Can I Cancel Enbridge Gas Ohio at Any Time?

Enbridge Gas Ohio may require you to stay under contract terms if you choose a fixed price plan, which comes with early termination fees if you cancel before the contract ends. Variable price plans allow cancellation at any time without penalty, but if you terminate a fixed plan early or part of an Energy Choice agreement, you could face cancellation fees or penalties. Additionally, moving out of the service area allows penalty-free termination, but moving within the area may not, and switching or canceling service may also involve advance notice and potential switching fees.

Why Do People Cancel Enbridge Gas Ohio?

Billing errors causing overcharges or incorrect charges.Late fees added due to misbilling.Lack of notification for past due balances.Disputes over payment arrangements.Difficulty communicating with customer service.Long hold times and unhelpful customer service.Inability to schedule timely service appointments.Lack of supervisor assistance when needed.Service interruptions and disconnections due to unpaid bills.Strict policies on payment plans and reconnection fees.Dissatisfaction with automatic phone systems.No technician call-ahead or specific arrival times for service visits.Delays in service restoration after disconnection.One-time use limitation on Special Reconnect Orders (SRO) per heating season.High fees for reconnection after service cut-off.Issues and disputes related to meter replacements and related fees.Poor communication overall from the company.Rigid payment enforcement policies causing frustration.Inadequate customer service response to problems and complaints.

What Information Do I Need to Cancel Enbridge Gas Ohio?

Full name of the account holder 13-digit account number (or 5-digit account number if instructed to contact support directly) Service address where the gas is supplied Desired stop service date Forwarding address for final bill and future correspondence Contact phone number and/or email address Access instructions if the gas meter is not accessible outside (an adult may need to be present) User account login information (if stopping service online)

What Should I Know Before Cancelling Enbridge Gas Ohio?

Before canceling your Enbridge Gas Ohio service, note that you need to provide at least 7 business days' advance notice and ensure meter accessibility for the final reading. Once canceled, you lose access to gas delivery through Enbridge, and your billing may continue for delivery charges even if you switch suppliers. If you don't choose a new supplier after cancellation or contract expiry, you will be moved to a default service rate, which may be higher. Also be aware that if service is shut off for reasons such as nonpayment, a reconnection fee and other charges apply. Additionally, winterize your property before canceling in cold months to prevent pipe damage. Finally, any security deposit you have will be settled after final billing.

What is Enbridge Gas Ohio's Cancellation Policy?

Enbridge Gas Ohio requires customers to provide at least 7 business days' advance notice to stop service, which can be done online or by calling their customer service. An adult must provide access if the meter is inside or blocked, and any security deposit is refunded after the final bill is settled. Large commercial or industrial customers should contact their account managers directly for service cancellation.

Do I Need My Enbridge Gas Ohio Password to Cancel?

To cancel your Enbridge Gas Ohio subscription, you can either sign in to your account to stop service online or call their customer service at 1-800-362-7557. Signing in online requires your account details, and since signing in generally needs a password, it is likely you will need your password to access this option. However, you can also cancel the service by phone without needing a password. If you do need to reset your password, you can do so by using the "Forgot your password?" option on their login page, which can be found here: https://mydom.dominionenergy.com/registration/forgotpassword. This gives you flexibility depending on whether you prefer online or phone cancellation.

Can I Get a Refund from Enbridge Gas Ohio?

We've actually written a step by step guide on how to get a refund from Enbridge Gas Ohio. Check it out!

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How To Cancel Your Enbridge Gas Ohio Subscription (2026)

Bella Khan, Subscription Cancellation Expert

Published July 10, 2025

Last updated on January 13, 2026

6 min read

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The process involves either signing in online or calling customer service within business hours and providing a 7-day notice. The requirement to provide advance notice and limited hours for service termination make it somewhat inconvenient but not difficult.

Estimated Time

On average, it takes 00 15 minutes to cancel a Enbridge Gas Ohio subscription.

How to Contact Enbridge Gas Ohio

If you need assistance, here's how you can get in touch with Enbridge Gas Ohio's support team.

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Enbridge Gas Ohio subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Enbridge Gas Ohio account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Enbridge Gas Ohio online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

Enbridge Gas Ohio May Show Up On Your Statement As:

TRANSPORTATION SERVICE INTERRUPTIBLE TRANSPORTATION SERVICE FIRM STORAGE SERVICE INTERRUPTIBLE STORAGE SERVICE RESERVATION CHARGE USAGE CHARGE CEP RIDER CHARGE TAX CREDITS OHIO GROSS RECEIPTS TAX ROYALTY PAYMENTS

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How To Cancel Your Enbridge Gas Ohio Subscription (2026)

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