IObit is a company that offers software to help keep your computer running smoothly and safely, like cleaning up junk files, protecting against malware, updating drivers, and more. They provide products such as Advanced SystemCare, IObit Malware Fighter, and Driver Booster. Many of their products are available through subscriptions, which automatically renew yearly to keep your software updated and protected. If you see charges from IObit on your bill, it’s likely for one of these subscription-based services that help maintain your PC’s performance and security.
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The cancellation process for IOBIT subscriptions is moderately difficult because it involves logging into a third-party site (Verifone) rather than directly on IOBIT's main website, which is not straightforward for all users. However, the process is documented and there is support available to assist, preventing it from being too hard or impossible entirely.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a IOBIT subscription.
How to Cancel IOBIT: Step by Step
If you purchased through 2Checkout:
- Locate the subscription renewal email you received from IOBIT.
- Find the link to the 2Checkout website in the email.
- Click the link to navigate to the 2Checkout subscription management portal.
- Log in using the email address you used for the initial purchase.
- Find your subscription in the list of active subscriptions.
- Click the "Cancel immediately" button on the subscription page.
- If prompted, choose whether to send a notification email about the cancellation by checking or unchecking the notification box.
- Confirm the cancellation to finalize the process.
If you purchased directly from iobit.com:
- Log into your IOBIT account on their website.
- Navigate to your account settings or subscription management section.
- Look for the Auto-Renewal option.
- Disable the Auto-Renew option if it is currently enabled.
- Consider contacting IOBIT support if you encounter issues or need further assistance.
If you need assistance, here's how you can get in touch with IOBIT's support team.
Tips and Tricks for Getting a IOBIT Refund
- Use the third-party payment site mentioned in your subscription email (e.g., 2Checkout or Paddle.net) to disable auto-renewal.
- Remove or alter your saved credit card information on the payment processor’s website as a temporary workaround to prevent future charges if cancel options are not available or working on IOBIT's site.
- Contact IOBIT support directly via email with your subscription details and request cancellation if the website cancellation feature is broken or unavailable.
- Escalate by filling out IOBIT's online feedback form if support responses are slow or unhelpful.
- Try canceling well before the renewal date because last-minute cancellation attempts sometimes fail due to technical issues on their site.
- Do not rely solely on the IOBIT website's cancel subscription page, as many users report it is often non-functional or missing the cancel button.
- Document your cancellation attempts and correspondence thoroughly, especially emails or chat transcripts, to have evidence in case of billing disputes.
- Be firm but polite in communication, clearly state your request to cancel auto-renewal and stop future charges.
- Check any renewal or payment confirmation emails closely for direct links to manage your subscription outside of the IOBIT site.
Why Do People Request Refunds from IOBIT
- Difficulty finding or accessing cancellation options: Many users report that the auto-renewal cancellation option is hard to find or not clickable on the site.
- Unexpected or unrecognized charges: Users have been charged for subscriptions or products they did not knowingly purchase or authorize.
- Unauthorized auto-renewals: Complaints about subscriptions auto-renewing without clear consent or reminders.
- Poor customer support and communication: Customers express frustration over ineffective or non-existent customer service, making cancellations and refunds difficult.
- Multiple payment portals confusion: The use of several payment providers (2checkout, Verifone, Paddle.com) leads to confusion and support difficulties.
- Denied or ignored refund requests: Many refund requests are declined or overlooked, adding to customer dissatisfaction.
- Perception of dishonest or "shady" business practices: Some users feel the company intentionally complicates cancellation to retain payments.
- Inability to manage subscriptions due to account system limitations: Issues like inability to create or access accounts to control subscriptions contribute to cancellations.
- Being charged multiple times for the same order: Some customers report repeated charges for a single order.
- Charges for outdated or multiple versions of software: Users are frustrated by recurring charges for software versions they no longer use or need.
IOBIT Refund Script
Script
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Dear IOBIT, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
IOBIT Refund Policy
IObit allows users to cancel their auto-renewal subscription anytime. For Verifone orders, users can log in to their Verifone myAccount, select their order under My Products, and stop the automatic subscription renewal. If users cannot cancel themselves, IObit support can cancel it directly if given the purchasing email. Additional cancellation help is available via IObit's online support.
The Easiest Way to Get a IOBIT Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from IOBIT—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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