The Ultimate Step by Step Guide to Cancelling a Flo Subscription or Membership (flohealth.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Flo is a health app focused on women's health and cycle tracking, offering personalized insights and expert content. They have a Premium subscription that unlocks features like understanding cycle patterns, access to expert videos and articles, symptom checkers, and personalized doctor reports. Users might get billed by Flo for their Premium subscription, which can be monthly or yearly, and it automatically renews unless canceled. Promotional discounts may also be available from time to time.
The cancellation process is straightforward for users who subscribe via the Flo website, requiring a login and a few clicks to cancel. For app store subscriptions, users need to follow app store-specific procedures which might vary slightly but are generally also simple to follow.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Flo subscription.
How to Cancel Flo: Step by Step
If you purchased through Flo website:
Click the cancellation link on the log-in page.
Log in with the email and password used to create the account.
After logging in, tap "Cancel" and then "Cancel plan."
If the subscription was purchased using PayPal:
Log in to your PayPal account.
Tap the gear icon for Profile.
Go to Payments and tap Pre-approved payments.
Select your Flo payment and tap "Cancel."
Follow the instructions to cancel the agreement.
If you purchased through Apple (iOS):
Launch the standard iOS Settings app.
Tap your name.
Tap Subscriptions.
If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.
Tap the subscription that you want to manage.
Tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won't renew.
If you purchased through Google Play (Android):
Open the Google Play Store app on your Android phone or tablet.
At the top right, tap the profile icon.
Tap Payments & subscriptions - Subscriptions.
Select the subscription you want to cancel.
Tap Cancel subscription.
Follow the instructions.
How to Contact Flo
If you need assistance, here's how you can get in touch with Flo's support team.
Cancel immediately after subscribing to avoid forgetting and being charged for renewal.
Use the Flo app on your phone to unsubscribe if website cancellation fails.
Email Flo customer service directly if app/web cancellation does not work.
Call Flo’s customer support and insist on cancellation, noting some reps may be dismissive; call during regular weekday hours for better support.
Cancel through the platform you subscribed on (Roku, Apple, etc.) because subscriptions purchased there must be cancelled there.
Double-check your cancellation by logging back in or confirming no future charges will occur.
If all else fails, block or cancel the credit card associated with the subscription to stop payment continuation.
Use careful language emphasizing your desire to cancel immediately and do not accept retention offers or reduced-rate monthly plans.
Consider timing your cancellation during business hours Monday to Friday to increase the chances of speaking with cooperative representatives.
Some users warn Flo’s communication can be dismissive or obstructive, so remain persistent and document communications when possible.
Why Do People Request Refunds from Flo
High subscription cost and feeling the app is money hungry.
Essential health information put behind a paywall, including important articles like "Am I pregnant?".
Unexpected charges sometimes immediately after opening the app, despite expectation of free trial.
Difficulty canceling subscriptions with unclear or hidden cancel options.
Poor customer support that is unresponsive to cancellation or refund requests.
Concerns over data privacy including accusations of user data being stolen and sold.
App accuracy issues, particularly for those with irregular cycles.
Content issues such as triggering quizzes or censorship of sensitive topics (e.g., abortion discussions).
Political controversies or misinformation leading to user dissatisfaction.
Continuing prompts to subscribe to access chats or symptom analysis which frustrate users.
Charges despite quick cancellations during supposed free trial period.
Overall dissatisfaction with value for money and hidden or unexpected billing practices.
Flo Refund Script
Script
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Dear Flo, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Flo Refund Policy
Flo's subscription cancellation policy requires users to cancel their subscription at least 24 hours before the end of the free trial or subscription period to avoid being charged for the next period. Cancellation methods vary by platform: on iOS, users cancel via the iOS Settings under Subscriptions; on Android, via Google Play Store subscriptions; and web subscription users cancel by logging into their account on the Flo website or through PayPal if that was the payment method. If the user does not see the cancel option, the subscription is already canceled and will not renew.
The Easiest Way to Get a Flo Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Flo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Flo Premium subscriptions can be canceled at any time, either directly on their website or through the app stores if subscribed via mobile apps. However, you must cancel at least 24 hours before the end of the subscription or trial period to avoid being charged for the next billing cycle. There are no contracts, lock-ins, or early cancellation fees, but if you received an FSA or HSA reimbursement for the subscription, you are responsible for returning those funds upon cancellation. Automatic renewal is standard unless you turn it off in your account settings.
High subscription cost and feeling the app is money hungry.
Essential health information put behind a paywall, including important articles like "Am I pregnant?".
Unexpected charges sometimes immediately after opening the app, despite expectation of free trial.
Difficulty canceling subscriptions with unclear or hidden cancel options.
Poor customer support that is unresponsive to cancellation or refund requests.
Concerns over data privacy including accusations of user data being stolen and sold.
App accuracy issues, particularly for those with irregular cycles.
Content issues such as triggering quizzes or censorship of sensitive topics (e.g., abortion discussions).
Political controversies or misinformation leading to user dissatisfaction.
Continuing prompts to subscribe to access chats or symptom analysis which frustrate users.
Charges despite quick cancellations during supposed free trial period.
Overall dissatisfaction with value for money and hidden or unexpected billing practices.
Email address and password used to create the Flo account (for web cancellation).
Access to the payment method (e.g., PayPal account, Apple ID, Google account) used for the subscription.
Device/platform where the subscription was purchased (iOS, Android, or web).
Ability to log in to the relevant service or payment provider (Flo web, PayPal, Apple ID/iTunes, Google Play Store).
The subscription or service name as it appears in your list of subscriptions.
Knowledge of timing—you must cancel at least 24 hours before the end of the current or trial period to avoid automatic renewal.
Reason for cancellation (sometimes requested during the process, though not always mandatory).
Access to the email inbox associated with your Flo account in case of confirmation or follow-up emails.
Ability to follow platform-specific instructions (cancel via Settings on iOS, Google Play Store on Android, or Flo website for web users).
Before cancelling your Flo Premium subscription, know that you will lose access to several valuable features. These include insights into your cycle patterns, expert content such as over 100 articles, videos, and audio, as well as quizzes and partner access. You will also lose unlimited access to the Flo Health Assistant for personalized chats, the Symptom Checker for some conditions (not available in the UK or EU), and personalized doctor’s reports on iOS. Additionally, your Premium subscription supports the continued development of Flo and keeping free features available for all users, so cancelling will impact this support as well. If your subscription was reimbursed by an FSA or HSA, make sure to follow refund instructions and return any funds to your provider.
Flo's subscription cancellation policy requires users to cancel their subscription at least 24 hours before the end of the free trial or subscription period to avoid being charged for the next period. Cancellation methods vary by platform: on iOS, users cancel via the iOS Settings under Subscriptions; on Android, via Google Play Store subscriptions; and web subscription users cancel by logging into their account on the Flo website or through PayPal if that was the payment method. If the user does not see the cancel option, the subscription is already canceled and will not renew.
To cancel your Flo (flohealth.com) subscription, you do need to log in with your password. The cancellation process requires you to use the same email and password you used when creating your account to access the cancellation option on the website. If you don't remember your password, you can reset it at this link: https://flohealth.com/password-reset. This ensures your account is secure during the cancellation process.
We've actually written a step by step guide on how to get a refund from Flo. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Flo subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Flo account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Flo online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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