ExpressVPN is a service that helps you stay private and secure online by using a VPN (Virtual Private Network). They offer three subscription plans: a monthly plan for $12.95, a yearly plan for about $6.67 per month, and a two-year plan for about $4.99 per month. Subscriptions are billed in U.S. dollars and automatically renew unless you turn off auto-renewal, and all plans come with a 30-day money-back guarantee. If you see a charge from ExpressVPN, it’s likely for one of these subscription plans that lets you use their VPN service to protect your internet activity.
Difficulty
12345
678910
Easy
Medium
Very Hard
Canceling an ExpressVPN subscription involves straightforward steps through the website or app store, with clear instructions and prompts. The process is not overly complex but requires navigating account settings and confirming cancellation, making it relatively easy for users familiar with online account management.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Spotify subscription.
How to Cancel ExpressVPN: Step by Step
If you purchased through credit card, PayPal, Apple Pay, or Google Pay:
- Sign in to your ExpressVPN account.
- Select Subscription from the menu on the left.
- Under Subscription details, select Cancel Subscription, then follow the prompts until you see Your subscription has been canceled.
If you purchased through the Apple App Store:
- Open the App Store app.
- Make sure you are signed in to your account.
- Open your list of subscriptions.
- Follow the instructions to cancel your subscription.
If you purchased through Google Play Store:
- Open the Play Store app.
- Make sure you are signed in to your account.
- Open your list of subscriptions.
- Follow the instructions to cancel your subscription.
If you purchased with Bitcoin or Paymentwall:
- Your subscription will not renew automatically, so you do not need to manually cancel.
Tips & Tricks for Canceling ExpressVPN
- Click the "Turn Off Automatic Renewal" button three separate times until you receive a clear confirmation of cancellation to avoid continued billing.
- Cancel through the website or app store, not the app itself, as the ExpressVPN app does not allow subscription cancellations internally.
- Use direct, polite language in live chat support within the first 30 days, stating dissatisfaction and requesting a refund.
- Open a support ticket or chat immediately if you want to escalate, expect some troubleshooting attempts before refund approval.
- Be persistent in following up to ensure they honor your cancellation and deletion requests, especially credit card information removal.
- Ask explicitly for credit card information to be deleted from their system, as it is not removed automatically upon cancellation.
- Document your cancellation attempts carefully to dispute charges if necessary with your payment provider.
- Timing matters — initiate cancellation and refund requests within the 30-day money-back guarantee period for best chance of success.
- Express frustration in clear terms if needed but remain professional: terms like "not satisfied," "requesting refund," and "cancel auto-renewal" are common.
- Be aware of reports of possible renewal toggling (auto-renewal being turned back on), so re-check your subscription status regularly after cancellation.
ExpressVPN Customer Service Info
If you need assistance, here's how you can get in touch with ExpressVPN's support team.
Cancel ExpressVPN Script
Script
Copy
Hello ExpressVPN Support,
I hope this message finds you well. I would like to request the cancellation of my subscription with ExpressVPN. Unfortunately, I no longer need the service as I have found an alternative that better fits my current usage requirements.
Please confirm the cancellation and let me know if there are any final steps I need to take.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
ExpressVPN offers a 30-day money-back guarantee for all subscription plans, available to first-time users only. Refund requests must be made within 30 days of purchase by contacting ExpressVPN Support directly for plans bought from ExpressVPN or Google Play. Users who subscribe via the Apple App Store must request refunds through Apple, as ExpressVPN's guarantee does not apply to App Store purchases.
To cancel your ExpressVPN subscription, you will need to sign in to your ExpressVPN account on their website or through the app store where you purchased it. Signing in requires your account credentials, which means your password is needed to access your account for cancellation. If you have forgotten your password, you can reset it at this URL: https://www.expressvpn.com/reset-password. If you purchased your subscription through the Apple App Store or Google Play store, you can cancel through those stores without needing your ExpressVPN password.
- High subscription cost: ExpressVPN's plans are expensive compared to competitors.
- Competitive alternatives: Other VPNs like NordVPN offer similar quality at a lower price.
- Privacy concerns: Some users worry about ownership by Kape Technologies affecting privacy.
- Difficult cancellation process: Users find it hard to access support or the chat for cancellations, making it frustrating.
- Accidental purchase: Users sometimes accidentally buy a full year and want to cancel after realizing the commitment.
- Reduced need for VPN: Users no longer need added privacy for work or other reasons.
- Low usage: Some find they don't use the VPN as much as expected.
- Budget constraints: Users want to cut down on subscription costs.
- Trying different services: Users want to explore other VPN providers that better fit their needs.
ExpressVPN allows you to cancel your subscription at any time, but there's an important catch: you can only get a full refund if you cancel within 30 days of your initial purchase due to their 30-day money-back guarantee. After this period, you are locked into the full term without any early-cancellation fees or refunds, so be aware that if you miss this window, you will be billed for the entire subscription period regardless of cancellation. There are no contracts or lock-ins beyond this refund policy, but the main pain point is missing the refund window if you want your money back.
Before cancelling your ExpressVPN subscription, know that once cancelled, you will no longer be billed but can continue using ExpressVPN until the end of your current subscription cycle. After cancellation, you lose access to all ExpressVPN apps, server locations, and VPN services including IP masking, encrypted DNS, Network Lock (kill switch), and 256-bit AES encryption. Any premium network features such as unlimited bandwidth and choice of servers in multiple countries will no longer be available. Also, cancellation cannot be done within the app itself; you need to cancel via the ExpressVPN website or the respective app store if subscribed there. Lastly, if you cancel within 30 days of initial purchase, you can request a refund under their money-back guarantee.
- ExpressVPN account login credentials (email and password) to sign in on the website or app store
- Knowledge of where you purchased the subscription (ExpressVPN website, Apple App Store, Google Play Store, Bitcoin, or Paymentwall)
- Access to the payment platform used (for example: Apple ID, Google account, or ExpressVPN account)
- Access to the device or browser needed to manage subscriptions (mobile for app stores, desktop/mobile for ExpressVPN website)
- Subscription details section in your ExpressVPN account if purchased directly from ExpressVPN (look for "Cancel Subscription")
- Subscription management in your Apple ID or Google account if purchased via app stores
- Time of cancellation awareness (must cancel at least 24 hours before renewal on app stores; direct purchases should be canceled before the next billing date)
- Contact method for ExpressVPN Support Team if assistance is required
- Email confirmation or screenshot of cancellation (for proof, if needed)
We've actually written a step by step guide on how to get a refund from ExpressVPN. Check it out!
The Easiest Way to Cancel ExpressVPN
If you’re frustrated trying to cancel your subscription, membership, or bill from ExpressVPN—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to ExpressVPN?
PAYPAL DES:INST XFER ID:EXPRESSVPN INDN:JOHN DOE J, PAYPAL DES:INST XFER ID:EXPRESSVPN INDN:ACME LLC C
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
