Flex is a service that helps renters manage their rent payments more easily. They offer options like splitting your rent into two smaller payments each month, paying move-in costs online, and even building your credit by paying rent in full with Flex. To use their services, there is a $14.99 monthly membership fee which gives you access to a line of credit, plus a small fee on each rent payment made through Flex. If you see a charge from Flex, it's likely for this subscription and the convenience of flexible rent payments.
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The cancellation process is straightforward and can be done directly through the Flex app in a few simple steps with clear prompts. The only minor complexity is ensuring cancellation is done at least 2 days before the end of the month to avoid automatic charges, but overall it is user-friendly.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Flex subscription.
How to Cancel Flex: Step by Step
If you purchased through the Flex app:
- Open the Flex app.
- Go to Settings > Membership > Cancel membership, or directly access the cancel membership button.
- Follow the onscreen prompts to confirm you'd like to cancel your membership.
- Once confirmed, the app will notify you that your membership has been successfully canceled.
- If there's an outstanding balance, it may still be collected.
- To avoid automatic payments, turn off rent autopay or cancel at least 2 days before the end of the month.
- After canceling, you will receive an email notification.
If you purchased through email:
- Email Flex at help@getflex.com.
- In your email, provide your account details and specify that you would like to cancel your membership.
- Wait for a confirmation response from Flex regarding your cancellation.
If you need assistance, here's how you can get in touch with Flex's support team.
Email
The email is not available.
Tips and Tricks for Getting a Flex Refund
- Use a virtual card (e.g., privacy.com) to block payments when Flex makes it difficult to cancel directly.
- Cancel memberships during off-peak times to avoid long wait times and overloaded customer service.
- Send direct private messages to support via official community forums or social media with your full name and service address for personalized help.
- Escalate by publicly posting on forums to prompt faster responses from support staff who want to manage reputation.
- Be persistent and call customer service multiple times as some report needing repeated attempts to finally get cancellation processed.
- Clearly state you want to cancel and do not accept offers to pause or downgrade which can prevent actual cancellation.
- Document every communication and keep screenshots or recordings as evidence in case of future disputes or charges.
- Request email confirmation of cancellation to have proof and prevent unexpected charges.
- Consider timing your cancellation request near the end of the billing cycle to minimize unwanted charges.
- Watch for and dispute unauthorized charges with your bank if Flex continues billing after cancellation attempts.
Why Do People Request Refunds from Flex
- High fees: Membership and processing fees that customers find excessive.
- Late or missed payments: Flex sometimes struggles with timely rent payments.
- Difficulty canceling: Customers report challenges and poor customer service when trying to cancel.
- Refund issues: Complaints about delays or refusal in refunding payments.
- Payment processing problems: Issues with rent portal changes, ACH disabled, or system errors.
- Overpayment charges: Higher first payments than estimated leading to overpayment refunds.
- Membership suspension effects: Losing access temporarily to rent payment service causes dissatisfaction.
- Customer service failures: Negative experiences and lack of helpful support responses.
Flex Refund Script
Script
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Dear Flex, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Flex Refund Policy
Flex's membership cancellation policy requires members to cancel through the Flex app by going to Settings > Membership > Cancel membership and following the prompts. Cancellation must be done at least 2 days before the end of the month to avoid automatic rent payments, and any outstanding balance will still be collected after cancellation. Members receive an email confirmation once the cancellation is successful.
The Easiest Way to Get a Flex Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Flex—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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