The Ultimate Step by Step Guide to Cancelling a Hiatus Subscription or Membership (hiatusapp.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Hiatus is a handy app that helps you keep track of all your subscriptions and bills in one place. It shows you upcoming payments so you don’t get surprised and helps you cancel subscriptions you no longer need. The app also helps you save money by finding better rates and negotiating bills for you. Basically, it’s like having a personal assistant for managing your recurring expenses and keeping your budget in check.
Canceling a subscription via Hiatus involves a few simple taps within the app to locate and manage the subscription directly. While the process is straightforward, some subscriptions may require additional steps such as visiting the vendor's site or contacting the vendor, which lowers the difficulty slightly but does not make it hard overall.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Hiatus subscription.
How to Cancel Hiatus: Step by Step
If you purchased through the Hiatus app:
Open the Hiatus Dashboard.
Locate the subscription you want to cancel in the “Upcoming Bills” section.
Tap on the subscription and then “Manage Subscription”.
Click on “Cancel Subscription”.
A new screen with the subscription’s details will appear.
Provide the necessary information for the subscription.
Cancellation will be processed by the Hiatus team as quickly as possible.
If the subscription can’t be deleted from the app, follow instructions to the vendor’s website or contact their support for personal cancellation.
Allow 2-5 business days for the cancellation request to be processed.
How to Contact Hiatus
If you need assistance, here's how you can get in touch with Hiatus's support team.
Document every interaction with customer support including date, time, and names.
Request cancellation repeatedly via multiple channels: app, email, and social media.
Use strong language
Check billing cycle timing and request cancellation right before the next billing date to avoid extra charges.
Escalate to payment provider including bank or credit card company if charges continue after cancellation attempt.
Block future charges via your bank as a last resort but avoid chargebacks that may cause account issues.
Disable app permissions to prevent further charges if possible.
Cancel subscriptions directly from the app store or payment provider rather than relying solely on the Hiatus app interface.
Be persistent and patient as some users report delays or unresponsiveness.
Double check your subscription list to ensure there are no hidden or secondary charges related to Hiatus.
Why Do People Request Refunds from Hiatus
Financial constraints and the need to save money quickly.
Multiple overlapping subscriptions, leading to some being unnecessary or redundant.
Desire to consolidate services by canceling less preferred subscriptions (e.g., choosing between Hulu and Netflix).
Constant price increases in subscription services making them less affordable.
Lack of perceived value or dissatisfaction with the content provided relative to the price.
Changing personal preferences or needs over time.
Easy cancellation process enabled by the Hiatus app, encouraging proactive subscription management.
Wanting to reduce unnecessary expenses as part of budget management.
Unawareness of all active subscriptions until reported by Hiatus, leading to cancellation of forgotten or little-used services.
Hiatus Refund Script
Script
Copy
Dear Hiatus, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Hiatus Refund Policy
Hiatus allows users to cancel subscriptions easily through the app by selecting the subscription in the "Upcoming Bills" section, managing it, and choosing "Cancel Subscription." The cancellation request is processed by the Hiatus team within 2-5 business days to stop further billing from the vendor. If a subscription cannot be canceled directly via the app, users may be directed to the vendor's site or given instructions for personal cancellation with Hiatus's support.
The Easiest Way to Get a Hiatus Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Hiatus—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Hiatus allows you to cancel your subscription at any time via their app or support email, but you must cancel before the renewal date to avoid being charged for the next billing cycle. Some subscriptions may require you to cancel directly with the vendor, and Hiatus provides instructions and assistance for those cases. There are no long-term contracts or lock-in periods mentioned, but subscription fees are generally non-refundable and payment authorizations must be revoked with a 3 business day notice, which could delay cancellation effects. Be aware that some billing processes like ACH debits may have additional fees or require notice.
Financial constraints and the need to save money quickly.
Multiple overlapping subscriptions, leading to some being unnecessary or redundant.
Desire to consolidate services by canceling less preferred subscriptions (e.g., choosing between Hulu and Netflix).
Constant price increases in subscription services making them less affordable.
Lack of perceived value or dissatisfaction with the content provided relative to the price.
Changing personal preferences or needs over time.
Easy cancellation process enabled by the Hiatus app, encouraging proactive subscription management.
Wanting to reduce unnecessary expenses as part of budget management.
Unawareness of all active subscriptions until reported by Hiatus, leading to cancellation of forgotten or little-used services.
Hiatus account login details (if canceling via web or Android app)
Apple ID login details (if canceling via iOS app through Apple subscription management)
Access to the Hiatus Dashboard to locate the subscription, membership, or bill you want to cancel
Name of the subscription, membership, or bill you want to cancel (as listed in the "Upcoming Bills" or "Subscriptions" section)
Account/profile removal confirmation (typically requires confirming the cancellation action, e.g., choosing "Yes" to permanently remove)
Any information prompted by Hiatus or the third-party vendor (if redirected to a provider's website, users may need to supply additional account or personal information as requested for that service)
Email address (if support follow-up or email confirmation is required)
Before canceling your Hiatus subscription, note that you will lose access to the subscription management feature that allows you to track and easily cancel other subscriptions from a single dashboard. If you use the bill negotiation or bill cancellation services, canceling may mean you will no longer benefit from ongoing discounts or automated bill cancellations/refunds managed by Hiatus. Keep in mind that canceling your Premium account will stop Hiatus from contacting bill providers on your behalf, and any discounts or services previously managed may no longer apply to future bills. Also, subscription fees are typically non-refundable, and changes to your account may affect service quality or features you currently enjoy.
Hiatus allows users to cancel subscriptions easily through the app by selecting the subscription in the "Upcoming Bills" section, managing it, and choosing "Cancel Subscription." The cancellation request is processed by the Hiatus team within 2-5 business days to stop further billing from the vendor. If a subscription cannot be canceled directly via the app, users may be directed to the vendor's site or given instructions for personal cancellation with Hiatus's support.
To cancel a subscription on Hiatus, you manage it directly from the Hiatus Dashboard by selecting the subscription and choosing to cancel it. You do not specifically need your password for cancellation through Hiatus, as the app handles cancellation requests with the vendor on your behalf. However, if a subscription cannot be canceled directly through the app, you might be directed to the vendor's website where you may need to authenticate yourself, including using a password. If you need to reset your Hiatus password for any reason, you can do so here: https://hiatusapp.com/reset-password.
We've actually written a step by step guide on how to get a refund from Hiatus. Check it out!
The cancellation process typically takes about 2 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Hiatus subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Hiatus account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Hiatus online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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