DeepL is a company that offers translation services through its DeepL Pro subscription. The service allows you to translate text and documents like PDFs, Word, PPT, and Excel files quickly and securely. You can choose to pay monthly for flexibility or annually for savings, and subscriptions are available for individuals or teams. If you're seeing a charge from DeepL, it's likely because of a DeepL Pro subscription you signed up for to use their translation tools.
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Cancelling a DeepL subscription involves a simple process of logging into the account, navigating to the Subscription section, and clicking 'Terminate subscription' at the bottom of the page. The process is straightforward with clear instructions provided by DeepL, making it quite easy for consumers to cancel their subscriptions.
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How to Cancel DeepL: Step by Step
If you purchased through DeepL directly:
- Log in to your DeepL account.
- Navigate to the Subscription section.
- Scroll down to the bottom of the page.
- Click on Terminate subscription.
Tips & Tricks for Canceling DeepL
- Cancel immediately after the free trial to avoid unexpected charges later.
- Document every cancellation attempt with screenshots or confirmation emails.
- Use clear, firm language in messages: state explicitly that you want your subscription canceled immediately and do not want any charges.
- Contact customer service multiple times either by email or their contact form if your initial cancellation is not processed.
- Escalate by threatening a bank chargeback if DeepL does not respond or reverse unwanted charges.
- Monitor billing statements closely for any unauthorized renewals or charges from DeepL.
- Be persistent and patient as the company’s response time can be slow.
- Avoid cancellation close to the renewal date to prevent automatic billing before cancellation is processed.
DeepL Customer Service Info
If you need assistance, here's how you can get in touch with DeepL's support team.
Cancel DeepL Script
Script
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Dear DeepL Support,
I hope this message finds you well. I am writing to request the cancellation of my DeepL subscription. Although I have greatly appreciated the service, I have found that I no longer require it at this time due to changes in my personal circumstances.
Please confirm the cancellation and any final billing details at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
DeepL allows you to terminate your subscription anytime through your account, but you must cancel at least one day before the next scheduled payment to avoid further charges. Cancellation takes effect at the end of the current billing period (monthly or annual), and no refunds are provided for early termination. Signing out or deleting the app does not cancel the subscription; cancellation must be done explicitly in your account. You can also reactivate a canceled subscription before it fully deactivates.
To cancel your DeepL subscription, you need to be logged into your DeepL account, which means you will need your password. You can only terminate your subscription by logging into your account and going to the subscription section to click 'Terminate subscription.' If you don't remember your password, you can reset it using this link: https://support.deepl.com/hc/en-us/articles/360002992660-Account-and-subscriptions#reset-password.
- Immediate charges after free trial without prior notice.
- Lack of warning or confirmation before payment processing.
- Unauthorized charges, sometimes for annual subscriptions instead of free trial.
- Unexpected full subscription fees when users expected a free trial.
- Unclear trial end dates and cancellation instructions.
- Users charged despite timely cancellation attempts.
- Poor customer service and difficult refund processes.
- Account dashboard or subscription management issues making cancellation difficult.
- Claims of scam or fraudulent behavior including unauthorized credit card use.
- Translation quality issues leading to dissatisfaction.
- Regional service restrictions causing frustration.
- Lack of visible or effective customer support to resolve billing or subscription issues.
DeepL allows you to cancel your subscription at any time directly through your account, but you must do so at least one day before your next scheduled payment to avoid being charged for the next billing period. Canceling does not provide a refund or credit for the remaining time in the current billing period, and simply signing out or deleting the app does not stop billing. There are no lock-in contracts or early cancellation fees, and you have a 14-day right of withdrawal after starting the contract during which you can fully get a refund if you cancel within that period.
Before canceling your DeepL subscription, it's important to know that you must cancel at least one day before the next billing cycle to avoid being charged for the next period. After cancellation, you will retain access and all subscription features until the end of the current billing period, whether monthly or annual, but no credits are given for early termination. Once the subscription period ends, your access to premium features such as enhanced translation capabilities and other Pro-only benefits will cease immediately. You can reactivate your subscription anytime before the end date if you change your mind.
- DeepL account login credentials (email and password)
- Access to Account Settings via the DeepL website
- Subscription details (including next billing date, current plan)
- Knowledge of the subscription management section to locate the cancellation option
- Awareness of features lost after cancellation
- Ability to follow on-screen cancellation prompts
- Access to your email (to receive confirmation of cancellation)
- Contact information for DeepL support (in case the online option is unavailable)
- Timing of your cancellation (cancel at least one day before the next scheduled payment)
We've actually written a step by step guide on how to get a refund from DeepL. Check it out!
The Easiest Way to Cancel DeepL
If you’re frustrated trying to cancel your subscription, membership, or bill from DeepL—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to DeepL?
DEEPL, DEEPL*COM, DEEPLPRO, DEEPL TRANSLATE, DEEPL SUBSCRIPTION, DEEPL*PRO, DEEPL SERVICE, DEEPL PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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