Can I Cancel GoJek at Any Time?

Be cautious, as GoJek may implement strategies like a minimum commitment period or early cancellation fees that could hinder immediate cancellation of your subscription. Always review the terms and conditions carefully for any hidden clauses that could delay your ability to cancel or incur additional costs. Additionally, promotional offers might entice you to stay longer, so ensure you understand the implications before signing up.

Why Do People Cancel GoJek?

Service quality decline over timeHigh subscription cost compared to alternativesLack of desired features in the appPoor customer support experiencesFrequent app glitches or crashesChanges in personal circumstances, such as budget cutsLimited availability of services in their areaIntroduction of new fees or chargesDifficulty in navigating the appBetter options available from competitors

What Information Do I Need to Cancel GoJek?

Account Information: Your registered email address or phone number.Subscription Type: The specific service or membership you wish to cancel.Account Credentials: Your password or login credentials for verification.Billing Cycle: Information on the billing frequency (monthly, yearly, etc.).Payment Method: Details about your payment method (credit card, e-wallet, etc.).Cancellation Policy: Knowledge of the cancellation policy for the service.Reason for Cancellation: A possible selection of reasons for your cancellation.Confirmation: A request for cancellation confirmation via email or notification.Contact Details: Customer support contact information for follow-up.

What Should I Know Before Cancelling GoJek?

Before cancelling your GoJek subscription, be aware that you will lose access to premium features such as discounted rides, priority services, and exclusive promotions. Additionally, any unused credits or loyalty points may be forfeited, so it's a good idea to check your balance. Consider whether you might miss out on ongoing offers or benefits that come with your membership. Lastly, review the cancellation policy to ensure you understand any potential fees or requirements.

What is GoJek's Cancellation Policy?

GoJek allows members to cancel their subscription at any time through the app or website. Upon cancellation, users will not be charged for the next billing cycle, but any fees incurred before cancellation are non-refundable. It's advisable to review specific terms related to promotional offers or trial periods for any additional conditions.

Do I Need My GoJek Password to Cancel?

To cancel your GoJek subscription, you will need your password to access your account settings. If you've forgotten your password, you can reset it using this link: [Reset Password](https://www.gojek.com/reset-password). Unfortunately, there's no option for phone or chat support that allows you to bypass the password requirement, so make sure you have access to your account to proceed.

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How To Cancel Your GoJek Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published December 2, 2025

Last updated on December 2, 2025

5 min read

Difficulty

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Cancelling a GoJek subscription involves navigating through the app or website, which can be somewhat straightforward but may include multiple steps. Users might encounter confusion if they are not familiar with the interface or encounter issues with confirmation messages.

Estimated Time

On average, it takes 00 20 minutes to cancel a GoJek subscription.

How to Contact GoJek

If you need assistance, here's how you can get in touch with GoJek's support team.

Phone

The phone is not available.

The email is not available.

Site

The site is not available.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your GoJek subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your GoJek account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel GoJek online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.