Can I Cancel IdentoGO at Any Time?

IdentoGO does not have typical subscription or membership cancellation issues because it primarily offers fingerprinting and identity verification services on a pay-per-service basis. Refunds are only given in limited cases such as duplicate payments, canceled appointments before the date, or weather-related closures, and refund requests must be made within six months of payment. There's no evidence of contracts, lock-ins, or early cancellation fees, but users should be aware that refunds are not automatic and must be requested by contacting their billing department, with a 30-day processing turnaround.

Why Do People Cancel IdentoGO?

Duplicate payments made in error (e.g., paid onsite and online) leading to refund requests.IdentoGO location closure due to inclement weather causing inability to provide fingerprinting services.Cancelling a fingerprinting appointment before the appointment date with a refund request.Bad customer service experiences, including complaints about staff behavior and service quality.Double charges or billing errors, such as being charged more than once for TSA PreCheck or other services.Inconvenient or unprofessional office environment, including issues like loud music, unhelpful staff, and bad equipment.Refund requests declined if the refund request was not made within six months of payment or if services were for the wrong background check process.

What Information Do I Need to Cancel IdentoGO?

Name associated with the appointment or billing Phone number on file Home address Email address used for the account/registration Registration ID (also referred to as REGID) or Transaction Control Number (TCN) UEID (Universal Enrollment ID, if applicable) Date of Birth Payment date and amount for verification or refund Method of payment (e.g., credit card, check, money order) Confirmation Number for card payments or check number (if check was used) Reason for cancellation or refund request

What Should I Know Before Cancelling IdentoGO?

Before cancelling a subscription, membership, or bill with IdentoGO, know that refunds are only issued in select situations such as duplicate payments, unscheduled location closures, or cancelling a fingerprinting appointment before the date. You will lose access to any scheduled services tied to your appointment if you cancel. Refunds are not available if you have already received fingerprinting services or for wrong background checks submitted. Cancellation requests must be made within 6 months to qualify for a refund. For refunds, you will have to provide detailed payment information and your registration ID, and the processing time is up to 30 days. You can contact their Billing Department at (877) 512-6962 for assistance.

What is IdentoGO's Cancellation Policy?

IdentoGO does not have a typical membership or subscription billing model; rather, it is service-based with fingerprinting appointments. Refunds are only issued under specific circumstances such as duplicate payments, inclement weather closures, or cancelled appointments prior to the appointment date. Refund requests must be submitted with detailed payment information within six months and are processed within 30 days; refunds are not given for services rendered or missed refund deadlines.

Do I Need My IdentoGO Password to Cancel?

To cancel your IdentoGO subscription, it appears that direct phone support is the recommended method, and there is no clear indication that a password is strictly required for cancellation. You can contact the IdentoGO Billing Department at (877) 512-6962 for assistance. If you do need to reset your password for any other account access, you can do so here: https://uenroll.identogo.com/forgot-password. Calling customer service directly might be the quickest way to handle subscription cancellations without needing your password.

Can I Get a Refund from IdentoGO?

We've actually written a step by step guide on how to get a refund from IdentoGO. Check it out!

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How To Cancel Your IdentoGO Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on November 21, 2025

5 min read

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The cancellation process for IdentoGO appointments involves looking up your appointment using simple personal information and confirming the cancellation through prompts. The steps are straightforward and customer service is available for support, making the process relatively easy but requiring a few steps to complete.

Estimated Time

On average, it takes 00 15 minutes to cancel a IdentoGO subscription.

How to Contact IdentoGO

If you need assistance, here's how you can get in touch with IdentoGO's support team.

Phone

(877) 472-6917

ESD-Billing@us.idemia.com

Site

http://www.identogo.com/contact

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your IdentoGO subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your IdentoGO account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel IdentoGO online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.