E-PASS is a toll pass service mainly for drivers in Florida that helps you save money on toll roads with discounts and lets you travel non-stop through toll plazas. They offer different options like a free E-PASS sticker that sticks to your windshield, a CollegePass with team spirit stickers for $9.95, and a Uni portable transponder that works in 19 states for $14.95. You fund your account in advance and pay tolls as you go, with no monthly fees or hidden charges. So if you see a charge from E-PASS, it’s likely for tolls you’ve used or for buying one of their passes.
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Cancellation of E-PASS subscription requires contacting customer service either by phone during specific business hours or by email with a 48-hour response time. There is no direct online cancellation option, which increases the difficulty for the consumer and extends the total time to complete cancellation.
Estimated Time
On average, it takes
2 days
00
00
minutes to cancel a E-PASS subscription.
How to Cancel E-PASS: Step by Step
If you purchased through the E-PASS website:
- Visit the E-PASS account management page.
- Log in to your E-PASS account using your registered email and password.
- Once logged in, navigate to your account settings or subscription section.
- Look for an option to manage your subscription or recurring payments.
- Select the option to cancel your subscription.
- Follow any on-screen instructions to confirm the cancellation.
- You should receive a confirmation email regarding the cancellation of your subscription.
If you purchased through customer service:
- Call the E-PASS Customer Service at 1-800-353-7277.
- Follow the prompts to reach the account management option.
- Request to cancel your subscription from the customer service representative.
- Provide any necessary account verification information as requested.
- Request confirmation of the cancellation via email.
If you purchased through email:
- Email the customer service at E-PASS@CFXway.com.
- In the email, request cancellation of your subscription and provide your account details for verification.
- Wait for a response confirming the cancellation.
Tips & Tricks for Canceling E-PASS
- Disable the transponder online as a first step to stop active toll charges.
- Delete all payment methods from your account to prevent automatic recharges.
- Prepare to send a certified letter to formally request cancellation, as phone or online cancellation is often not sufficient.
- Return the transponder physically as instructed to avoid additional fees.
- Expect a 30-day processing time after sending the cancellation letter before the account is fully closed.
- Escalate by visiting a customer service center in person if you need faster closure or to ensure charges stop immediately.
- Avoid using toll roads during the cancellation processing window to prevent new charges.
- Use assertive and clear language when communicating, emphasizing that you want the account closed immediately and no further charges are accepted.
- Keep a record of all communications and receipts of your certified mail and transponder return for proof in case of disputes.
- Timing trick: initiate cancellation right after your last trip or billing cycle to minimize leftover balances and fees.
E-PASS Customer Service Info
If you need assistance, here's how you can get in touch with E-PASS's support team.
Cancel E-PASS Script
Script
Copy
Dear E-PASS Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to financial constraints. I appreciate the services provided, but unfortunately, I am unable to continue at this time.
Please confirm the cancellation of my subscription and ensure that no further charges are applied to my account. Thank you for your understanding and assistance.
Best regards,
[Your Name]
Frequently Asked Questions
E-PASS membership cancellation entails closing the User's prepaid account, which can be done voluntarily or involuntarily following specific terms. Upon account closure, any remaining prepaid balance will be refunded after 30 days once all tolls and charges are deducted, with refunds issued using the User's original payment method. All associated transponders will be terminated, and any outstanding balances must be paid by the User before account closure is finalized.
To cancel your E-PASS subscription, you will need to log in to your account, which requires your password. If you do not remember your password, you can reset it at the following URL: https://epass.cfxway.com/EpassWeb/Account/ForgotPassword. While there is phone support available at 407-823-7277 and email support at E-PASS@CFXway.com, it is not explicitly stated that you can cancel your subscription without logging in first. Therefore, having your password or resetting it is advisable to ensure cancellation of your subscription.
- Limited vehicle usage per transponder: E-PASS allows only one car per transponder, unlike competitors that allow multiple cars on one account.
- No online account closure: Users can only disable transponders but cannot close accounts online, making cancellation inconvenient.
- Poor customer service experience: Reports of rude or unhelpful customer service when trying to resolve issues or request cancellations.
- Billing and payment disputes: Issues with toll charges, including unrecognized charges and incorrect toll billing, leading to dispute and refund requests.
- Transponder malfunctions: Malfunctioning or damaged transponders requiring deactivation and affecting toll payment accuracy.
- Lost or stolen transponders: Continued charges until lost/stolen transponders are reported and replaced, causing unexpected fees.
- Account termination policies: E-PASS may terminate accounts for any reason; users must pay outstanding balances before opening new accounts.
- Complex refund policies: Refunds issued only after account closure and balance adjustment; partial refunds contingent on toll usage and account status.
- Unclear notification processes: Customers sometimes miss important toll notices leading to unexpected fees and account issues.
- Difficulties with canceling the membership process: Requirement of certified letters or multiple steps for cancellation creates friction for users.
E-PASS from cfxway.com does not have typical contract lock-ins or early cancellation fees, but there are conditions that can feel restrictive. While you can generally cancel at any time, if you have an outstanding balance, you must pay it in full before account closure, and E-PASS may require you to enroll in Auto Replenishment or maintain a credit/debit card on file to cover remaining charges. Canceling is possible, but these conditions might prevent immediate or hassle-free closure if you owe money or have recurring payments set up.
Before cancelling your E-PASS subscription, know that you must immediately stop using the E-PASS transponder for electronic toll payments and remove it from your vehicle. Continuing to use a terminated transponder may result in toll violations and charges at higher pay-by-plate rates, with no credits issued if you later reactivate. When your account is closed, all linked transponders are terminated, and you must comply with these terms or risk toll violations. Any remaining prepaid balance will be refunded after 30 days once all tolls and charges are deducted, but any outstanding balance must be paid at closure. Additionally, once cancelled, if your account was involuntarily closed before, you may be prohibited from opening new accounts.
- E-PASS account number
- Account holder’s name (as registered)
- Associated email address or login credentials
- Mailing address on file (may be used for verification or refunds)
- Contact phone number
- Information about linked transponders (such as their IDs or serial numbers)
- Vehicle information associated with your account (e.g., plate numbers)
- Account balance status (to settle any owed tolls or arrange refund of a positive balance)
- Reason for cancellation or closure (sometimes requested when initiating closure)
- Personal identification details for verification (such as the last four digits of a driver license or other ID, if requested by customer service)
- Preferred refund method (bank details or card if refund required and not automatically issued to original payment method)
We've actually written a step by step guide on how to get a refund from E-PASS. Check it out!
The Easiest Way to Cancel E-PASS
If you’re frustrated trying to cancel your subscription, membership, or bill from E-PASS—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to E-PASS?
CFX - E-PASS A/R, Pos Debit- 3573 3573 Cfx - E-pass A/r, CFX - E-PASS A/R FL 05/11, CFX - E-PASS A/R FL 05/22, CFX - E-PASS A/R FL 05/26
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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