy excludes trial offers, monthly subscriptions, and renewals, limiting refund options for many customers.
Dassault Systèmes has a 15-day cancellation policy for yearly and quarterly subscriptions, meaning you must request cancellation within 15 days of purchase for a refund. Monthly subscriptions, trial offers, and subscription renewals do not qualify for this cancellation policy, and automatic license renewals must be stopped at least 5 days before the renewal date to avoid being charged again. Also, your data will remain accessible for up to 2 weeks after cancellation, which may be important to consider before canceling.
Before cancelling a Dassault Systèmes (3ds.com) subscription, membership, or bill, it is important to know that you will lose access to the software and cloud-based services offered through the subscription. This includes any collaborative tools, data storage, and platform features such as those in the 3DEXPERIENCE environment. Additionally, once cancelled, your current subscription period will continue until it expires, but you will not be able to renew or switch plans until after cancellation is fully processed. Be sure to back up any important data and understand that features tied to your subscription, including updates and support, will no longer be accessible upon cancellation.
- Account login credentials (username and password) to access your Dassault Systèmes account.
- Registered email address associated with your Dassault Systèmes or 3DEXPERIENCE account.
- Subscription or order number (if available) to identify the specific service you want to cancel.
- Full name of the account holder or user requesting cancellation.
- Details of the subscription (plan name, renewal period, product name, etc.).
- Reason for cancellation (optional, but sometimes requested by support forms).
- Supporting documentation or an account change request document if requested by Dassault Systèmes support.
- Country of residence (may be requested for account verification).
- Submission of cancellation request via online support form or relevant email contact provided by Dassault Systèmes.
We've actually written a step by step guide on how to get a refund from Dassault Systèmes. Check it out!
The Easiest Way to Cancel Dassault Systèmes
If you’re frustrated trying to cancel your subscription, membership, or bill from Dassault Systèmes—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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