Dial the customer service number provided on the FPB Internet website.
2 - Request to cancel your subscription by providing your account details.
3 - Follow any further instructions provided by the customer service representative.
4 - Use the FPB Website:
Go to the official FPB Internet website (fpb.cc).
5 - Log in to your account using your credentials.
6 - Navigate to the subscription management section.
7 - Select the subscription you wish to cancel.
8 - Follow the prompts to complete the cancellation process.
FPB Internet, operated by Frankfort Plant Board, offers a variety of high-speed internet plans for both homes and businesses, with speeds ranging from 25 Mbps to 250 Mbps. They have different subscription options like Elite, Ultra, Premium, and Standard, priced between $44 and $80 per month, and discounts if you bundle internet with their cable or phone services. They also offer Whole-Home WiFi for $8 per month and a wireless modem/router for an additional $5 monthly fee. If you see a bill from FPB Internet, it’s likely for one of these internet plans or the extra equipment rental, and they provide customer support to help with any issues or questions.
The cancellation process requires notifying the Frankfort Plant Board at least 24 business hours in advance, returning all issued equipment, and settling any bills for unreturned or damaged equipment. The instructions are clear and accessible, making it relatively easy but not instantaneous, hence moderately easy for consumers to cancel their subscription.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a FPB Internet subscription.
How to Contact FPB Internet
If you need assistance, here's how you can get in touch with FPB Internet's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a FPB Internet Refund
Claim a special circumstance: Tell them you have a vacation home and are never there to quickly get through cancellations.
Call early in the billing cycle: This increases your chances of avoiding extra charges or penalties.
Be firm but polite: Use clear, direct language like "I want to cancel effective immediately."
Ask to speak to a supervisor if needed: Escalate calmly if the first representative resists your cancellation.
Document every interaction: Take notes of names, dates, times, and confirmation numbers.
Use online chat or email cancellations if possible: They sometimes avoid phone hold times and create written records.
Mention competitor offers: Indicate you are switching to a better deal as a reason for cancellation.
Avoid admitting dissatisfaction upfront: Keep the reason simple to avoid retention tactics.
Be aware of cancellation windows: Timing cancellations right before renewal dates can save money.
Turn off auto-pay before cancelling: Prevent unexpected withdrawals after cancellation.
Why Do People Request Refunds from FPB Internet
Poor or inconsistent internet connection causing frustration and inconvenience.
Service outages or interruptions affecting daily internet usage.
High or unexpected billing charges leading to dissatisfaction with cost.
Lack of customer support responsiveness or difficulty contacting support for issues.
Slow internet speeds not meeting customer expectations or advertised speeds.
Technical issues that are not resolved promptly.
Better offers or promotions from competing internet service providers.
Moving out of the service area necessitating cancellation of service.
Equipment issues such as rental fees or equipment malfunctions.
Concerns about scams or fraudulent calls pretending to be from FPB.
FPB Internet Refund Script
Script
Copy
Dear FPB Internet, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About FPB Internet
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FPB Internet Refund Policy
FPB Internet requires members to notify the Frankfort Plant Board at least 24 business hours in advance to disconnect any service. Customers must return all issued FPB equipment before disconnection, and they will be billed for any unreturned, damaged, lost, or stolen equipment. Failure to provide timely notification makes the customer liable for services used until proper cancellation.
Get help with your refund
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The Easiest Way to Get a FPB Internet Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from FPB Internet—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
FPB Internet does not require a contract for their internet service, so there are no lock-ins or early cancellation fees. Users can typically cancel their subscription at any time without facing gimmicks or penalties. The main fees you might encounter are a possible one-time installation fee, but monthly service can be stopped freely.
Poor or inconsistent internet connection causing frustration and inconvenience.
Service outages or interruptions affecting daily internet usage.
High or unexpected billing charges leading to dissatisfaction with cost.
Lack of customer support responsiveness or difficulty contacting support for issues.
Slow internet speeds not meeting customer expectations or advertised speeds.
Technical issues that are not resolved promptly.
Better offers or promotions from competing internet service providers.
Moving out of the service area necessitating cancellation of service.
Equipment issues such as rental fees or equipment malfunctions.
Concerns about scams or fraudulent calls pretending to be from FPB.
FPB Account Number
Name (First and Last)
Service Address (where the Internet service is provided)
Email Address
Phone Number
Requested Date of Disconnection (at least 24 business hours' notice required)
Written or Telephone Notice of Cancellation (email not valid for cancellation)
Return all FPB-issued Equipment (modems, routers, etc., in satisfactory condition)
Valid Photo Identification (such as Driver’s License Number, as may appear on original application)
Settle Outstanding Balances (including any early termination fees if applicable)
Before cancelling your FPB Internet service, you should notify Frankfort Plant Board at least 24 business hours in advance and ensure that all FPB equipment issued to you is returned to avoid charges for unreturned, damaged, or lost equipment. Upon cancellation, you will lose access to the internet service and all related features provided by FPB, including the high-speed internet connection. If the service was disconnected due to non-payment, there will be a reconnection fee ($47 or $70) plus any outstanding balance before service can be restored. Additionally, if electric services tied to your account are off for more than 120 days, an inspection of electric facilities is required before reconnection.
FPB Internet requires members to notify the Frankfort Plant Board at least 24 business hours in advance to disconnect any service. Customers must return all issued FPB equipment before disconnection, and they will be billed for any unreturned, damaged, lost, or stolen equipment. Failure to provide timely notification makes the customer liable for services used until proper cancellation.
To cancel your subscription with FPB Internet (fpb.cc), it appears you need to manage your account through their customer portal. Typically, this process requires you to log in, which means you will need your password. If you don't remember your password, you can reset it at the FPB portal's password reset page here: https://my.fpb.cc/Account/ForgotPassword. It's a good idea to have your password handy or reset it before attempting to cancel service to ensure a smooth experience.
We've actually written a step by step guide on how to get a refund from FPB Internet. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your FPB Internet subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your FPB Internet account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel FPB Internet online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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