Intelius offers services like People Search, Reverse Phone Lookup, Criminal & Traffic Records Search, and Background Checks. They work mainly on a subscription basis, with prices starting from 95 cents for a short trial up to about $35 a month. You might see charges from them on your bank or credit card statement, especially if you signed up for one of their plans. If you no longer want the service, you’ll need to cancel your subscription to stop any future charges.
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The cancellation process for Intelius is relatively straightforward as users can cancel online through their account settings or by calling customer service during business hours. The steps are clear and the process does not require excessive time or effort, but needing to call during specific hours or fill out an email form slightly increases the complexity.
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How to Cancel Intelius: Step by Step
If you purchased through intelius.com:
- Cancel Intelius Online:
- Log in to your account.
- Hover over “My Account” at the top right corner of the dashboard. If using a mobile device or tablet, click Menu, then My Account.
- Click “Membership Settings.”
- Review your active subscriptions.
- Click “Cancel Subscription” beneath the subscription you wish to cancel.
- Select a reason for cancellation and provide any additional information if desired.
- Click Submit.
- Cancel by Email:
- Use the Contact Us page to request cancellation.
- Enter your full name and select "Cancel Request" from the subject drop-down menu.
- Enter the email associated with your Intelius account and include a message about canceling your membership.
- Hit "submit."
- Cancel by Phone:
- Call the Customer Care center at (877) 564-3253 during business hours, Monday-Friday, 7:00 am to 4:00 pm PST.
Tips & Tricks for Canceling Intelius
- Cancel directly through your Intelius account: Log in, go to 'My Membership' or subscription settings, and click 'Cancel Membership' or 'Cancel Subscription'. Confirm the cancellation.
- Time your cancellation just before the next billing date to avoid another charge.
- Save all cancellation confirmation emails and screenshots for proof in case billing disputes arise later.
- If cancellation does not stop charges, contact customer support immediately. Call their phone number between business hours (7am-4pm PT Mon-Fri) or email them, providing your account details and cancellation proof.
- If customer service ignores or delays cancellation, escalate by disputing charges with your bank or payment provider as unauthorized or recurring charges.
- Use firm, clear language: State your membership is canceled as of the cancellation date and no further charges are authorized.
- Document all interactions: Note dates, names, and details of any conversations with support.
- Consider submitting complaints to third-party watchdogs like BBB if issues persist.
- Be persistent and patient: Some users report needing multiple attempts or escalation to stop unwanted charges.
Intelius Customer Service Info
If you need assistance, here's how you can get in touch with Intelius's support team.
Cancel Intelius Script
Script
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Dear Intelius Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Despite previously finding your services valuable, I have decided to discontinue my membership due to personal reasons that no longer require this service.
I would appreciate your assistance in processing this cancellation promptly and ensuring no further charges are applied to my account.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Intelius allows members to cancel their subscription online by logging into their account, accessing Membership Settings, and selecting "Cancel Subscription." Alternatively, cancellations can be made by contacting Customer Care via phone or email. Charges may continue until cancellation takes effect, and refund details are available through specific refund assistance articles, but general refund policies are not explicitly detailed in their cancellation instructions.
To cancel your Intelius subscription, you generally need to log into your account using your password to access the Membership Settings and proceed with cancellation online. However, if you do not have your password, you can still cancel by contacting Intelius customer support directly by phone or email; they will verify your identity using personal details and assist with cancellation. If you need to reset your password to cancel online, you can use the password reset page here: https://www.intelius.com/reset-password.
- Misleading advertising claims about the service being free when it is not.
- Difficulty canceling subscriptions with a system designed to make cancellation challenging.
- Lack of transparency on billing details and payment requirements prior to accessing information.
- Receiving inaccurate or false information that causes personal or professional issues.
- Excessive promotional emails without clear initial opt-out options.
- Cancellation requiring credit card information and full account creation, causing feelings of entrapment.
- Distrust and frustration due to perceived false advertising and subscription management complications.
Intelius uses automatic renewal every 30 or 60 days and charges fees until you cancel. You can cancel anytime online, by phone, or email, but cancellation stops future bills only; you remain responsible for any charges already billed. There's no refund for cancellation during the billing cycle, so your service continues until the end of that period, and no early cancellation fees or lock-ins appear, but watch out for ongoing recurring charges if you don't cancel in time.
Before cancelling an Intelius subscription, note that you will lose access to all search and background check services provided through your membership. This means you will no longer be able to perform people searches, view detailed reports, or access contact and criminal records data that Intelius offers. Cancellation stops future billing, but you remain responsible for any charges already incurred. You can cancel online, by email, or by phone through their customer care. Also, keep in mind that Intelius is not a consumer reporting agency, so their data cannot be used for credit, housing, employment, or insurance decisions.
- Full name associated with the Intelius account
- Email address used for your Intelius subscription
- Account login credentials (username and password) if canceling online
- Reason for cancellation (selected during the process, if prompted)
- Explicit request for cancellation (if contacting support by phone or email)
- Phone number (optional, for further verification)
- Additional personal details for identity verification (if requested by support)
- Confirmation of cancellation (request confirmation email from support)
We've actually written a step by step guide on how to get a refund from Intelius. Check it out!
The Easiest Way to Cancel Intelius
If you’re frustrated trying to cancel your subscription, membership, or bill from Intelius—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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