6 - Provide a reason for your cancellation and confirm the cancellation.
Epidemic Sound is a company that offers a huge library of music tracks and sound effects you can use without worrying about copyright issues. They have subscription plans like Creator, Pro, and Enterprise that let you use their sounds for different types of projects, from personal YouTube videos to commercial campaigns. You usually get billed on a subscription basis, with options for monthly or yearly payments, and they even offer a 30-day free trial. So if you see a charge from them, it's likely from a subscription to their music service for your content or projects.
The cancellation process involves straightforward steps within the user's account page and requires only a few clicks, making it simple and quick to complete. There are no complicated requirements or customer service interactions needed to cancel.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Epidemic Sound subscription.
How to Contact Epidemic Sound
If you need assistance, here's how you can get in touch with Epidemic Sound's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Epidemic Sound Refund
Cancel just before the subscription renews to avoid being charged for another period.
Use clear, firm language stating that you want to cancel immediately and expect confirmation.
Keep proof of cancellation such as screenshots or confirmation emails in case of disputes.
Escalate via direct contact—try reaching out on social media or support emails if initial cancellation channels fail.
Mention previous unsuccessful cancellation attempts to speed up the process when escalating.
Use account settings on the website or app as the primary cancellation method—this is usually the official path and most reliable.
Check if cancellation took effect by monitoring billing and account status, if charged after cancellation, escalate immediately.
Be persistent in following up—several users report needing multiple contacts to fully cancel.
Consider timing your cancellation for a weekday during business hours to get faster customer service responses.
Understand that music licenses remain valid only for content created while subscribed, so use your subscription period fully before canceling to avoid losing rights.
Why Do People Request Refunds from Epidemic Sound
Unexpected subscription renewals causing users to cancel immediately.
Overcharging or pricing issues, including paying more than current rates without explanation.
Poor customer service responses or lack of clear assistance when trying to resolve issues or cancel subscriptions.
Users not needing the service temporarily but possibly intending to return in the future.
Forgetting to cancel before renewal and then requesting refunds.
Technical/payment problems, such as failed payments due to card limitations.
Lack of transparency regarding subscription terms, including losing rights to use music after cancellation, which frustrates some long-term content creators.
Desire to discontinue due to changes in content or service requirements.
Epidemic Sound Refund Script
Script
Copy
Dear Epidemic Sound, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Epidemic Sound
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Epidemic Sound Refund Policy
Epidemic Sound allows you to cancel your subscription anytime through your account page, with access to their music catalog and licensing benefits retained until the end of the current billing period. No further charges occur after cancellation, but charges made prior to cancellation are non-refundable as you still have access to the service during that time. Videos published during the active subscription remain cleared for monetization.
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The Easiest Way to Get a Epidemic Sound Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Epidemic Sound—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
With Epidemic Sound, you can cancel your subscription at any time without early cancellation fees or lock-ins. However, when you cancel, you will still have access to the music catalog and rights until the end of your current billing period, but there are no refunds for the period already paid. There are no tricky contracts or gimmicks to prevent cancellation or require extra fees, so you are free to stop the subscription whenever you want without penalties.
Unexpected subscription renewals causing users to cancel immediately.
Overcharging or pricing issues, including paying more than current rates without explanation.
Poor customer service responses or lack of clear assistance when trying to resolve issues or cancel subscriptions.
Users not needing the service temporarily but possibly intending to return in the future.
Forgetting to cancel before renewal and then requesting refunds.
Technical/payment problems, such as failed payments due to card limitations.
Lack of transparency regarding subscription terms, including losing rights to use music after cancellation, which frustrates some long-term content creators.
Desire to discontinue due to changes in content or service requirements.
Account login credentials (email and password) to access your Epidemic Sound account
Access to the Account page within your Epidemic Sound dashboard
Knowledge of which subscription you wish to cancel (especially if you have more than one)
Ability to navigate to the Subscriptions or Manage Subscription section
Willingness to provide a reason for cancellation (if prompted)
Ability to confirm the cancellation when prompted
Before cancelling your Epidemic Sound subscription, it's important to know that you will lose access to their entire music library immediately after your subscription expires. You cannot use Epidemic Sound music in any new content once your subscription ends without risking monetization claims by Epidemic Sound. However, any content you published while your subscription was active remains permanently cleared and monetized safely. Additionally, you will lose access to any playlists and features tied to the subscription once cancelled.
Epidemic Sound allows you to cancel your subscription anytime through your account page, with access to their music catalog and licensing benefits retained until the end of the current billing period. No further charges occur after cancellation, but charges made prior to cancellation are non-refundable as you still have access to the service during that time. Videos published during the active subscription remain cleared for monetization.
To cancel your subscription with Epidemic Sound, you need to log in to your account first and then navigate to the Account page where you can manage and cancel your subscription. This means you will need your password to log in. If you have forgotten your password, you can reset it here: https://www.epidemicsound.com/password-reset. There is no indication that phone or unauthenticated support allows cancellation without logging in.
We've actually written a step by step guide on how to get a refund from Epidemic Sound. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Epidemic Sound subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Epidemic Sound account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Epidemic Sound online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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