DraftKings is mainly known for its sports betting and fantasy sports services. They have recently started a subscription service called DraftKings Sportsbook+ which costs $20 a month after the first free month. This subscription gives members boosted odds on certain parlay bets, meaning you can potentially win more money on the same bet. If you see a $20 charge from DraftKings, it might be this subscription, which also includes perks like bet boosts and is targeted to make betting more rewarding and fun.
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Canceling a DraftKings subscription is relatively straightforward by navigating to your account and following the cancellation instructions. However, it is slightly cumbersome due to the lack of refunds and the need to manage subscription through account settings, but overall it is not very hard.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a DraftKings subscription.
How to Cancel DraftKings: Step by Step
If you purchased through draftkings.com:
- Log in to your DraftKings account.
- Navigate to your profile by clicking on your profile photo in the top right corner.
- Select Settings from the dropdown menu.
- Locate the Subscriptions section.
- Click on Manage Subscription.
- Follow the prompts to cancel your subscription.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top to access your Apple ID.
- Select Subscriptions.
- Find and select your DraftKings subscription.
- Tap Cancel Subscription at the bottom of the screen.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon in the top left corner.
- Select Subscriptions.
- Find your DraftKings subscription and tap on it.
- Tap Cancel Subscription and confirm your choice.
If you need assistance, here's how you can get in touch with DraftKings's support team.
Tips and Tricks for Getting a DraftKings Refund
- Remove payment methods from your account before requesting cancellation to prevent future charges.
- Request cancellation via chat instead of email or phone for faster responses.
- Use firm but polite language emphasizing you want to stop charges immediately and do not want any retention offers.
- Be persistent and patient; some users needed multiple contacts over days to confirm cancellation.
- Contact your bank or credit card company to block or dispute any unauthorized charges if cancellation is not confirmed.
- Cancel subscription close to renewal date to avoid extended billing cycles.
- Escalate to supervisors or managers if front-line agents refuse to process cancellation.
- Document all communications for proof in case of disputes or chargebacks.
- Consider deleting your account after subscription cancellation to minimize lingering access or charges.
- Watch for automatic re-subscription and be ready to repeat cancellation or block payment methods.
Why Do People Request Refunds from DraftKings
- Eligibility restrictions: DraftKings limits participation for sharp bettors or those with an edge, frustrating users.
- Responsible gambling concerns: Increased engagement from subscriptions can lead to unhealthy betting behaviors.
- Promotion of risky bets: The service incentivizes more parlay bets, which statistically lead to losses over time.
- Limited accessibility: Available only in New York and to select users, causing dissatisfaction.
- Unhonored promotions: Users have reported promotions or bonuses not being applied as promised.
- Account access issues: Complaints about being locked out of accounts after refund requests.
- Refund disputes: Customers experience difficulty obtaining refunds for deposits or subscription payments.
- Billing issues: Complaints about billing errors or unauthorized charges.
- Poor customer service: Users report unresolved complaints, unsatisfactory responses, or lack of response from support.
DraftKings Refund Script
Script
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Dear DraftKings, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
DraftKings Refund Policy
DraftKings allows you to manage and cancel subscriptions like DraftKings Sportsbook Plus by visiting the DK Shop on their website. For account closures, users can permanently close their DraftKings account at any time through customer service. Specific detailed cancellation terms are accessible through DraftKings support channels.
The Easiest Way to Get a DraftKings Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from DraftKings—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.