ExploreLearning offers supplemental online learning tools for K-12 students focused on math and science. Their main products include Gizmos (virtual math and science simulations), Reflex (mastery of math facts), Frax (teaching fractions), and Science4Us (science activities for younger students). Customers typically get billed through annual prepaid subscriptions, which can be paid by purchase order, credit card, check, or wire transfer. If someone is seeing a charge from ExploreLearning, it's likely for access to one of these educational products or services they have subscribed to.
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The cancellation process requires the consumer to notify ExploreLearning in writing by the 23rd of the month, which can be somewhat cumbersome and requires advance planning. The need to communicate with a center manager beforehand, combined with the strict deadline, adds to the cancellation difficulty compared to instant or online cancellations.
Estimated Time
On average, it takes
7 days
00
00
minutes to cancel a ExploreLearning subscription.
How to Cancel ExploreLearning: Step by Step
If you purchased through ExploreLearning directly:
- Log in to your ExploreLearning account.
- Navigate to the Account Settings section.
- Locate the Membership or Subscription option.
- Click on Cancel Membership.
- Follow the prompts to confirm your cancellation.
- You will receive a confirmation email regarding the cancellation.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your name at the top.
- Select Subscriptions.
- Find and tap on ExploreLearning from the list of subscriptions.
- Tap on Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play Store.
- Tap on the profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find and select ExploreLearning.
- Tap on Cancel Subscription.
If you purchased through a different source:
- Contact ExploreLearning customer support.
- Request cancellation of your subscription.
- Provide any necessary information such as account details.
Tips & Tricks for Canceling ExploreLearning
- Start cancellation well before the term ends, as ExploreLearning often requires notice around 2 weeks.
- Keep a record of all communications, including emails and phone calls, to prove your cancellation requests.
- Politely but firmly insist on cancellation,
- Check if you are subscribed under multiple accounts or emails,
- Use clear, unambiguous language specifying you want to cancel,
- Escalate politely to supervisors or higher management
- Cancel or request cancellation early in the billing cycle,
- Be aware that some users have had to keep reminding ExploreLearning about specific service changes
- Use the member portal to check billing and session schedules,
- Verify cancellation completion by asking for confirmation emails or documentation,
ExploreLearning Customer Service Info
If you need assistance, here's how you can get in touch with ExploreLearning's support team.
Cancel ExploreLearning Script
Script
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Dear ExploreLearning Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to unforeseen personal circumstances, I am unable to continue my membership at this time.
I would appreciate your assistance in processing this cancellation as soon as possible. Thank you for your understanding.
Best regards,
Frequently Asked Questions
ExploreLearning's cancellation policy allows purchasers to terminate their accounts anytime by sending a signed request via email, fax, or mail. Refund requests must be made in writing within 30 days of purchase, and accounts cannot have been accessed numerous times; refunds are generally not available after 30 days or for heavy usage except for access problems. All subscriptions are prepaid annually, and failure to pay may result in suspension or termination of access.
To cancel your ExploreLearning subscription, you need to send a signed request via email to sales@explorelearning.com or fax it to the provided number. There is no direct mention that you need your password to cancel, so it appears you can cancel without logging in or using a password. However, if you do need to reset your password for any reason, you can do so by going to the Educator Login page and clicking on "Forgot your username or password?" at https://help.explorelearning.com/en/articles/9231060-retrieving-your-username-and-password.
- Technical issues: Persistent connection problems with the online portal causing disruption in learning sessions.
- Lack of effective support: Poor customer service and reluctance to issue refunds despite service disruptions.
- Confusing progress tracking: The system for monitoring progress and homework is not clear to students or parents.
- Inadequate teaching approach: Staff providing answers rather than encouraging independent participation.
- Misleading program claims: The 11 plus programme involves group teaching where some children do not actively participate.
- Poor educational outcomes: Students reported to have worsened in core subjects like Maths and English after program participation.
- Negative effects on concentration and memory: High reliance on multimedia and computer-based tuition impacting children's ability to concentrate and retain information.
- High cost compared to free alternatives: Expensive subscription fees relative to free educational resources like BBC Bitesize.
- Lack of physical/written work and feedback: Minimal handwritten work which is not marked or reviewed.
- Cancellation without communication: Some users cancel subscriptions without providing clear reasons or notifying the service provider.
ExploreLearning requires written notice to cancel or amend a membership by the 23rd of the month, with cancellation taking effect from the 1st of the following month. If notice is given after the 23rd, you will be liable for the next month's fee, which can be a landmine for users expecting immediate cancellation. Additionally, at least 7 days' notice is required to cancel or reschedule a booked session. There are no explicit mentions of early-cancellation fees or lock-in contracts, but the timing restrictions on notice can feel restrictive.
Before cancelling your ExploreLearning subscription, know that you will lose access to all shared users, classes, and institutions associated with your account. Accounts for these users will be marked as deleted, and they will no longer be able to log in unless data is re-shared. Specifically, for integrations like Clever and OneRoster, users will lose access immediately upon stopping sharing or sending empty files. Any student assessment results from Gizmos linked to deleted classes will also be removed at the end of the academic session. Consider these before cancelling to avoid losing valuable data and access to key educational features.
- Full name of subscriber
- Username or account information
- Written notice of cancellation (must be provided on or before the 23rd of the month)
- Associated product or membership details
- Reason for cancellation or refund (typically required for refund requests)
- Signature (if sending a cancellation request by mail or fax)
- Preferred contact method (e.g. email, fax, or post)
- Date of cancellation notice
We've actually written a step by step guide on how to get a refund from ExploreLearning. Check it out!
The Easiest Way to Cancel ExploreLearning
If you’re frustrated trying to cancel your subscription, membership, or bill from ExploreLearning—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to ExploreLearning?
EXPLORELEARNING, EXPLORE LRN, EXPLORELEARNING.COM, EXPLORE LEARNING LLC, EXPLORE LEARNING GIZMOS
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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