Epoch.com helps online merchants with payment solutions, making it easier for them to process payments and manage subscriptions. If you see a charge from them, it’s usually because you're subscribed to a service or membership from a website that uses their system to handle billing. They help with things like billing support, so you can get info or manage your purchase through them. Basically, they act as the middleman to make online payments and subscriptions run smoothly for different websites.
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Canceling an Epoch.com subscription appears fairly straightforward through an online form or customer support hotline, both easily accessible options. The process requires filling out a form or calling a helpline, which is not overly time-consuming or complex, leading to a relatively low difficulty score.
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How to Cancel Epoch.com: Step by Step
If you purchased through Epoch.com:
- Log into Your Account on Epoch.com.
- Locate Subscription Management or similar section.
- Initiate Cancellation following the instructions provided in your account.
If you purchased through Phone:
- Prepare Necessary Information: Have your name, address, email address, password, and the first six and last four digits of your credit card ready.
- Contact Epoch Support at 1 (800) 893-8871.
- Request Cancellation by providing the prepared information.
If you purchased through Email:
- Craft a Clear, Concise Email to Epoch billing support at billing@epoch.com.
- Include Key Information: Your name, address, email address, and any identifiers associated with your account.
- Request Cancellation explicitly in your email.
Tips & Tricks for Canceling Epoch.com
- Tell them you need to update your credit card details; they often respond very quickly and allow cancellation through the same interaction.
- Request cancellation by engaging through payment update requests, which tend to be processed faster than direct cancellation requests.
- Use temporary, virtual, or prepaid gift cards for payment: if cancellation is difficult, canceling or letting the card expire stops the subscription.
- Contact the company repeatedly and be firm and direct when requesting cancellation; persistence often results in success.
- Search your emails for subscription details and account numbers from Epoch.com or associated processors; these details may be needed to authenticate and process cancellations.
- Ask your bank or credit card company to block or dispute recurring charges from Epoch.com; they can sometimes cancel subscriptions from their end or stop payments automatically after disputes.
- For online subscriptions, try using VPN to appear located in California; California law requires cancellation online if sign-up was online, which may reveal hidden cancellation options.
- If you reach a call center, use payment details update requests as leverage to get through quickly even during high call volumes.
- Escalate by threatening to notify your bank or credit card company if they refuse cancellation; this sometimes compels them to act faster.
- Keep record of all communications, including times and dates of calls or messages, to use as evidence if needed.
Epoch.com Customer Service Info
If you need assistance, here's how you can get in touch with Epoch.com's support team.
Cancel Epoch.com Script
Script
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Subject: Subscription Cancellation Request
Dear Epoch Customer Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Epoch.com. Due to personal reasons, I have decided to discontinue my membership.
Please let me know if you need any additional information to process this request. I appreciate your assistance and look forward to your confirmation of the cancellation.
Thank you.
Best regards,
Frequently Asked Questions
Epoch.com's subscription cancellation policy allows you to cancel your digital or print subscription for free by calling their Customer Service hotline at 1-800-766-0157 during business hours. After cancellation, you will receive a confirmation email, and the process incurs no charge. For more details, their Terms of Service provide additional information.
To cancel your subscription with Epoch.com, you don't specifically need your password. However, you will need any two of the following pieces of information: your registered email address, credit card number, member ID, or the username used to access the site. This implies that cancellation can be done without password entry if you can provide two other verification details. If you do need to reset your password for other purposes, you can typically find a password reset link on the Epoch.com login page.
- Unauthorized charges: Users report unexpected or unauthorized charges on their accounts related to Epoch.com.
- Difficulty canceling subscriptions: Cancellation processes are often complicated, requiring chat interaction and extensive personal details.
- Recurring charges despite cancellation: Users experience continued billing even after attempting to cancel the subscription.
- Service dissatisfaction: Diminished quality or relevance of the service prompting cancellation.
- Cost management: Users find the charges no longer fit their budget or are unexpected in amount or frequency.
- Duplicate subscriptions: Unintentional multiple subscriptions leading to cancellation requests.
- Association with unwanted content: Some chargebacks involve services related to adult content sites, which users may want to avoid.
Epoch.com (specifically The Epoch Times subscription) allows you to cancel your membership at any time for free without early-cancellation fees or lock-in contracts. You can cancel online instantly through your account portal or by calling customer service during business hours. Just be aware that access continues until the end of the paid subscription period after cancellation, and there are no hidden gimmicks preventing immediate cancellation.
Before canceling a subscription or membership with Epoch.com, note that you will not lose access immediately; your membership remains active through the end of your current billing cycle. After cancellation, you lose future access to the subscription content and specific features tied to the membership once the cycle expires. Subscription fees are generally non-refundable except if you cancel a renewed subscription within two calendar days after the renewal date. Keep in mind, cancelling means losing access to any exclusive content or member-only features available through Epoch.com after your current period ends.
- Full name
- Account email address
- Password (for logging in online)
- Address (occasionally requested for identification)
- First six and last four digits of credit card (for verification)
- Last four digits of payment method (for email/phone verification)
- Specific subscription details (such as the subscription name or ID)
- Transaction number(s) (if available, to locate subscription)
- Reason for cancellation (may be prompted during process)
- Desired cancellation date (if scheduling ahead)
- Request for cancellation confirmation (important for records)
We've actually written a step by step guide on how to get a refund from Epoch.com. Check it out!
The Easiest Way to Cancel Epoch.com
If you’re frustrated trying to cancel your subscription, membership, or bill from Epoch.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Epoch.com?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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