The Ultimate Step by Step Guide to Cancelling an Intelius Subscription or Membership (intelius.com)
By
Bella K.
|
Published
June 30, 2025
|
Updated
July 18, 2025
Intelius offers services like People Search, Reverse Phone Lookup, Criminal & Traffic Records Search, and Background Checks. They work mainly on a subscription basis, with prices starting from 95 cents for a short trial up to about $35 a month. You might see charges from them on your bank or credit card statement, especially if you signed up for one of their plans. If you no longer want the service, you’ll need to cancel your subscription to stop any future charges.
The cancellation process for Intelius is relatively straightforward as users can cancel online through their account settings or by calling customer service during business hours. The steps are clear and the process does not require excessive time or effort, but needing to call during specific hours or fill out an email form slightly increases the complexity.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Intelius subscription.
How to Cancel Intelius: Step by Step
If you purchased through intelius.com:
Cancel Intelius Online:
Log in to your account.
Hover over “My Account” at the top right corner of the dashboard. If using a mobile device or tablet, click Menu, then My Account.
Click “Membership Settings.”
Review your active subscriptions.
Click “Cancel Subscription” beneath the subscription you wish to cancel.
Select a reason for cancellation and provide any additional information if desired.
Cancel directly through your Intelius account: Log in, go to 'My Membership' or subscription settings, and click 'Cancel Membership' or 'Cancel Subscription'. Confirm the cancellation.
Time your cancellation just before the next billing date to avoid another charge.
Save all cancellation confirmation emails and screenshots for proof in case billing disputes arise later.
If cancellation does not stop charges, contact customer support immediately. Call their phone number between business hours (7am-4pm PT Mon-Fri) or email them, providing your account details and cancellation proof.
If customer service ignores or delays cancellation, escalate by disputing charges with your bank or payment provider as unauthorized or recurring charges.
Use firm, clear language: State your membership is canceled as of the cancellation date and no further charges are authorized.
Document all interactions: Note dates, names, and details of any conversations with support.
Consider submitting complaints to third-party watchdogs like BBB if issues persist.
Be persistent and patient: Some users report needing multiple attempts or escalation to stop unwanted charges.
Why Do People Request Refunds from Intelius
Misleading advertising claims about the service being free when it is not.
Difficulty canceling subscriptions with a system designed to make cancellation challenging.
Lack of transparency on billing details and payment requirements prior to accessing information.
Receiving inaccurate or false information that causes personal or professional issues.
Excessive promotional emails without clear initial opt-out options.
Cancellation requiring credit card information and full account creation, causing feelings of entrapment.
Distrust and frustration due to perceived false advertising and subscription management complications.
Intelius Refund Script
Script
Copy
Dear Intelius, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Intelius Refund Policy
Intelius allows members to cancel their subscription online by logging into their account, accessing Membership Settings, and selecting "Cancel Subscription." Alternatively, cancellations can be made by contacting Customer Care via phone or email. Charges may continue until cancellation takes effect, and refund details are available through specific refund assistance articles, but general refund policies are not explicitly detailed in their cancellation instructions.
The Easiest Way to Get a Intelius Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Intelius—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Intelius uses automatic renewal every 30 or 60 days and charges fees until you cancel. You can cancel anytime online, by phone, or email, but cancellation stops future bills only; you remain responsible for any charges already billed. There's no refund for cancellation during the billing cycle, so your service continues until the end of that period, and no early cancellation fees or lock-ins appear, but watch out for ongoing recurring charges if you don't cancel in time.
Misleading advertising claims about the service being free when it is not.
Difficulty canceling subscriptions with a system designed to make cancellation challenging.
Lack of transparency on billing details and payment requirements prior to accessing information.
Receiving inaccurate or false information that causes personal or professional issues.
Excessive promotional emails without clear initial opt-out options.
Cancellation requiring credit card information and full account creation, causing feelings of entrapment.
Distrust and frustration due to perceived false advertising and subscription management complications.
Full name associated with the Intelius account
Email address used for your Intelius subscription
Account login credentials (username and password) if canceling online
Reason for cancellation (selected during the process, if prompted)
Explicit request for cancellation (if contacting support by phone or email)
Phone number (optional, for further verification)
Additional personal details for identity verification (if requested by support)
Confirmation of cancellation (request confirmation email from support)
Before cancelling an Intelius subscription, note that you will lose access to all search and background check services provided through your membership. This means you will no longer be able to perform people searches, view detailed reports, or access contact and criminal records data that Intelius offers. Cancellation stops future billing, but you remain responsible for any charges already incurred. You can cancel online, by email, or by phone through their customer care. Also, keep in mind that Intelius is not a consumer reporting agency, so their data cannot be used for credit, housing, employment, or insurance decisions.
Intelius allows members to cancel their subscription online by logging into their account, accessing Membership Settings, and selecting "Cancel Subscription." Alternatively, cancellations can be made by contacting Customer Care via phone or email. Charges may continue until cancellation takes effect, and refund details are available through specific refund assistance articles, but general refund policies are not explicitly detailed in their cancellation instructions.
To cancel your Intelius subscription, you generally need to log into your account using your password to access the Membership Settings and proceed with cancellation online. However, if you do not have your password, you can still cancel by contacting Intelius customer support directly by phone or email; they will verify your identity using personal details and assist with cancellation. If you need to reset your password to cancel online, you can use the password reset page here: https://www.intelius.com/reset-password.
We've actually written a step by step guide on how to get a refund from Intelius. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Intelius subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Intelius account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Intelius online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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