Can I Cancel desktime at Any Time?

DeskTime allows cancellation of subscriptions only by users with billing access, such as company admins or owners. Payments for subscriptions are non-refundable, and although cancellation stops future charges, you can still use the service until the end of the current billing period. There are no explicit contracts, lock-ins, or early-cancellation fees mentioned, but users should be aware that refunds for unused periods are not provided, which can feel like a downside if you want to cancel immediately after being charged.

Why Do People Cancel desktime?

Poor or slow customer support response times leading to frustrationDifficulty obtaining refunds after cancellationIssues with app functionality such as not working properly after initial testingConcerns about privacy and data capture with the app monitoring everythingSubscription perceived as expensive or not justified by the featuresLimited features at startup causing inconveniencePotential for employees to manipulate tracking by faking activityLong wait times for support appointments, leading to dissatisfaction

What Information Do I Need to Cancel desktime?

Role with access to the billing section (such as company admin or owner) Account login credentials for DeskTime Access to Settings > Billing > Subscription overview Knowledge of or ability to choose a cancellation reason when prompted Confirmation of cancellation (may need to check your email for confirmation message) Relevant account information (if canceling via support email)

What Should I Know Before Cancelling desktime?

Before cancelling your DeskTime subscription, be aware that you will lose access to all paid features such as detailed productivity calculation, URL and app tracking, document title tracking, project tracking, private time, the Pomodoro timer, custom reports, integrations with Google and Outlook calendars, and the mobile app which are part of the Pro plan. If you are on the Premium or Enterprise plans, you will also lose advanced features like automatic screenshots, work schedule and employee absence calendars, company-wide project integrations, offline time approvals, IP restrictions, VIP support, personalized onboarding, unlimited projects and tasks, unlimited data history, and custom API functions. Upon cancellation, your subscription will remain active until the end of the current billing period, but payments made are non-refundable. Make sure to export or save any important data before cancellation since you will lose access to premium functionalities after your plan ends.

What is desktime's Cancellation Policy?

DeskTime subscription can be canceled only by roles with access to the billing section, such as company admin or owner. Payments are non-refundable, and after cancellation, the subscription remains active until the end of the current billing period with no further charges.

Do I Need My desktime Password to Cancel?

To cancel your DeskTime subscription, you need to have access to the billing section, which typically means you must be logged in with your account credentials. Therefore, you will need your password to log in and cancel the subscription yourself. If you have forgotten your password, you can reset it using this link: https://desktime.com/password/reset. Once logged in, navigate to Settings > Billing > Subscription overview and click the 'Cancel my subscription' button to proceed.

Can I Get a Refund from desktime?

We've actually written a step by step guide on how to get a refund from desktime. Check it out!

Download Chargeback

Home Pricing

Download Chargeback

How To Cancel Your Desktime Subscription (2026)

This article and service are not officially affiliated with Desktime

Bella Khan, Subscription Cancellation Expert

Published January 28, 2026

Last updated on March 25, 2026

4 min read

Difficulty

12345678910

Easy Medium Very Hard

The cancellation process for DeskTime is straightforward, involving just a few clicks in the billing section of the account settings by an authorized user. There are clear steps provided and users receive confirmation immediately after cancellation.

Estimated Time

On average, it takes 00 10 minutes to cancel a Desktime subscription.

How to Contact Desktime

If you need assistance, here's how you can get in touch with desktime's support team.

Phone

The phone is not available.

The email is not available.

Site

The site is not available.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

What People Say About Desktime

0 reviews

Have you used Desktime? Share your
experience by leaving a review.

Desktime Refund Policy

Loading pricing information...

Frequently Asked Questions

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Desktime subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Desktime account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Desktime online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.