GoodCar offers a subscription service that lets you search various public records like background checks, arrest warrants, property ownership, and more. After a free trial, they bill you monthly in advance using the card you provide. If you subscribe, you get ongoing access to these search services, but you can cancel anytime by contacting them. Sometimes, there are extra fees for detailed reports like bankruptcy or eviction records.
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The cancellation process requires either filling out a contact form or calling a phone number, which is straightforward but not instantaneous or fully automated online. This makes it somewhat easy but not the easiest possible process since there's no direct one-click cancellation available.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a GoodCar subscription.
How to Cancel GoodCar: Step by Step
If you purchased through GoodCar:
- Visit the GoodCar website at goodcar.com.
- Log into your account using your username and password.
- Navigate to the "My Account" section.
- Click on "Disable" to cancel your subscription.
- If you prefer to cancel via phone, call (800) 764-0104 and follow the prompts to speak with a representative.
- Alternatively, you can use the contact form on their website to request cancellation.
If you need assistance, here's how you can get in touch with GoodCar's support team.
Email
The email is not available.
Tips and Tricks for Getting a GoodCar Refund
- Always insist clearly and firmly that you want to cancel immediately, avoiding giving reasons like cost or usage.
- Use direct language such as "I do not wish to continue this service," which is harder to argue against.
- Call during business hours early in the week to avoid call center overload and increase chances of your call being handled effectively.
- If first contact fails, escalate to a manager or supervisor and remain polite but persistent.
- Keep records of your communication like dates, times, and names, which can be useful if you need to dispute charges later.
- Some users recommend disputing charges with your bank if the company continues billing after cancellation attempts.
- Check for any "cancel subscription" button in your account online, but be prepared for it to be obscure or not work properly.
- Avoid mentioning reasons that indicate value to lose less money (e.g., don't say you don't drive enough); instead, simply say you don't use the service and want to cancel.
Why Do People Request Refunds from GoodCar
- Unclear trial to subscription transition: Users sign up for a 7-day free trial but are unaware it auto-enrolls into a monthly $24.95 subscription if not canceled in time.
- Difficulty canceling subscriptions: Customers report challenges canceling, including unresponsive support, no clear cancellation button on the website, and reliance on phone or email support.
- Unexpected charges: Many users complain about unexpected charges after the trial, some without realizing they signed up for a subscription or forgetting to cancel.
- Described as a bait-and-switch or scam: Some customers feel the service is a bait subscription scam due to lack of clear communication and no refunds.
- Poor customer service response: Customers mention delays or no response from support when trying to cancel or request refunds.
- Automatic renewal without clear consent: Charges continue due to auto-renewal despite attempts to cancel, occasionally without explicit consent.
- Refund delays or issues: Some report that refund processing depends on their banks, causing delays or confusion.
- Subscription needed only briefly: Customers who only need a single use find the monthly subscription too costly.
GoodCar Refund Script
Script
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Dear GoodCar, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
GoodCar Refund Policy
GoodCar allows you to cancel your membership or subscription at any time by using their contact form or calling (800) 764-0104. Fees are billed monthly in advance, and there are no refunds for the unused portion of the monthly subscription, but you retain full access until the end of your subscription period.
The Easiest Way to Get a GoodCar Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from GoodCar—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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