DraftKings is mainly known for its sports betting and fantasy sports services. They have recently started a subscription service called DraftKings Sportsbook+ which costs $20 a month after the first free month. This subscription gives members boosted odds on certain parlay bets, meaning you can potentially win more money on the same bet. If you see a $20 charge from DraftKings, it might be this subscription, which also includes perks like bet boosts and is targeted to make betting more rewarding and fun.
Canceling a DraftKings subscription is relatively straightforward by navigating to your account and following the cancellation instructions. However, it is slightly cumbersome due to the lack of refunds and the need to manage subscription through account settings, but overall it is not very hard.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a DraftKings subscription.
How to Cancel DraftKings: Step by Step
If you purchased through draftkings.com:
Log in to your DraftKings account.
Navigate to your profile by clicking on your profile photo in the top right corner.
Select Settings from the dropdown menu.
Locate the Subscriptions section.
Click on Manage Subscription.
Follow the prompts to cancel your subscription.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top to access your Apple ID.
Select Subscriptions.
Find and select your DraftKings subscription.
Tap Cancel Subscription at the bottom of the screen.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon in the top left corner.
Select Subscriptions.
Find your DraftKings subscription and tap on it.
Tap Cancel Subscription and confirm your choice.
How to Contact DraftKings
If you need assistance, here's how you can get in touch with DraftKings's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a DraftKings Refund
Remove payment methods from your account before requesting cancellation to prevent future charges.
Request cancellation via chat instead of email or phone for faster responses.
Use firm but polite language emphasizing you want to stop charges immediately and do not want any retention offers.
Be persistent and patient; some users needed multiple contacts over days to confirm cancellation.
Contact your bank or credit card company to block or dispute any unauthorized charges if cancellation is not confirmed.
Cancel subscription close to renewal date to avoid extended billing cycles.
Escalate to supervisors or managers if front-line agents refuse to process cancellation.
Document all communications for proof in case of disputes or chargebacks.
Consider deleting your account after subscription cancellation to minimize lingering access or charges.
Watch for automatic re-subscription and be ready to repeat cancellation or block payment methods.
Why Do People Request Refunds from DraftKings
Eligibility restrictions: DraftKings limits participation for sharp bettors or those with an edge, frustrating users.
Responsible gambling concerns: Increased engagement from subscriptions can lead to unhealthy betting behaviors.
Promotion of risky bets: The service incentivizes more parlay bets, which statistically lead to losses over time.
Limited accessibility: Available only in New York and to select users, causing dissatisfaction.
Unhonored promotions: Users have reported promotions or bonuses not being applied as promised.
Account access issues: Complaints about being locked out of accounts after refund requests.
Refund disputes: Customers experience difficulty obtaining refunds for deposits or subscription payments.
Billing issues: Complaints about billing errors or unauthorized charges.
Poor customer service: Users report unresolved complaints, unsatisfactory responses, or lack of response from support.
DraftKings Refund Script
Script
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Dear DraftKings, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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DraftKings Refund Policy
DraftKings allows you to manage and cancel subscriptions like DraftKings Sportsbook Plus by visiting the DK Shop on their website. For account closures, users can permanently close their DraftKings account at any time through customer service. Specific detailed cancellation terms are accessible through DraftKings support channels.
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The Easiest Way to Get a DraftKings Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from DraftKings—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
DraftKings requires users to cancel their subscription at least one day before the next billing cycle to avoid being charged for the following cycle, which could be a pain point if you miss that window. There are no refunds or credits for partial subscriptions unless you voluntarily self-exclude or enter a cooling-off period, which cancels the subscription and provides a prorated refund but also results in permanent forfeiture of any unused bonuses or rewards. Additionally, failing payment may lead to suspension or termination of access, and cancelling after a discount or trial period without timely cancellation will result in charges; no lock-ins or early-cancellation fees are explicitly mentioned, but the automatic billing and prorated credit conditions create some constraints on cancellation.
Eligibility restrictions: DraftKings limits participation for sharp bettors or those with an edge, frustrating users.
Responsible gambling concerns: Increased engagement from subscriptions can lead to unhealthy betting behaviors.
Promotion of risky bets: The service incentivizes more parlay bets, which statistically lead to losses over time.
Limited accessibility: Available only in New York and to select users, causing dissatisfaction.
Unhonored promotions: Users have reported promotions or bonuses not being applied as promised.
Account access issues: Complaints about being locked out of accounts after refund requests.
Refund disputes: Customers experience difficulty obtaining refunds for deposits or subscription payments.
Billing issues: Complaints about billing errors or unauthorized charges.
Poor customer service: Users report unresolved complaints, unsatisfactory responses, or lack of response from support.
DraftKings account login credentials (email and password)
Access to your account or billing section on the DraftKings website or app
Subscription or membership details (e.g., type of subscription, start date)
Transaction details (such as order number, transaction date, and amount paid)
Contact information (registered email address, phone number)
Method of purchase (e.g., via DraftKings site, Apple App Store, or Google Play)
Apple ID or Google Account credentials if purchased through those platforms
Reason for cancellation (optional, may be requested in forms or support chat)
Documentation of communications (e.g., screenshots, email records, or chat logs)
DraftKings customer support contact info (if direct assistance is needed: chat, support form, or phone at +1 855-357-2377)
Before cancelling a DraftKings subscription, know that you will retain access to the service until the end of your current billing cycle, but after that, your access ends. If you voluntarily exclude yourself from play or enter a cooling-off period, your subscription is cancelled immediately, and you lose access to any Bonus Rewards, Offers, prizes, winnings, credits, and other benefits, with unused rewards forfeited. DraftKings may also terminate or suspend your subscription instantly for violating terms, cutting off your access to all features and services. Refunds are limited to partial refunds only if you self-exclude or enter a cooling-off period, and there are no credits for partial subscriptions after cancellation.
DraftKings allows you to manage and cancel subscriptions like DraftKings Sportsbook Plus by visiting the DK Shop on their website. For account closures, users can permanently close their DraftKings account at any time through customer service. Specific detailed cancellation terms are accessible through DraftKings support channels.
To cancel your subscription or close your account on DraftKings, you generally need to be logged in, which requires your password. When closing your account, you will be asked to re-enter your password to confirm the action. If you have forgotten your password, you can reset it using this link: https://myaccount.draftkings.com/resetpasswordemail. This process ensures your account security and prevents unauthorized cancellations.
We've actually written a step by step guide on how to get a refund from DraftKings. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your DraftKings subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your DraftKings account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel DraftKings online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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