The Ultimate Step by Step Guide to Cancelling a Flex Subscription or Membership (getflex.com)
By
Bella K.
|
Published
June 30, 2025
|
Updated
July 18, 2025
Flex is a service that helps renters manage their rent payments more easily. They offer options like splitting your rent into two smaller payments each month, paying move-in costs online, and even building your credit by paying rent in full with Flex. To use their services, there is a $14.99 monthly membership fee which gives you access to a line of credit, plus a small fee on each rent payment made through Flex. If you see a charge from Flex, it's likely for this subscription and the convenience of flexible rent payments.
The cancellation process is straightforward and can be done directly through the Flex app in a few simple steps with clear prompts. The only minor complexity is ensuring cancellation is done at least 2 days before the end of the month to avoid automatic charges, but overall it is user-friendly.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Flex subscription.
How to Cancel Flex: Step by Step
If you purchased through the Flex app:
Open the Flex app.
Go to Settings > Membership > Cancel membership, or directly access the cancel membership button.
Follow the onscreen prompts to confirm you'd like to cancel your membership.
Once confirmed, the app will notify you that your membership has been successfully canceled.
If there's an outstanding balance, it may still be collected.
To avoid automatic payments, turn off rent autopay or cancel at least 2 days before the end of the month.
After canceling, you will receive an email notification.
If you purchased through email:
Email Flex at help@getflex.com.
In your email, provide your account details and specify that you would like to cancel your membership.
Wait for a confirmation response from Flex regarding your cancellation.
How to Contact Flex
If you need assistance, here's how you can get in touch with Flex's support team.
Use a virtual card (e.g., privacy.com) to block payments when Flex makes it difficult to cancel directly.
Cancel memberships during off-peak times to avoid long wait times and overloaded customer service.
Send direct private messages to support via official community forums or social media with your full name and service address for personalized help.
Escalate by publicly posting on forums to prompt faster responses from support staff who want to manage reputation.
Be persistent and call customer service multiple times as some report needing repeated attempts to finally get cancellation processed.
Clearly state you want to cancel and do not accept offers to pause or downgrade which can prevent actual cancellation.
Document every communication and keep screenshots or recordings as evidence in case of future disputes or charges.
Request email confirmation of cancellation to have proof and prevent unexpected charges.
Consider timing your cancellation request near the end of the billing cycle to minimize unwanted charges.
Watch for and dispute unauthorized charges with your bank if Flex continues billing after cancellation attempts.
Why Do People Request Refunds from Flex
High fees: Membership and processing fees that customers find excessive.
Late or missed payments: Flex sometimes struggles with timely rent payments.
Difficulty canceling: Customers report challenges and poor customer service when trying to cancel.
Refund issues: Complaints about delays or refusal in refunding payments.
Payment processing problems: Issues with rent portal changes, ACH disabled, or system errors.
Overpayment charges: Higher first payments than estimated leading to overpayment refunds.
Membership suspension effects: Losing access temporarily to rent payment service causes dissatisfaction.
Customer service failures: Negative experiences and lack of helpful support responses.
Flex Refund Script
Script
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Dear Flex, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Flex Refund Policy
Flex's membership cancellation policy requires members to cancel through the Flex app by going to Settings > Membership > Cancel membership and following the prompts. Cancellation must be done at least 2 days before the end of the month to avoid automatic rent payments, and any outstanding balance will still be collected after cancellation. Members receive an email confirmation once the cancellation is successful.
The Easiest Way to Get a Flex Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Flex—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Flex charges a $14.99 monthly membership fee and a 1% bill payment fee on rent paid via the app, but there are no long-term contracts, lock-ins, or early cancellation fees. You can cancel your membership at any time through the app, but you must cancel at least 2 days before the end of the month to avoid being charged the next month’s fee. Upon cancellation, your credit line is closed, Flex stops submitting your rent, and you must pay rent directly to your property; any outstanding balance will still be collected on the scheduled date.
High fees: Membership and processing fees that customers find excessive.
Late or missed payments: Flex sometimes struggles with timely rent payments.
Difficulty canceling: Customers report challenges and poor customer service when trying to cancel.
Refund issues: Complaints about delays or refusal in refunding payments.
Payment processing problems: Issues with rent portal changes, ACH disabled, or system errors.
Overpayment charges: Higher first payments than estimated leading to overpayment refunds.
Membership suspension effects: Losing access temporarily to rent payment service causes dissatisfaction.
Customer service failures: Negative experiences and lack of helpful support responses.
Access to the Flex app for in-app cancellation steps
Log in credentials (username/email and password) for app or website account
Navigation to Settings > Membership > Cancel membership section of the app
Follow onscreen cancellation prompts to confirm cancellation in the app
Option to email cancellation request to help@getflex.com (must be done at least 5 days before end of month)
Email address associated with account (if canceling by email)
User’s full name (if canceling by email)
Clear statement/request to cancel Flex subscription or membership (if canceling by email)
Awareness of any outstanding balances, which may still be collected after cancellation
Turn off Rent Autopay or cancel at least 2 days before the end of the month to avoid the next payment
Confirmation email will be sent after successful cancellation
Knowledge that future use requires reapplying and approval
Before canceling your Flex membership, know that Flex will stop paying your rent bill, and you will need to pay rent directly to your property going forward. All payments and monthly membership fees of $14.99 will cease after cancellation. Any outstanding balance must still be paid, as Flex will attempt to collect it on the scheduled date. While your membership is canceled, you can still access the Flex app, but to use Flex services again, you must reapply and be approved for membership.
Flex's membership cancellation policy requires members to cancel through the Flex app by going to Settings > Membership > Cancel membership and following the prompts. Cancellation must be done at least 2 days before the end of the month to avoid automatic rent payments, and any outstanding balance will still be collected after cancellation. Members receive an email confirmation once the cancellation is successful.
You do not need your password to cancel your subscription with Flex (getflex.com). You can cancel directly through the Flex app by going to Settings > Membership > Cancel membership and following the on-screen prompts to confirm cancellation. After cancellation, you will receive a confirmation message in the app and an email as well. If you need to reset your password for other reasons, you can do so at https://getflex.com/account/reset-password.
We've actually written a step by step guide on how to get a refund from Flex. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Flex subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Flex account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Flex online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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