Can I Cancel eClinicalWorks at Any Time?

eClinicalWorks may have terms and conditions that include minimum contract lengths or early cancellation fees, which can trap you into paying longer than you'd like. Additionally, the cancellation process might not be straightforward, requiring multiple steps or contacting customer service, which can be frustrating. Always review the fine print and any commitments before signing up to avoid unexpected charges.

Why Do People Cancel eClinicalWorks?

High Costs: Members find the subscription fees too expensive.Lack of Features: Users expect more features than are available.Poor Customer Support: Dissatisfaction with the responsiveness and quality of customer service.Technical Issues: Frequent software glitches or bugs that hinder usability.Incompatibility: The software does not integrate well with other systems.Limited Training: Insufficient training resources for new users.Change in Needs: The service no longer aligns with the business's changing requirements.Complexity: Users find the software overly complicated to use.Better Alternatives: Users find another service that better fits their needs.Contract Limits: Expiring contracts leading to reconsideration of ongoing subscriptions.

What Information Do I Need to Cancel eClinicalWorks?

Account NumberBilling Information (credit card number, billing address)Reason for CancellationMembership TypeEmail Address associated with the accountPhone Number associated with the accountDate of Last PaymentConfirmation of Cancellation PolicyContact Method (phone, email, online portal)Last Login Information

What Should I Know Before Cancelling eClinicalWorks?

Before cancelling your eClinicalWorks subscription, be aware that you will lose access to critical features like patient management, billing functionalities, and real-time data reporting. Additionally, any stored patient data may become inaccessible, which could impact your practice’s ability to provide ongoing care. Consider checking for any cancellation fees or notice periods that could apply, as these may affect your financial planning. Lastly, think about the transition process for your practice and whether you'll need to find an alternative solution to avoid disruptions.

What is eClinicalWorks's Cancellation Policy?

eClinicalWorks allows members to cancel their subscription at any time, but users must provide a written notice 30 days in advance of the desired cancellation date. Any outstanding billing will be processed until the end of the notice period, and no refunds are issued for the unused portion of the subscription after cancellation.

Do I Need My eClinicalWorks Password to Cancel?

To cancel your eClinicalWorks subscription, you will need to log in to your account, which requires your password. If you’ve forgotten your password, you can reset it by visiting this link: [Reset Password](https://realtime-eclinical.com/reset_password). If you encounter any issues, consider reaching out to their customer support for assistance.

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How To Cancel Your EClinicalWorks Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published December 28, 2025

Last updated on December 29, 2025

5 min read

Difficulty

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Canceling a subscription can be somewhat complex due to potential procedural requirements and customer service interactions. Additionally, users may face hurdles such as unclear cancellation policies or the need to contact support directly.

Estimated Time

On average, it takes 00 30 minutes to cancel a EClinicalWorks subscription.

How to Contact EClinicalWorks

If you need assistance, here's how you can get in touch with eClinicalWorks's support team.

Phone

The phone is not available.

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your EClinicalWorks subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your EClinicalWorks account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel EClinicalWorks online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.