Extra Space Storage offers affordable self-storage units for rent on a month-to-month basis, where you can store furniture, vehicles, business items, and more. They provide various storage options including climate-controlled units and outdoor vehicle storage, with a focus on security and cleanliness. Customers can pay their bills online through their account portal, either by making one-time payments or setting up automatic recurring payments called "Easy Pay." Payments can also be made at kiosks or over the phone, with late fees applying if payments are not made on time.
Customers report difficulties such as poor customer service, lack of proration for unused time, unclear contract terms, and challenges with cancellation or refunds, indicating a moderately high difficulty level for canceling subscriptions at Extra Space Storage.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Extra Space Storage subscription.
How to Cancel Extra Space Storage: Step by Step
If you purchased through Credit Card:
Log in to your account on extraspace.com.
Navigate to the Billing section.
Find your current subscription details.
Select the option to cancel subscription.
Follow the prompts to confirm the cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Go to Settings.
Select Payments and find Manage Pre-Approved Payments.
Locate your Extra Space Storage subscription.
Click on it and select Cancel.
If you purchased through Gift Card:
Contact Extra Space Storage customer support directly via their Contact Us page.
Provide them with your account details and specify you want to cancel any related charges.
Follow their instructions for cancellation.
How to Contact Extra Space Storage
If you need assistance, here's how you can get in touch with Extra Space Storage's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Extra Space Storage Refund
Be persistent and clear: Clearly notify Extra Space Storage in writing or via direct communication of your intent to cancel or terminate the lease.
Use specific cancellation paths: For online subscriptions (like storage add-ons), go to profile, upgrade, manage auto-renewal, and cancel. If options don’t appear immediately, wait until the subscription has expired once.
Escalate if necessary: If cancellation options are not visible or responsive, dispute charges with your bank to force cancellation and get refunds.
Timing move-out carefully: Notify the facility with 10-15 days’ notice before leaving, ideally towards the end of a billing cycle to avoid paying for an entire extra month.
Negotiate abandonment of items: If leaving items behind, negotiate with the facility manager to fill out an abandonment of property form, which terminates your lease cleanly though you may be barred from future rentals.
Avoid leaving junk: Hiring a junk removal service or posting free giveaway ads to clear out items can minimize abandonment fees.
Stop autopay cautiously: Stopping autopay mid-cycle can work but be aware fees and late charges may apply until unit is officially cleared.
Document everything: Keep copies of all communications, cancellation attempts, notices, and receipts until account is fully closed and any deposits/refunds received.
Be firm but polite: Using calm, clear language and demonstrating knowledge of your rights and lease obligations can help get cooperation from staff.
Escalation paths include: contacting facility manager directly, escalating to corporate customer service, and disputing charges if no resolution.
Why Do People Request Refunds from Extra Space Storage
Frequent and steep price increases without prior notice or justification.
Misleading pricing practices such as bait and switch tactics.
Poor customer service including rude management and poor communication.
Refund disputes such as being misled about prorated refunds.
Security concerns like malfunctioning gates and lack of proper facility maintenance.
Unauthorized or continuous credit card charges with increasing amounts without clear explanation.
Discomfort with corporate policies like requiring in-person cancellations or demanding upfront payments to avoid price hikes.
Negative experiences with staff attitude and slow responses to complaints.
Distrust of management due to inconsistent or dishonest communication.
Facility issues such as poor maintenance and safety concerns.
Extra Space Storage Refund Script
Script
Copy
Dear Extra Space Storage, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Extra Space Storage Refund Policy
Extra Space Storage requires customers to provide at least 10 days verbal or 15 days written notice to the facility manager before moving out or canceling their storage rental. On the move-out day, the unit must be emptied, the lock removed, and the unit inspected by the manager. If items remain after move-out or non-payment, customers should contact the manager to retrieve belongings before the unit is auctioned per state law.
The Easiest Way to Get a Extra Space Storage Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Extra Space Storage—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Extra Space Storage requires written or verbal notice 10 to 15 days before you intend to cancel, and you must clear out your unit and return the key. While you can typically cancel at any time, be aware that breaking a lease early may incur costs such as paying rent until a new tenant is found or losing your security deposit. There are no explicit early termination fees mentioned publicly, but the lease contract may include specific terms, so reviewing your individual lease agreement is essential to avoid surprises.
Frequent and steep price increases without prior notice or justification.
Misleading pricing practices such as bait and switch tactics.
Poor customer service including rude management and poor communication.
Refund disputes such as being misled about prorated refunds.
Security concerns like malfunctioning gates and lack of proper facility maintenance.
Unauthorized or continuous credit card charges with increasing amounts without clear explanation.
Discomfort with corporate policies like requiring in-person cancellations or demanding upfront payments to avoid price hikes.
Negative experiences with staff attitude and slow responses to complaints.
Distrust of management due to inconsistent or dishonest communication.
Facility issues such as poor maintenance and safety concerns.
Full name associated with the account
Address and unit number at the storage facility
Facility location where you rent your storage unit
Contact information (phone and/or email address on account)
Notice of cancellation request (either 10 days verbal or 15 days written notice required)
Move-out date or last intended usage date
Account or reservation number (if available)
Photo identification (may be needed in person for verification)
Ensure the unit is empty and the lock is removed on move-out day
Signature (if submitting a written notice or vacate form)
Before cancelling your Extra Space Storage rental, you must provide written notice to the facility manager at least 15 days in advance, or at minimum give verbal notice 10 days prior to moving out. Once your rental is cancelled and you move out, you lose access to the storage unit and any items kept there. It's important to settle any outstanding payments before cancelling to avoid fees. Also, cancellation typically requires contacting or visiting the specific facility during office hours.
Extra Space Storage requires customers to provide at least 10 days verbal or 15 days written notice to the facility manager before moving out or canceling their storage rental. On the move-out day, the unit must be emptied, the lock removed, and the unit inspected by the manager. If items remain after move-out or non-payment, customers should contact the manager to retrieve belongings before the unit is auctioned per state law.
To cancel your subscription with Extra Space Storage, you generally need to contact your storage facility or customer support directly, and it may often require you to verify your identity which typically involves your account credentials. While some changes and cancellations are not handled online, managing your account and subscriptions usually needs you to sign in with your email and password. If you've forgotten your password, you can reset it using this link: https://www.extraspacewv.com/my/resetpassword. Customer support is also available to assist you via phone or email if you face issues logging in.
We've actually written a step by step guide on how to get a refund from Extra Space Storage. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Extra Space Storage subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Extra Space Storage account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Extra Space Storage online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Extra Space Storage May Show Up On Your Statement As:
EXTRA SPACE 7901 EXTRA SPACE 7388 EXTRA SPACE 0467 EXTRA SPACE 0574 Extra Space 8879 EXTRA SPACE 7720 Extra Space 6060 EXTRA SPACE 8258 EXTRA SPACE 1121 Extra Space 0552
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vary depending on specific circumstances.
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Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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