Can I Cancel Fidelis Care at Any Time?

Fidelis Care allows you to cancel your contract if you are not satisfied, but you must make your cancellation request in writing within 10 days of receiving the contract to get a full refund of any premiums or fees paid. After that initial period, your contract automatically renews each year and you must provide 30 days' prior written notice to cancel. Membership generally ends when you switch plans or disenroll, but be aware that disenrollment often only occurs during specific periods, so immediate cancellation or switching outside those times may not be possible. There are no explicit early cancellation fees or lock-in contracts mentioned, but the timing restrictions and requirement for written notices act as potential barriers to instant cancellation.

Why Do People Cancel Fidelis Care?

Provider access problems - difficulty in accessing preferred doctors or specialists.Misinformation and marketing misconduct/abuse - misleading or false information from plan representatives.Coverage denials for medical services - denial of claims for surgeries, outpatient visits, home health care, physical therapy, and mental health services.Complaints regarding high cost-sharing - excessive out-of-pocket expenses for medical services.Coverage denials for prescription drugs/Part D coverage problems - issues with drug coverage and claims denials.Premium increases - rising plan costs leading to financial strain.Systems and data transfer problems - administrative and processing issues causing inconvenience.Non-payment or late payment of premiums leading to cancellation.Moving out of service area which makes plan no longer valid.Lack of eligibility for Medicaid or Medicare parts required for the plan.Incarceration or other life status changes disqualifying membership.Disruptive behavior or misuse of membership e.g., letting others use the membership card.

What Information Do I Need to Cancel Fidelis Care?

Full Name as it appears on your Fidelis Care account Subscriber ID (membership or member identification number) Date of Birth Medicare Number (for Medicare plans) Mailing Address and contact phone number Reason for Cancellation (or disenrollment) Signature of member or authorized representative (plus necessary documentation for representatives) Effective Date of Cancellation (desired or next scheduled date) Completed Disenrollment Form (for plan cancellations) Documentation of Enrollment in New Coverage, if switching plans Access to Fidelis Care Account (for online cancellations or managing automatic payments) Member Services Contact Information (to verify details, request forms, or get help: 1-877-533-2402, 1-888-343-3547, or number on your card) Knowledge of Plan Deadlines and Enrollment Periods (Annual Enrollment, Open Enrollment, etc.) Auto Pay or Payment Information: settings for stopping or deleting automatic payments (requires access to online account)

What Should I Know Before Cancelling Fidelis Care?

Before cancelling your Fidelis Care membership or plan, it's important to know that you must continue using Fidelis Care network providers and pharmacies until your membership officially ends. Most members can only cancel during certain time periods, and your membership generally ends on the first day of the month after your cancellation request is received. If you switch to Original Medicare without prescription drug coverage, you might be auto-enrolled into a drug plan unless you opt-out, and a late enrollment penalty may apply if you join a Medicare drug plan later. Additionally, hospital stays on the day your membership ends are usually covered until discharge, but be aware that involuntary disenrollment can happen for reasons like loss of Medicare Part A/B coverage or moving out of the service area for over six months.

What is Fidelis Care's Cancellation Policy?

Fidelis Care's membership cancellation (disenrollment) policy allows voluntary termination by enrolling in another Medicare plan or requesting disenrollment in writing or via Medicare. Membership typically ends on the first day of the month after the request. Involuntary disenrollment can occur for reasons like loss of eligibility, non-payment, or misconduct. Members must continue to use Fidelis Care services until disenrollment is effective.

Do I Need My Fidelis Care Password to Cancel?

To cancel your Fidelis Care subscription, you can contact their customer service by phone at 1-888-FIDELIS (1-888-343-3547), and they can assist you with cancellation. It appears you do not necessarily need your password to cancel over the phone. However, if you want to cancel or manage your subscription online, you will need your password to access the member portal. If you need to reset your password, you can do so here: https://members.fideliscare.org/en-us/sendpassword

Can I Get a Refund from Fidelis Care?

We've actually written a step by step guide on how to get a refund from Fidelis Care. Check it out!

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How To Cancel Your Fidelis Care Subscription (2026)

This article and service are not officially affiliated with Fidelis Care

Bella Khan, Subscription Cancellation Expert

Published January 28, 2026

Last updated on March 31, 2026

6 min read

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The cancellation process for Fidelis Care requires either enrolling in another Medicare plan or formally requesting disenrollment, either in writing or through Medicare. This process is relatively straightforward but involves a few steps and contacts, making it moderately easy but not instant or overly simple.

Estimated Time

On average, it takes 00 20 minutes to cancel a Fidelis Care subscription.

How to Contact Fidelis Care

If you need assistance, here's how you can get in touch with Fidelis Care's support team.

Phone

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

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Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Fidelis Care subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Fidelis Care account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Fidelis Care online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

Fidelis Care May Show Up On Your Statement As:

Fidelis Care Fidelis Care Medicaid Fidelis Care Managed Care Fidelis Care Payment Fidelis Care Charge Fidelis Care Health Charge Fidelis Care Insurance Fidelis Care Medical Fidelis Care Premium FIDELISCARE