Empower is a service that helps you get cash advances up to $400 quickly and easily. When you first sign up, you get a 14-day free trial to try it out. After that, they charge a monthly subscription fee of $8 to keep using the service. So if you see a charge from Empower, it's likely the monthly fee for the cash advance service and subscription.
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The cancellation process is straightforward through the mobile app by navigating to the More section, then Billing, and tapping Cancel subscription. The steps are clearly outlined and require only a few taps, making it easy for most users to complete without needing assistance.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Empower subscription.
How to Cancel Empower: Step by Step
If you purchased through Empower.me:
- Open the Empower app on your device.
- Navigate to the More section located in the bottom right corner of the app.
- Tap on Billing.
- On the next page, scroll down and tap on Cancel subscription.
- Follow the prompts to complete the cancellation process.
Tips & Tricks for Canceling Empower
- Use the AI assistant in the app and explicitly say "cancel account" to open a support ticket with the Parent Bank Synapse, which manages account closures.
- Email help@empower.com after initiating cancellation to reinforce the request and keep a record.
- Wait for about 2 days after the cancellation request before proceeding with further steps.
- Remove your connected bank account from Plaid once you have confirmation of cancellation initiation.
- Contact your bank with proof of revoking ACH authorization and request closure of the associated debit card or account to stop all future charges.
- Consider getting a new debit card from your bank to prevent any further payments from Empower.
- Be aware that bank details might still be retained if autosave is enabled; cancelling subscription removes autosave but does not guarantee deletion, so take extra steps with the bank.
- Expect slow responses and persistence required; users report difficulties and delays, so patience and repeated follow-ups may be necessary.
- Escalate via email and bank contact if the AI assistant route does not fully resolve the cancellation.
Empower Customer Service Info
If you need assistance, here's how you can get in touch with Empower's support team.
Cancel Empower Script
Script
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Dear Empower Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription as it no longer aligns with my current financial needs. I appreciate the service provided thus far but believe it is best for me to discontinue at this time. Please confirm the cancellation at your earliest convenience. Thank you for your assistance.
Best regards.
Frequently Asked Questions
Empower's subscription cancellation policy allows members to cancel at any time through the Empower app by navigating to More > Billing and selecting 'Cancel subscription' to complete the process. If users have an Empower Card or AutoSave account, any remaining balances will be transferred to their linked external bank account after pending transactions clear. Assistance is available through Empower's support channels if needed.
You do not need your password to cancel your subscription on Empower (empower.me). You can go to the More section in the app, tap on Billing, then select Cancel subscription and follow the steps to close your account. If you ever need to reset your password for Empower, you can visit their password reset page here: https://empower-er.org/users/password/new.
- High cash advance fees with Empower or other services.
- Lack of transparent fee structures making costs unclear.
- Features of the app no longer aligning with personal financial goals.
- Empower not fitting specific needs like borrowing money without credit checks.
- Seeking better financial wellness support alternatives.
- Being charged fees after cancellation or account closure.
- Inability to access accounts to cancel or pay off balances without re-subscribing.
- Accounts closed before outstanding balances were addressed.
- Charges for services not available in the user's area.
- Unauthorized or fraudulent accounts appearing on credit reports.
- Poor customer service and lack of response or refusal to provide assistance.
- Being told that canceling subscription does not stop money being taken from accounts.
- Frustration with difficult cancellation process including forced re-subscription to cancel.
Empower offers a 14-day free trial for first-time customers, after which the subscription automatically renews at $8/month. You must cancel before the trial ends to avoid charges. Cancellation can be done at any time via the app or by contacting support, with no mention of lock-ins or early termination fees, but you must notify at least 3 business days before a scheduled payment to avoid being charged for the next period. Monthly fees are non-refundable, so cancel as early as possible to avoid unwanted charges.
Before canceling your Empower subscription, know that you will typically retain access to the premium features until the end of your current billing cycle, after which you lose access. Any remaining balances on your Empower Card or AutoSave account will be transferred to your linked external bank account once pending transactions have settled. It's important to export any data you may want to keep before your access ends. Also, once canceled, no further charges will occur, but you lose all subscription benefits and features immediately after the billing cycle ends.
- Access to your Empower account (login credentials)
- Access to the Empower mobile app or website
- Ability to navigate to the "More" or account settings section
- Locate the "Billing" or "Subscription" management section
- Option to select "Cancel Subscription" and complete the cancellation flow
- Possible requirement to provide a cancellation reason
- Confirmation email or notification that your cancellation has been processed
- Linked external bank account information if closing the account and needing to transfer any remaining balance
We've actually written a step by step guide on how to get a refund from Empower. Check it out!
The Easiest Way to Cancel Empower
If you’re frustrated trying to cancel your subscription, membership, or bill from Empower—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Empower?
Transfer Empower, Empower Cash Advance, Empower Finance, Inc.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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