Hydrow offers a membership subscription that costs $44 per month, giving you access to live rowing workouts with top athletes, over 5,000 on-demand rowing workouts, and other fitness classes like yoga, Pilates, and strength training. Their membership also tracks your progress, lets multiple users in a household join, and connects you to a community of rowers. If you’re using Hydrow, you might get billed for this membership since it’s needed for full access to their workouts. They also have a mobile app subscription for just the non-rowing workouts if you’re interested in those.
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Cancelling a Hydrow subscription requires logging in to a specific billing portal with the original email used during activation, which can be a barrier if the email is inaccessible. Customer reviews and complaints indicate the process can be confusing and that some users experienced continued billing after cancellation attempts, requiring customer support intervention for resolution.
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How to Cancel Hydrow: Step by Step
If you purchased through Hydrow's website:
- Visit the Hydrow billing portal at billing.hydrow.com.
- Log in with your email and password.
- Navigate to the subscription section.
- Select the option to cancel or pause your membership.
- Follow the prompts to confirm the cancellation.
If you purchased through Apple (iOS app):
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find and tap on your Hydrow subscription.
- Choose Cancel Subscription and confirm your decision.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the menu (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find your Hydrow subscription in the list.
- Tap Cancel Subscription and follow the on-screen instructions.
Tips & Tricks for Canceling Hydrow
- Email Hydrow support directly with your rower's serial number to request cancellation — support@hydrow.com is the reported contact.
- Factory reset does not remove the membership; only support can deactivate your active subscription tied to the machine.
- Be persistent and clear in your communication; mention you want to cancel the membership immediately and request confirmation.
- Time your cancellation to coincide with the billing cycle to avoid unwanted charges.
- Escalate by replying to or following up with support if initial requests are ignored or denied.
- Use community pressure, such as mentioning negative reviews on forums, if you face resistance.
- Avoid relying on official cancellation paths alone like website portals, since some users report success only via direct email and escalation.
- Check your bank or payment method to monitor charges after requesting cancellation and dispute unauthorized charges if necessary.
Hydrow Customer Service Info
If you need assistance, here's how you can get in touch with Hydrow's support team.
Cancel Hydrow Script
Script
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Dear Hydrow Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to a recent change in my personal circumstances, I am unable to continue my membership at this time.
Thank you for your understanding, and I would appreciate your confirmation of the cancellation.
Best regards,
Frequently Asked Questions
Hydrow memberships are generally nonrefundable with no credits or prorated refunds for partially used periods. To cancel a Hydrow Digital Basic app subscription, you must do so through the app store on your iOS or Android device or manage it via billing.hydrow.com for on-Hydrow memberships. Once canceled or paused, access to Hydrow's content and features is lost immediately.
To cancel your Hydrow subscription, you need to log in through their billing portal at billing.hydrow.com, which requires your account credentials, including your password. If you don't remember your password, you can reset it by clicking "Forgot Password?" on the Hydrow login screen or visiting this reset page: https://support.hydrow.com/s/article/Forgot-password-1651497395434. So yes, having access to your password or the ability to reset it is necessary to manage and cancel your subscription yourself.
- Unauthorized or continued charges after cancellation attempts.
- Confusion between pausing and canceling memberships, leading to unexpected charges when pause periods end.
- Difficulty canceling memberships due to account access limitations and unclear cancellation instructions.
- Miscommunication and lack of clarity about membership activation and renewal charges, including feelings of bait and switch tactics.
- Product issues like mechanical failures, specifically with Hydrow Wave springs and unsatisfactory repairs.
- Poor customer service experiences including delays, poor communication, inadequate resolution, and feeling disrespected or ignored.
- Disputes over billing after paused memberships resume without clear customer consent.
- Issues with getting refunds or confusion over billing during moves or seasonal residence changes.
- Perception that the company prioritizes contracts over user intentions or verbal agreements.
Hydrow memberships, which typically cost $44/month plus tax, can be canceled or paused by the member at any time through the billing website or app. There are no long-term contracts, lock-ins, or early termination fees; however, subscriptions are generally non-refundable and do not offer credits or prorated refunds for partially used periods. Users should be aware that while cancellation is straightforward, any prepaid membership time will not be refunded, which could be considered a financial downside.
Before cancelling your Hydrow subscription, it's important to know that once cancelled, you will lose access to all of Hydrow's content and features. There are no pro-rated refunds or credits for partially used subscription periods. Additionally, if you have a Digital Basic membership through the app stores, cancellation must be done through the respective app store platforms. Be sure to cancel via the Hydrow billing portal or app store depending on your subscription type. For refunds or specific account issues, you may need to contact Hydrow Member Services directly.
- Email address associated with your Hydrow account
- Access to your email inbox (to retrieve login or confirmation emails)
- Hydrow billing portal credentials (may involve sign-in link sent to your email)
- Subscription or membership type (e.g., on-Hydrow membership or Hydrow Digital Basic app membership)
- Device platform information (if canceling through an app store, e.g., Apple App Store or Google Play Store)
- Account login details for app store (if the subscription was purchased through Apple or Google)
- Billing information (such as last four digits of the card, in some cases for verification)
- Reason for cancellation (sometimes requested but typically optional)
We've actually written a step by step guide on how to get a refund from Hydrow. Check it out!
The Easiest Way to Cancel Hydrow
If you’re frustrated trying to cancel your subscription, membership, or bill from Hydrow—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Hydrow?
Hydrow, Stripe, Hydrow Intl, Hydrow.com
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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