FPB Internet, operated by Frankfort Plant Board, offers a variety of high-speed internet plans for both homes and businesses, with speeds ranging from 25 Mbps to 250 Mbps. They have different subscription options like Elite, Ultra, Premium, and Standard, priced between $44 and $80 per month, and discounts if you bundle internet with their cable or phone services. They also offer Whole-Home WiFi for $8 per month and a wireless modem/router for an additional $5 monthly fee. If you see a bill from FPB Internet, it’s likely for one of these internet plans or the extra equipment rental, and they provide customer support to help with any issues or questions.
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The cancellation process requires notifying the Frankfort Plant Board at least 24 business hours in advance, returning all issued equipment, and settling any bills for unreturned or damaged equipment. The instructions are clear and accessible, making it relatively easy but not instantaneous, hence moderately easy for consumers to cancel their subscription.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a FPB Internet subscription.
How to Cancel FPB Internet: Step by Step
If you purchased through FPB Internet:
- Call FPB Customer Service:
- Dial the customer service number provided on the FPB Internet website.
- Request to cancel your subscription by providing your account details.
- Follow any further instructions provided by the customer service representative.
- Use the FPB Website:
- Go to the official FPB Internet website (fpb.cc).
- Log in to your account using your credentials.
- Navigate to the subscription management section.
- Select the subscription you wish to cancel.
- Follow the prompts to complete the cancellation process.
If you need assistance, here's how you can get in touch with FPB Internet's support team.
Tips and Tricks for Getting a FPB Internet Refund
- Claim a special circumstance: Tell them you have a vacation home and are never there to quickly get through cancellations.
- Call early in the billing cycle: This increases your chances of avoiding extra charges or penalties.
- Be firm but polite: Use clear, direct language like "I want to cancel effective immediately."
- Ask to speak to a supervisor if needed: Escalate calmly if the first representative resists your cancellation.
- Document every interaction: Take notes of names, dates, times, and confirmation numbers.
- Use online chat or email cancellations if possible: They sometimes avoid phone hold times and create written records.
- Mention competitor offers: Indicate you are switching to a better deal as a reason for cancellation.
- Avoid admitting dissatisfaction upfront: Keep the reason simple to avoid retention tactics.
- Be aware of cancellation windows: Timing cancellations right before renewal dates can save money.
- Turn off auto-pay before cancelling: Prevent unexpected withdrawals after cancellation.
Why Do People Request Refunds from FPB Internet
- Poor or inconsistent internet connection causing frustration and inconvenience.
- Service outages or interruptions affecting daily internet usage.
- High or unexpected billing charges leading to dissatisfaction with cost.
- Lack of customer support responsiveness or difficulty contacting support for issues.
- Slow internet speeds not meeting customer expectations or advertised speeds.
- Technical issues that are not resolved promptly.
- Better offers or promotions from competing internet service providers.
- Moving out of the service area necessitating cancellation of service.
- Equipment issues such as rental fees or equipment malfunctions.
- Concerns about scams or fraudulent calls pretending to be from FPB.
FPB Internet Refund Script
Script
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Dear FPB Internet, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
FPB Internet Refund Policy
FPB Internet requires members to notify the Frankfort Plant Board at least 24 business hours in advance to disconnect any service. Customers must return all issued FPB equipment before disconnection, and they will be billed for any unreturned, damaged, lost, or stolen equipment. Failure to provide timely notification makes the customer liable for services used until proper cancellation.
The Easiest Way to Get a FPB Internet Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from FPB Internet—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
FPB INTERNET FPB CR CARD FPB INTERNET CHARGE FPB.BILL FPB.CC FRANKFORT PLANT BOARD FPB SERVICE FEE FPB BROADBAND FPB TELECOM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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