The Ultimate Step by Step Guide to Cancelling an Exitlag Subscription or Membership (exitlag.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
ExitLag is a service that helps gamers get a better and faster connection to game servers, reducing lag and other connection issues. They offer subscription plans for different numbers of players: Solo (1 player), Duo (2 players), and Squad (5 players), with prices starting around $9.99 per month for one player. Subscriptions can be paid monthly, quarterly, or annually, with discounts available for longer commitments. Users get a 3-day free trial when signing up and can pay with credit cards, PayPal, and even cryptocurrency; billing is usually automatic for annual plans.
The cancellation process is straightforward and involves navigating through account settings and clicking a cancellation link, with no hidden steps or extensive customer service negotiations required.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Exitlag subscription.
How to Cancel Exitlag: Step by Step
If you purchased through Exitlag website:
Log in to your Exitlag account.
Go to My account.
Select Plan Management.
Click on Subscription Management.
If you want to request cancellation of your plan, click here and follow the steps.
Your subscription will be canceled, and you can continue using the service until the end of the billing period.
If you purchased through the Multiplayer Plan:
Log in to your Exitlag account.
Go to My Subscription.
Click on Manage Subscription.
Find the cancellation optionjust below Recurring Charge.
Click on the cancellation option.
Complete a brief form regarding your reason for cancellation.
Confirm the action to complete your cancellation.
How to Contact Exitlag
If you need assistance, here's how you can get in touch with Exitlag's support team.
Start cancellation directly from the "My Subscription" section on the Exitlag website to avoid confusion.
Disable auto-renew first to prevent further automatic charges.
Document all cancellation attempts with screenshots or confirmation emails as evidence if disputes arise.
Contact customer support politely but firmly, requesting cancellation and refund for any unauthorized charges.
Use clear and direct language such as "I am requesting immediate cancellation and refund for charges post-cancellation."
If ignored, escalate by mentioning potential chargebacks, bank disputes, or reporting fraudulent charges.
Timing your cancellation just before the renewal date helps avoid unwanted charges.
Remove payment information from your account after cancellation to block further charges.
Report to payment provider or bank for recurring charges if Exitlag continues billing after cancellation.
Stay persistent and monitor your bank statements to ensure no unauthorized renewals occur post-cancellation.
Why Do People Request Refunds from Exitlag
Unauthorized or unnoticed subscription renewal leading to unexpected charges.
Recurring charges after cancellation despite user attempts to stop the subscription.
Service not effective at reducing lag or improving game performance.
Game crashes or instability caused by using Exitlag with certain games.
Software bugs and performance issues, including breaking system functionality or slowing internet speed.
Poor customer support, including lack of response or unhelpful solutions.
Privacy or security concerns, such as suspicion of malware or viruses.
Predatory auto-renewal practices charging customers ahead of subscription expiration.
Lost progress in games due to lag or connection issues caused by Exitlag.
Subscription charges continuing after removal of payment details.
Refunds denied despite service failure or dissatisfaction.
Technical incompatibility or poor performance on user’s specific connection or setup.
Exitlag Refund Script
Script
Copy
Dear Exitlag, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Exitlag Refund Policy
ExitLag allows users to cancel their subscription at any time, with continued access to the service until the end of the current billing period. Refunds are generally not provided except within a 7-day cooling-off period for first-time purchases, and payments for partially used periods or after billing are non-refundable. Users must request cancellation before the next billing cycle to avoid charges for the following month.
The Easiest Way to Get a Exitlag Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Exitlag—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
You can cancel your ExitLag subscription at any time, and you will retain access until the end of the current billing period. However, there are no refunds for partially used subscription periods or unused content, so if you cancel after being charged, you won’t get your money back for that month. There is a 7-day cooling-off period for first-time subscriptions during which you can request a refund, but after that, refund requests are at ExitLag's discretion, and some payment methods may have restrictive refund policies.
Unauthorized or unnoticed subscription renewal leading to unexpected charges.
Recurring charges after cancellation despite user attempts to stop the subscription.
Service not effective at reducing lag or improving game performance.
Game crashes or instability caused by using Exitlag with certain games.
Software bugs and performance issues, including breaking system functionality or slowing internet speed.
Poor customer support, including lack of response or unhelpful solutions.
Privacy or security concerns, such as suspicion of malware or viruses.
Predatory auto-renewal practices charging customers ahead of subscription expiration.
Lost progress in games due to lag or connection issues caused by Exitlag.
Subscription charges continuing after removal of payment details.
Refunds denied despite service failure or dissatisfaction.
Technical incompatibility or poor performance on user’s specific connection or setup.
Account login credentials (username/email and password) to access your Exitlag account
Access to the "My Account" area on Exitlag's website
Plan Management/Subscription Management navigation (knowing where to find cancellation options under account settings)
Click the cancellation link or button presented on the subscription management page
Optional: Completing a brief cancellation form about your reason for leaving
Before cancelling your ExitLag subscription, it's important to know that once you cancel, the subscription will not renew, but you can continue using the service until the end of your paid billing period. After cancellation, you will lose access to the subscription features that improve your gaming experience, such as optimized routing and latency improvements. However, even if your subscription ends, you can still use the FPS Boost feature on both desktop and mobile for free. If you have questions about refunds or managing your plan, contacting ExitLag's support is recommended.
ExitLag allows users to cancel their subscription at any time, with continued access to the service until the end of the current billing period. Refunds are generally not provided except within a 7-day cooling-off period for first-time purchases, and payments for partially used periods or after billing are non-refundable. Users must request cancellation before the next billing cycle to avoid charges for the following month.
To cancel your Exitlag subscription, you need to access your account through the website and manage your subscription from the 'My Subscription' or 'Plan Management' section where you can find the cancellation option. There is no direct indication that you need to enter your password again specifically for cancellation, but since you must log in to your account to access these options, you will need your login credentials. If you don't remember your password, you can reset it using this URL: https://www.exitlag.com/forgot-password. This ensures you can manage your subscription and cancel it without issue.
We've actually written a step by step guide on how to get a refund from Exitlag. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Exitlag subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Exitlag account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Exitlag online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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