eDreams is a travel booking service where you can compare and book flights, hotels, car rentals, and holiday rentals all in one place. They offer a subscription called eDreams Prime that helps you save money on flights and hotels with discounts, promo codes, and special features like price freezes. With eDreams Prime, you also get VIP customer support and extra perks, and you might see charges from them if you're subscribed. Plus, they have an app with helpful tools like automatic flight check-in and real-time updates.
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Cancelling an eDreams subscription is straightforward if the user follows the provided steps online or calls customer service; the process is self-managed and well-documented without unnecessary hurdles.
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How to Cancel eDreams: Step by Step
If you purchased through eDreams.com:
- Reset your password if you do not remember it.
- Log in to your eDreams Prime account using your credentials.
- Navigate to your Prime Profile section.
- Click on Cancel and follow the steps to confirm the cancellation.
If you purchased through Phone Support:
- Call the customer service hotline based on your region:
- United Kingdom: +442086118966
- United States: +19292704187
- España: +34935500140
- Australia: +61282784583
- Italy: +390232115114
- The hotline is available 24/7, and the call is free.
- Request to cancel your Prime subscription during the call.
Tips & Tricks for Canceling eDreams
- Attempt online cancellation through the "My Prime Account" section: Click "Manage Subscription," proceed with multiple confirmation steps, choose "cancel anyway," unselect all benefits, and confirm cancellation repeatedly until a check mark confirms cancellation.
- Do not solely rely on online cancellation: Many users report the system may still charge you after cancellation or block cancellations online.
- Be prepared to call customer service: Cancellation often requires calling eDreams support, though calls can be difficult to get through and agents may attempt upsells.
- Use clear, firm language: Specifically ask to cancel auto-renewal and subscription with no exceptions or further charges.
- Call during business hours: Persistence may be required due to long wait times or dropped calls.
- Keep records of all cancellation attempts: Save screenshots, emails, and cancellation confirmation check marks as evidence.
- Avoid giving new credit card details during cancellation: Some users experienced unwanted charges even after cancellation.
- If no resolution, escalate by disputing charges via payment method (e.g., PayPal disputes): This has helped some users receive refunds after failed cancellations.
- Cancel subscription well before renewal date: At least a few days early to avoid automatic charges.
- Be cautious of trial periods: Cancel before the trial ends to prevent unexpected charges.
eDreams Customer Service Info
If you need assistance, here's how you can get in touch with eDreams's support team.
Cancel eDreams Script
Script
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Dear eDreams Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my eDreams Prime subscription. Unfortunately, I have found that the service does not meet my current travel needs.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your help.
Best regards,
Frequently Asked Questions
eDreams Prime subscription can be canceled by logging into your Prime account and navigating to the "Manage subscription" tab to disable auto-renewal, or by calling their free 24/7 customer service line. Auto-renewal cancellation stops the subscription from renewing at the end of the period. Subscription fees are €69.99 for Prime Basic and €89.99 for Prime Plus, with full terms available on their website.
Yes, you do need your password to cancel your eDreams subscription. You must log in to your account using your registered email and password to access the subscription settings and perform the cancellation. If you have forgotten your password, you can reset it by clicking on the "Forgot your password?" link available on the login page. Here is the reset password URL for eDreams: https://www.edreams.com/login (look for the password reset option on this page).
- Accidental subscriptions to eDreams Prime through email offers that users did not intend to accept.
- Difficulty cancelling because eDreams primarily requires cancellations via phone, which is hard for some users, especially internationally, and the online process is complicated.
- Long and frustrating cancellation process, taking considerable time and effort to figure out how to cancel.
- Customer service retention tactics such as offering flight vouchers or cheaper subscription alternatives during cancellation attempts.
- Users exercising legal rights to cancel within 14 days and claim full refunds, citing EU and national consumer protection laws.
- Dissatisfaction with aggressive sales tactics and feeling trapped by difficult cancellation policies.
eDreams Prime subscription can be canceled at any time without early cancellation fees or lock-in contracts. However, if you do not actively cancel before the subscription renews, it will automatically renew and charge your credit card for another term. The main gimmick to watch out for is that cancellation requires careful follow-through via their online system or phone to avoid unexpected renewed charges—if you miss canceling before the renewal, you'll be billed again.
Before cancelling your eDreams Prime subscription, know that you will lose access to several valuable benefits. These include exclusive discounts on flights (up to 50%), cheaper flight bookings than airline websites 98% of the time, and discounted accommodation offers often cheaper than Booking.com. You also lose access to VIP customer support, exclusive offers and promotions, and if you have Prime Plus, the ability to share discounts with up to 4 people even if they aren’t traveling with you. Additionally, once cancelled, you cannot start a Prime free trial again. The subscription auto-renews unless you cancel, so cancelling stops this automatic renewal and the associated membership fees.
- Email address used for your eDreams subscription or membership
- Password for your eDreams account (for login and online cancellation)
- Booking reference number (if cancelling a flight, hotel, or car booking)
- Account information such as your full name
- Details about the subscription or membership (such as start date, plan type, or the charges you want to cancel)
- Date and amount of last transaction for the subscription or Prime membership
- Clear written request stating your wish to cancel the subscription or membership
- Customer support reference or cancellation number if provided (after cancellation request)
We've actually written a step by step guide on how to get a refund from eDreams. Check it out!
The Easiest Way to Cancel eDreams
If you’re frustrated trying to cancel your subscription, membership, or bill from eDreams—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to eDreams?
EDreams Prime Annual 89.99, EDreams, EDreams Prime, EDreams Booking Fee, EDreams Flight Purchase, EDreams Hotel Booking, EDreams Service Charge, EDreams Subscription, EDreams Travel Fee
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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