Heroku helps you build, run, and scale apps using lightweight containers called dynos. They offer managed databases, data services, and many add-ons to extend app features. You pay based on usage, with no lock-in or termination fees, and billing is monthly, usually prorated by the second except for a flat fee on some plans like Eco dynos. So if you see a bill from Heroku, it means you're paying for the computing power, databases, or add-ons your apps used that month.
Difficulty
12345678910
Easy Medium Very Hard
The process to cancel a Heroku subscription requires a few steps including deleting or transferring all apps, removing the credit card, and then closing the account through the user settings. It is straightforward but requires some account management knowledge and effort, so it is not immediate or extremely simple, but also not overly complicated.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Heroku subscription.
How to Cancel Heroku: Step by Step
If you purchased through heroku.com:
- Log in to your Heroku account at heroku.com.
- Ensure all applications and services that incurred billing are deleted or removed to stop further usage charges.
- Go to your Dashboard and review the apps or add-ons.
- For each app, navigate to the Resources tab and turn off or remove any paid dynos and add-ons.
- Visit the Billing Page to use the Remove Credit Card feature to expedite final payment.
- Make sure there are no unpaid invoices; if any invoices have declined, you need to resolve them before proceeding.
- Download any invoices you might need, as you will not be able to access them after account closure.
- Select your Avatar in the upper-right corner of the screen.
- Choose Account Settings from the dropdown menu.
- Scroll to the bottom of the Account Settings page and select Close this account....
- Confirm your selection and understand that this action is irreversible.
If you need assistance, here's how you can get in touch with Heroku's support team.
Email
The email is not available.
Tips and Tricks for Getting a Heroku Refund
- Delete all apps, add-ons, and paid dynos first before trying to close the account; Heroku charges based on active apps and add-ons.
- Cancel through the app settings rather than relying on support responses, as deleting apps stops further billing.
- Go to Account Settings and select "Close this account" only after all billable services are removed.
- Timing your cancellation at the end of a billing period helps avoid unexpected charges; Heroku generally doesn't refund mid-cycle.
- Don't rely on Heroku support for cancellation issues—many users report receiving automated, unhelpful responses from support bots.
- Create a clear audit trail by documenting your cancellation requests and removal of resources in case of billing disputes.
- Immediately delete any resource accruing charges like apps, add-ons, or data services, as these are the trigger for billing.
- Escalation usually does not help once the account is frozen or blocked; avoid having your account blocked to keep cancellation straightforward.
- Using firm and clear language in your communication or cancellation requests focuses on the facts: removal of services equals termination of billing.
- If having issues logging in, deleting apps and closing the account must be done before loss of access, as contacting support afterwards may be impossible.
Why Do People Request Refunds from Heroku
- Unintentional ongoing charges such as subscription to Eco Dynos not being unsubscribed properly leading to unexpected $5 monthly fees.
- Billing errors where users are charged for services or plans they are no longer using or subscribed to.
- Difficulty in cancelling subscriptions due to unclear or hidden cancellation options in the dashboard.
- Cost concerns with users finding the pricing growing faster than expected or not matching their budgets.
- Removal of free product plans forcing users to pay for services they previously used for free.
- Unwanted automatic billing without clear alerts or easy ways to stop recurring charges.
- Lack of clear communication from support or the platform about the subscription and billing changes.
- Users canceling projects or apps and expecting associated charges to stop immediately but residual charges persist due to add-ons or resources not being removed.
Heroku Refund Script
Script
Copy
Dear Heroku, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Heroku Refund Policy
Heroku’s cancellation policy for personal accounts states that you cannot close your account mid-billing period if any paid usage has accrued. You must transfer or delete your applications to stop usage, then remove your credit card to expedite final payment; the account cannot be closed until all past invoices are paid. Closing the account is irreversible and you should download any invoices before closing as access will be lost.
The Easiest Way to Get a Heroku Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Heroku—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
WWW.HEROKUCHARGE.COM HEROKU NOV-12345678 CA
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
