The Ultimate Step by Step Guide to Cancelling an eDreams Subscription or Membership (edreams.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
eDreams is a travel booking service where you can compare and book flights, hotels, car rentals, and holiday rentals all in one place. They offer a subscription called eDreams Prime that helps you save money on flights and hotels with discounts, promo codes, and special features like price freezes. With eDreams Prime, you also get VIP customer support and extra perks, and you might see charges from them if you're subscribed. Plus, they have an app with helpful tools like automatic flight check-in and real-time updates.
Cancelling an eDreams subscription is straightforward if the user follows the provided steps online or calls customer service; the process is self-managed and well-documented without unnecessary hurdles.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a eDreams subscription.
How to Cancel eDreams: Step by Step
If you purchased through eDreams.com:
Reset your password if you do not remember it.
Log in to your eDreams Prime account using your credentials.
Navigate to your Prime Profile section.
Click on Cancel and follow the steps to confirm the cancellation.
If you purchased through Phone Support:
Call the customer service hotline based on your region:
United Kingdom: +442086118966
United States: +19292704187
España: +34935500140
Australia: +61282784583
Italy: +390232115114
The hotline is available 24/7, and the call is free.
Request to cancel your Prime subscription during the call.
How to Contact eDreams
If you need assistance, here's how you can get in touch with eDreams's support team.
Attempt online cancellation through the "My Prime Account" section: Click "Manage Subscription," proceed with multiple confirmation steps, choose "cancel anyway," unselect all benefits, and confirm cancellation repeatedly until a check mark confirms cancellation.
Do not solely rely on online cancellation: Many users report the system may still charge you after cancellation or block cancellations online.
Be prepared to call customer service: Cancellation often requires calling eDreams support, though calls can be difficult to get through and agents may attempt upsells.
Use clear, firm language: Specifically ask to cancel auto-renewal and subscription with no exceptions or further charges.
Call during business hours: Persistence may be required due to long wait times or dropped calls.
Keep records of all cancellation attempts: Save screenshots, emails, and cancellation confirmation check marks as evidence.
Avoid giving new credit card details during cancellation: Some users experienced unwanted charges even after cancellation.
If no resolution, escalate by disputing charges via payment method (e.g., PayPal disputes): This has helped some users receive refunds after failed cancellations.
Cancel subscription well before renewal date: At least a few days early to avoid automatic charges.
Be cautious of trial periods: Cancel before the trial ends to prevent unexpected charges.
Why Do People Request Refunds from eDreams
Accidental subscriptions to eDreams Prime through email offers that users did not intend to accept.
Difficulty cancelling because eDreams primarily requires cancellations via phone, which is hard for some users, especially internationally, and the online process is complicated.
Long and frustrating cancellation process, taking considerable time and effort to figure out how to cancel.
Customer service retention tactics such as offering flight vouchers or cheaper subscription alternatives during cancellation attempts.
Users exercising legal rights to cancel within 14 days and claim full refunds, citing EU and national consumer protection laws.
Dissatisfaction with aggressive sales tactics and feeling trapped by difficult cancellation policies.
eDreams Refund Script
Script
Copy
Dear eDreams, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
eDreams Refund Policy
eDreams Prime subscription can be canceled by logging into your Prime account and navigating to the "Manage subscription" tab to disable auto-renewal, or by calling their free 24/7 customer service line. Auto-renewal cancellation stops the subscription from renewing at the end of the period. Subscription fees are €69.99 for Prime Basic and €89.99 for Prime Plus, with full terms available on their website.
The Easiest Way to Get a eDreams Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from eDreams—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
eDreams Prime subscription can be canceled at any time without early cancellation fees or lock-in contracts. However, if you do not actively cancel before the subscription renews, it will automatically renew and charge your credit card for another term. The main gimmick to watch out for is that cancellation requires careful follow-through via their online system or phone to avoid unexpected renewed charges—if you miss canceling before the renewal, you'll be billed again.
Accidental subscriptions to eDreams Prime through email offers that users did not intend to accept.
Difficulty cancelling because eDreams primarily requires cancellations via phone, which is hard for some users, especially internationally, and the online process is complicated.
Long and frustrating cancellation process, taking considerable time and effort to figure out how to cancel.
Customer service retention tactics such as offering flight vouchers or cheaper subscription alternatives during cancellation attempts.
Users exercising legal rights to cancel within 14 days and claim full refunds, citing EU and national consumer protection laws.
Dissatisfaction with aggressive sales tactics and feeling trapped by difficult cancellation policies.
Email address used for your eDreams subscription or membership
Password for your eDreams account (for login and online cancellation)
Booking reference number (if cancelling a flight, hotel, or car booking)
Account information such as your full name
Details about the subscription or membership (such as start date, plan type, or the charges you want to cancel)
Date and amount of last transaction for the subscription or Prime membership
Clear written request stating your wish to cancel the subscription or membership
Customer support reference or cancellation number if provided (after cancellation request)
Before cancelling your eDreams Prime subscription, know that you will lose access to several valuable benefits. These include exclusive discounts on flights (up to 50%), cheaper flight bookings than airline websites 98% of the time, and discounted accommodation offers often cheaper than Booking.com. You also lose access to VIP customer support, exclusive offers and promotions, and if you have Prime Plus, the ability to share discounts with up to 4 people even if they aren’t traveling with you. Additionally, once cancelled, you cannot start a Prime free trial again. The subscription auto-renews unless you cancel, so cancelling stops this automatic renewal and the associated membership fees.
eDreams Prime subscription can be canceled by logging into your Prime account and navigating to the "Manage subscription" tab to disable auto-renewal, or by calling their free 24/7 customer service line. Auto-renewal cancellation stops the subscription from renewing at the end of the period. Subscription fees are €69.99 for Prime Basic and €89.99 for Prime Plus, with full terms available on their website.
Yes, you do need your password to cancel your eDreams subscription. You must log in to your account using your registered email and password to access the subscription settings and perform the cancellation. If you have forgotten your password, you can reset it by clicking on the "Forgot your password?" link available on the login page. Here is the reset password URL for eDreams: https://www.edreams.com/login (look for the password reset option on this page).
We've actually written a step by step guide on how to get a refund from eDreams. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your eDreams subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your eDreams account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel eDreams online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
EDreams Prime Annual 89.99 EDreams EDreams Prime EDreams Booking Fee EDreams Flight Purchase EDreams Hotel Booking EDreams Service Charge EDreams Subscription EDreams Travel Fee
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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