Evernote is a note-taking and productivity app that helps you organize your ideas, tasks, and documents all in one place. They offer several subscription plans, including a free version with basic features and paid options like Personal, Professional, and Enterprise that provide more storage, devices syncing, and extra features like AI tools and team collaboration. You might be getting billed by Evernote if you subscribed to one of their paid plans, which can be managed through your account settings and paid via credit card, PayPal, or app stores. They also offer a free trial and discounts for students.
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The cancellation process involves straightforward steps on the Evernote web platform, mostly taking a few minutes to navigate and complete the cancellation. The main complexity arises if the subscription was purchased through third-party platforms like Apple or Google Play, which require cancellation through those platforms, slightly increasing difficulty but still manageable.
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How to Cancel Evernote: Step by Step
If you purchased through Evernote.com:
- Log in to your Evernote Account Settings via the Evernote website.
- Select Billing from the left-hand menu.
- At the bottom of the Billing page, click on Cancel your Evernote subscription.
- Provide a reason for cancellation in the pop-up.
- Click the Cancel subscription button to finalize the cancellation.
- You will receive a confirmation email about your cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on your Evernote subscription.
- Tap Cancel Subscription.
- Follow the on-screen instructions to complete your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the Menu icon (three horizontal lines) in the top-left corner.
- Select Subscriptions.
- Find your Evernote subscription from the list.
- Tap Cancel Subscription.
- Follow the prompts to finish cancelling your subscription.
Tips & Tricks for Canceling Evernote
- Clearly state you want to cancel in all communications; be direct and unambiguous.
- Keep a paper trail of all your cancellation requests and any responses from Evernote or payment providers.
- Cancel through the Payments & Billings page in Account Settings if possible.
- Note that if you subscribed through a third-party store (like Apple or Google), you need to cancel through that store, not Evernote directly.
- Be prepared for offers of discounts (e.g., 40% off) to try to keep your subscription; be firm if your goal is cancellation.
- Try to cancel well before your billing period ends to avoid unexpected charges.
- If you face issues or Evernote does not respond, consider contacting your credit card company to dispute charges but be aware chargebacks may be declined depending on rules.
- If stuck, escalate by emailing Evernote's legal team and mention potential legal action or media involvement to apply pressure.
- Some users recommend exporting and backing up your notes before cancellation to avoid data loss or access issues.
- Be persistent and follow up multiple times if necessary; some users report cases being prematurely closed without resolution.
- If you have an account linked to an inaccessible email (like work email no longer available), highlight this when seeking cancellation or refund.
Evernote Customer Service Info
If you need assistance, here's how you can get in touch with Evernote's support team.
Cancel Evernote Script
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Hello Evernote Team,
I would like to request the cancellation of my Evernote subscription. Due to changes in my personal circumstances, I no longer need the premium features. I appreciate the service but feel it's best for me to downgrade to a free account.
Please confirm my subscription cancellation at your earliest convenience.
Thank you for your assistance.
Frequently Asked Questions
Evernote subscription cancellation takes effect at the end of your current billing cycle, after which your account reverts to Evernote Free without loss of data access. Cancellations are done via Account Settings on Evernote Web or through the payment platform used (PayPal, Apple, Google Play). Refunds require contacting Evernote support and must comply with their refund policy.
To cancel your Evernote subscription, you need to log in to your Evernote account, which requires your password. You can do this by going to your Account Settings on the Evernote website, selecting Billing, and then choosing to cancel your subscription. If you don't remember your password, you can reset it here: https://www.evernote.com/Account/forgot_password. Unfortunately, Evernote does not offer phone support or unauthenticated chat support for cancellations, so having access to your account is necessary.
- Price increase: Users are upset about significant price hikes, such as from $50 to about $130 per year, which is considered excessive.
- Forced upgrades: Customers feel pushed into more expensive plans with features they do not want or need due to discontinuation of older, cheaper plans.
- Short notice for changes: Limited time (around 4 weeks) to accept new pricing or cancel causes dissatisfaction.
- High cost relative to features: Many find the subscription expensive in relation to the premium features offered.
- Switching to alternatives: Users may cancel to move to other note-taking apps like Notion or revert to free versions.
- Preference for simplifying digital tools: Evernote’s complexity or extensive features may feel overwhelming, prompting a desire for simpler or free options.
- Dissatisfaction with company practices: Perceived "money grabbing" or lack of customer-friendly options encourages cancellations.
Evernote lets you cancel your subscription at any time, but cancellation only stops future automatic renewals; your subscription remains active until the end of your current billing cycle, after which you lose access to premium features and revert to the Free plan. They do not have lock-ins or early cancellation fees, but refunds for monthly subscriptions are only available if requested within two days of payment, and for annual subscriptions within sixty days, with no prorated refunds for unused time after these windows. Be aware that refunds may be denied if requests don't follow their policy, and payments through third-party app stores may not be refunded.
Before cancelling your Evernote subscription, know that you will not lose any of your notes or notebooks; your data remains intact and accessible. However, your account will automatically revert to the Free plan, which limits access to Evernote on only one device at a time and restricts note creation if you have over 50 notes or more than one notebook. You will lose premium features such as unlimited device sync, offline notebooks, and larger note size limits. It's important to note that you can still view, edit, export, and delete existing content even after cancelling.
- Evernote account login details (email and password)
- Access to Account Settings via Evernote Web
- Navigate to Billing section in Account Settings
- Access to the payment platform (Apple, Google Play, or PayPal) if subscribed outside Evernote
- Provide a reason for cancellation (prompted by Evernote during cancellation process)
- Click the Cancel Subscription button to confirm cancellation
- Check for confirmation email or confirmation in Billing History (Restore button appears)
- For Evernote Teams: Must be account admin, access to admin console and Billing Information page, remove users as needed, and possibly contact support
- Back up/export any information you wish to retain before cancellation (especially for Teams accounts)
We've actually written a step by step guide on how to get a refund from Evernote. Check it out!
The Easiest Way to Cancel Evernote
If you’re frustrated trying to cancel your subscription, membership, or bill from Evernote—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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