Green Mountain Energy offers electricity plans that focus on renewable energy, including 100% solar plans. They provide easy ways for customers to manage and pay their bills online, including options for electronic billing (Tree Free billing) and automatic payments. Customers get detailed bills showing their energy usage and environmental impact. If you're seeing a bill from them, it's because you subscribed to one of their green electricity plans for your home or business, and they handle your energy supply and billing.
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Cancelling a subscription or service with Green Mountain Energy requires calling their customer service during specific hours, which is straightforward but requires waiting on the phone and navigating customer service. There is no online self-service cancellation option, which adds some difficulty but is not overly hard for consumers familiar with phone support.
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How to Cancel Green Mountain Energy: Step by Step
If you purchased through Green Mountain Energy:
- Call Customer Service: Dial 800-286-5856.
- Speak to a Representative: Ask to connect with a customer service representative.
- Provide Account Details: Share your account number and personal information as requested.
- Request Cancellation: Clearly ask to cancel your subscription or membership.
- Confirmation: Ensure to request confirmation of cancellation, which will be sent via email or letter.
Tips & Tricks for Canceling Green Mountain Energy
- Call Con Edison (ConEd) directly with the number on your Green Mountain Energy bill to request cancellation; ConEd can remove you from Green Mountain and revert you back to their supply service.
- Inform ConEd you want to get off your ESCO (Green Mountain Energy) and they will handle the unenrollment process, which can take about 1-2 months.
- After calling ConEd, send an email to Green Mountain Energy at nycustomercare@greenmountain.com with a notice of cancellation, including your account number and any relevant details; some users include a signed and dated cancellation form.
- Keep any confirmation codes or documentation you receive from either ConEd or Green Mountain Energy as proof of cancellation.
- Avoid signing contracts or agreements with Green Mountain Energy in person (e.g., on the street), as this can lead to hidden fees or difficulties cancelling.
- Cancel before the plan start date if possible, because once the plan starts, cancellation fees can range from $150 to $295.
- If solicited again by Green Mountain Energy representatives, respond with "already use you!" to avoid further contact attempts.
- Do not rely solely on calling Green Mountain Energy for cancellation, as some users report better success cancelling through ConEd.
- Be aware that the cancellation process may take some time, so monitor your account and bills closely to ensure the cancellation is completed and that no unexpected charges appear.
- If problems arise, escalate by contacting ConEd's customer service supervisors, or referencing New York State regulations that allow rescinding a service agreement within three days of signing without penalty.
Green Mountain Energy Customer Service Info
If you need assistance, here's how you can get in touch with Green Mountain Energy's support team.
Cancel Green Mountain Energy Script
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Hello Green Mountain Energy Team,
I hope this message finds you well. I am writing to formally request the cancellation of my energy subscription with Green Mountain Energy. Due to recent changes in my financial situation, I need to adjust my monthly expenses and unfortunately, I can no longer continue with my current plan.
I appreciate the service I have received, and I would like to ensure that my account is closed effectively at your earliest convenience. Please confirm the cancellation and let me know if there are any final steps needed from my side.
Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
Green Mountain Energy allows customers to rescind their agreement without penalty within three federal business days after enrollment authorization and receipt of contract documents. After this period, cancellation is not guaranteed without penalty and early termination fees may apply if switching providers. No cancellation fee applies if you move, but other fees related to payments and disconnection notices may apply.
To cancel your subscription with Green Mountain Energy, you generally need to have access to your online account, which requires your password. If you prefer, you can also call their customer service at 1-888-835-4672 to cancel without necessarily logging in. If you need to reset your password to access your account, you can do so at this URL: https://myaccount.greenmountainenergy.com/resetpassword. This way, you can either cancel online or by phone with your account details.
- High cancellation fees that customers find unreasonable or unexpected.
- Late fees and extra discontinuation fees that customers feel are excessive or unfair.
- Confusing and deceptive billing practices with unclear explanations and rising deferred balances.
- Poor customer service experiences including unhelpful support and conflicting information.
- Rate increases on fixed-rate plans without proper notice or transparency.
- Higher-than-advertised energy rates compared to competitors.
- Electricity service interruptions due to billing or payment issues despite autopay enrollment.
- Expensive solar panel loans leading to high long-term costs and dissatisfaction.
- Charges for account opening and closing fees adding unexpected costs.
- Renewable energy subscription higher cost compared to traditional energy sources.
- Unauthorized enrollments reported in external sources, leading to customer frustration.
Green Mountain Energy may seem to have tricky timing around cancellation, as their cancellation fee applies until 14 days before your first meter read after contract expiration, preventing fee-free early cancellation before that notice period. While you can typically cancel at any time, cancelling before receiving two renewal notices or during the variable price portion means no early termination fee, but you might forfeit some rewards and must pay any unpaid balances. So, the main landmine is that you are financially locked in until close to contract end, and early cancellation might come with unexpected costs depending on timing.
Before cancelling your Green Mountain Energy subscription, know that you may lose access to renewable energy benefits that support cleaner energy sources. There could be a cancellation fee associated with terminating your membership early. Also, cancelling may affect your billing cycle and any ongoing promotions or discounts you were receiving. It's important to review your contract terms and contact customer service for specific details related to your subscription.
- Account number associated with your Green Mountain Energy subscription
- Full customer name and contact details as registered with Green Mountain Energy
- Contact Green Mountain Energy customer service by phone (800-286-5856 or 1-800-636-5690), email, or mail for cancellation procedures
- Be prepared to provide written notice or 30 days advance notice of cancellation, depending on your contract
- Understand if you are still within the rescission period (typically 3 days after contract signing) for immediate cancellation without penalty
- Awareness of Early Termination Fees if canceling before contract term ends (may be $100 or as specified in your agreement)
- Request cancellation of recurring payments where applicable
- Collect a confirmation letter or email as proof of cancellation
- Final bill responsibility—you are liable for all charges until the switch from Green Mountain Energy is complete
- Mailing address and email if required for written notice: P.O. Box 1105, New York, NY 10159-1105 or NYCustomerCare@greenmountain.com
We've actually written a step by step guide on how to get a refund from Green Mountain Energy. Check it out!
The Easiest Way to Cancel Green Mountain Energy
If you’re frustrated trying to cancel your subscription, membership, or bill from Green Mountain Energy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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