Hightail is a file-sharing and collaboration platform that helps you easily send large files and work on creative projects with others. They offer different subscription plans, so you can choose one that fits your needs depending on how much storage and features you want. If you see a charge from Hightail, it’s likely for your subscription, which lets you access all those handy tools for sharing and managing files.
Cancelling a Hightail subscription is relatively straightforward, but it may require navigating through the account settings. Some users may find it slightly confusing depending on their familiarity with digital subscriptions.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Hightail subscription.
How to Cancel Hightail: Step by Step
If you purchased through Hightail.com:
Log in to your Hightail account.
Navigate to the Account Settings by clicking on your profile icon in the top right corner.
Select Billing from the menu on the left side.
Click on Manage Subscription.
Locate the Cancel Subscription option and click on it.
Follow the prompts to confirm your cancellation.
Check your email for a confirmation of the cancellation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top of the screen to access your Apple ID.
Select Subscriptions.
Find and tap on your Hightail subscription.
Tap Cancel Subscription.
Confirm your cancellation by selecting Confirm.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Locate your Hightail subscription and tap on it.
Tap on Cancel Subscription.
Follow the prompts to confirm your cancellation.
How to Contact Hightail
If you need assistance, here's how you can get in touch with Hightail's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Hightail Refund
Document Everything: Keep records of all communications regarding your cancellation, including dates and names of representatives.
Be Clear and Concise: Clearly state your intention to cancel at the beginning of the conversation.
Use the Right Channels: Try calling customer support directly instead of using chat or email for quicker resolution.
Ask for Confirmation: Request an email confirmation of your cancellation and any potential final charges.
Timing Matters: Call during off-peak hours (early morning mid-week) for shorter wait times and better service.
Stay Calm and Polite: Always maintain a polite demeanor; aggressive tactics can lead to defensive responses.
Escalate When Needed: If the first representative is unhelpful, politely ask to speak with a supervisor.
Leverage Contract Terms: Reference any cancellation policies from the original agreement that favor your cancellation.
Use Social Media: Sometimes a public post on their social media can expedite the cancellation process.
Be Persistent: If your first attempt fails, don’t hesitate to call back or follow up until it’s resolved.
Request Goodbye Offers: Some users have had success by asking if there are any discounts or special offers that could change their mind.
Disable Auto-Renew: Ensure that auto-renew is turned off during the cancellation process to avoid future charges.
Why Do People Request Refunds from Hightail
Cost: Membership fees are too high for the benefits received.
Underutilization: Not using the service enough to justify the expense.
Technical Issues: Consistent problems with software functionality.
Customer Support: Dissatisfaction with the quality of customer service.
Limited Features: Lacking features that are necessary for users’ needs.
Better Alternatives: Finding a more suitable service or competitor.
Changing Needs: Shift in personal or business requirements.
Billing Issues: Problems with billing or unexpected charges.
Inactivity: Temporary inactivity leading to cancellation decision.
Expiration: Membership expired and not wanting to renew.
Hightail Refund Script
Script
Copy
Dear Hightail, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Hightail
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Hightail Refund Policy
Hightail allows members to cancel their subscriptions at any time, but cancellations take effect at the end of the current billing cycle. Users will continue to have access to their subscription benefits until that date, and no refunds are provided for the unused portion of the billing period.
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The Easiest Way to Get a Hightail Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Hightail—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
Hightail may have certain conditions that complicate cancellation, such as requiring you to navigate through multiple menus or completing a survey that could delay the process. Keep an eye out for any terms that mention automatic renewals or lock-in periods, as these could lead to unexpected charges if you try to cancel right before the renewal date. Always check for potential early-cancellation fees or stipulations in the fine print to avoid being caught off guard.
Cost: Membership fees are too high for the benefits received.
Underutilization: Not using the service enough to justify the expense.
Technical Issues: Consistent problems with software functionality.
Customer Support: Dissatisfaction with the quality of customer service.
Limited Features: Lacking features that are necessary for users’ needs.
Better Alternatives: Finding a more suitable service or competitor.
Changing Needs: Shift in personal or business requirements.
Billing Issues: Problems with billing or unexpected charges.
Inactivity: Temporary inactivity leading to cancellation decision.
Expiration: Membership expired and not wanting to renew.
Account email address
Account password
Subscription plan type
Billing information
Order confirmation number
Reason for cancellation
Date of cancellation request
Contact information for support
Notes on any promotional codes
Documentation of previous communications
Before cancelling your Hightail subscription, be aware that you will lose access to features such as advanced file sharing options, cloud storage capacity, and collaboration tools that enhance teamwork. Check if any of your projects or files are still stored on the platform, as you may need to download or transfer them before cancellation. Additionally, consider whether you can downgrade to a lower-tier plan if you still want some access without incurring the full subscription fee.
Hightail allows members to cancel their subscriptions at any time, but cancellations take effect at the end of the current billing cycle. Users will continue to have access to their subscription benefits until that date, and no refunds are provided for the unused portion of the billing period.
Yes, you will need your password to cancel your Hightail subscription. If you've forgotten your password, you can easily reset it by visiting this link: https://www.hightail.com/forgot-password. Once you have access, you can log in to your account and follow the necessary steps to cancel your subscription.
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Hightail subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Hightail account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Hightail online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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