Digistore24 is an online platform that helps people buy and sell digital products like software, e-books, event tickets, seminars, and supplements. If you see a charge from Digistore24, it's because they act as the middleman handling the payment for a product you bought from a vendor on their platform. They also offer services that let sellers set up subscriptions or installment payments, so you might see regular charges if you signed up for something ongoing. Basically, they make the buying process easy and secure for both sellers and buyers.
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Canceling a subscription on Digistore24 involves following a clear step-by-step process via a link in the order confirmation email, making it relatively straightforward. However, some subscriptions might have terms or require contacting support, which adds slight complexity, preventing it from being the easiest.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Digistore24 subscription.
How to Cancel Digistore24: Step by Step
If you purchased through Digistore24:
- Open the order confirmation email sent by Digistore24 after your purchase.
- Click the link for assistance in the email.
- In the help section, select "Question about the payment."
- Click on "I want to cancel payments."
- Enter your reason for cancellation in the text field.
- Click on the "Stop payments and lose access later" button.
- Click "Ok" to submit your cancellation request.
- A notification will display whether the cancellation was successful.
- If there is an error message, consult the support team.
- If you have a commercial subscription, follow the instructions to contact support instead.
Tips & Tricks for Canceling Digistore24
- Always follow the seller's explicit cancellation procedure: Typically, cancellation requires sending a formal email request rather than just stopping payments.
- Do not just block payments or dispute charges without cancellation: This can lead to the subscription being in a "dunning" state where you still owe fees and cannot avoid recurring charges.
- Use clear, firm, and polite language in your cancellation email: State your intent explicitly to cancel the subscription immediately with no further charges authorized.
- Include details such as your order number and account info: This helps expedite the process and proves you are the subscriber.
- Escalate by requesting a supervisor or manager contact if initial cancellation attempts fail: Some users have found success only after escalating beyond front-line support.
- Timing matters: Cancel before the renewal date to avoid next cycle charges, and keep proof of cancellation requests and any responses.
- Follow up persistently but calmly: Send reminders if you do not get confirmation within a few days.
- Use public pressure sparingly: Mentioning complaints on forums or review sites may advance your case if all else fails, but only after internal escalation attempts.
Digistore24 Customer Service Info
If you need assistance, here's how you can get in touch with Digistore24's support team.
Cancel Digistore24 Script
Script
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Dear Digistore24 Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. After careful consideration, I have decided to discontinue my membership due to personal circumstances that prevent me from fully utilizing the service at this time.
I kindly ask you to process this cancellation at your earliest convenience and confirm my subscription termination. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Digistore24's subscription cancellation policy, effective from legal amendments in 2022, states that subscriptions may have minimum terms or no minimum terms. For subscriptions with minimum terms, cancellation is noted immediately, but payments continue until the minimum term ends. For those without minimum terms, cancellation and payments stop immediately, though access lasts for the paid period. Vendors can cancel subscriptions manually, and customers typically cannot receive refunds for canceled subscriptions as the service for the paid period has been delivered. Customers can sometimes cancel themselves if vendors enable this option.
You do not need your Digistore24 password to cancel your subscription. You can cancel via the order confirmation email by following the provided cancellation link and steps without logging in. However, if you want to reset your password for any reason related to your account, you can do so here: https://help.digistore24.com/hc/en-us/articles/23449271681169-Change-or-reset-password. This process lets you reset your password by entering your registered email address.
- Dissatisfaction with product effectiveness
- Unreceived confirmation of order cancellation
- Product shipped despite cancellation requests
- Multiple unwanted product purchases or upsells
- Unauthorized bank account charges
- Misleading advertising
- Difficulty contacting or communicating with customer service
- Requests for full refunds being denied or partially refunded initially
- Requirement to return unused products at own expense
- Refunds processed late or only after intervention
- Customer service representatives being unhelpful or hanging up
- Advertising misrepresents effort or product functionality
- Billing issues and complications from installment plans or third-party payment processors
Digistore24 allows subscription cancellations, but if there is a minimum term, payments continue until that term expires even though cancellation is noted immediately. If there's no minimum term, cancellation stops payments immediately. There are no early-cancellation fees or lock-ins, but no refunds are given after cancellation since the service is considered received. Some vendors may enable easy self-cancellation through support links or buttons, but customers are generally not automatically notified when cancellation takes effect, so communication with the vendor is important.
Before cancelling a subscription, membership, or bill with Digistore24, it is important to know that if the subscription has a minimum term, cancellation will only stop payments after the minimum term has expired; payments continue until then. If there is no minimum term, cancellation can take effect immediately, but you will retain access only for the paid period, after which access may be blocked. No refunds are given for the paid subscription period because you have already received the service. Additionally, vendors are not obligated to notify you when they cancel a subscription, so it's important to keep track of payment and access status yourself.
- Order confirmation email from Digistore24
- Order ID (found in your email or from your account statement)
- Email address used for the purchase
- Reason for cancellation (may be requested)
- Screenshot of the charge (if you cannot find your order ID or need to prove purchase)
- Access to Digistore24 Find My Order page (if you no longer have the confirmation email)
- Access to the link in your order confirmation email to manage or cancel the subscription
We've actually written a step by step guide on how to get a refund from Digistore24. Check it out!
The Easiest Way to Cancel Digistore24
If you’re frustrated trying to cancel your subscription, membership, or bill from Digistore24—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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