IONOS offers a variety of services for consumers including domain names, website building tools, online store creation, web hosting, email services, and cloud storage. They provide easy subscription plans starting as low as $1/month for domains and website hosting, with options to manage billings and invoices online. If you see a charge from IONOS, it's likely for a website domain or hosting service you subscribed to. They also offer helpful customer support to manage your account and billing details.
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The cancellation process is straightforward and can be done online from the user's account through a series of clear steps. However, some conditions like deactivating Domain Guard or a possible phone call confirmation add slight complexity.
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minutes to cancel a IONOS subscription.
How to Cancel IONOS: Step by Step
If you purchased through IONOS:
- Log in to your IONOS account.
- In the title bar, click Menu > My Account.
- Under Contracts and Subscriptions, click Display.
- In the Services column, click the name of the contract you want to cancel.
- The contract details are displayed.
- Click Cancel Contract.
- In the Cancel this entire contract tile, click Select.
- Select the reason for your cancellation and click Next.
- Optional: Depending on the items included in your contract (domains or options), you may need to select specific cancellation details - such as cancellation date or cancellation type.
- The Important Notes page for your cancellation is displayed. To continue the cancellation, click Cancel Contract Now.
- The cancellation confirmation or cancellation reservation information is displayed.
Tips & Tricks for Canceling IONOS
- Always expect and prepare for a required phone confirmation to finalize cancellation. Cancelling online alone is not sufficient.
- Initiate cancellation calls within the 14-day confirmation window to ensure the subscription is effectively terminated.
- Be aware that the cancellation process is intentionally complicated and may involve retention tactics such as offering discounts. Users reported receiving discount offers like 25% off to stay subscribed.
- Before cancelling, manage or transfer domain names associated with the subscription to avoid losing them. Canceling a VPS or hosting contract may cancel domains tied to it even if domains are separately paid for.
- Timing is critical: note contract end dates and commence cancellation around this time to maximize your chances and to leverage retention offers.
- Be prepared to escalate on the phone by firmly stating your intent, and do not be swayed by retention offers if you want to cancel.
- Resubscription at a discounted rate post-cancellation is common if you are willing; some users leverage this for cheaper short-term subscriptions.
- Do not rely on self-service cancellation via account menus alone; confirmation calls are mandatory.
IONOS Customer Service Info
If you need assistance, here's how you can get in touch with IONOS's support team.
Cancel IONOS Script
Script
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Dear IONOS Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to a change in my business needs, I am unable to justify the ongoing costs at this time.
I appreciate the services provided and have enjoyed using your platform, but I must prioritize my budget moving forward.
Please confirm the cancellation of my subscription at your earliest convenience. Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
IONOS allows you to cancel your subscription contracts anytime directly through your account by providing required details such as contract and customer number. If all contracts under your customer number are cancelled, you will lose access to your IONOS account. Some cancellations may require phone confirmation within 14 days to be effective, and services like Domain Guard must be deactivated before contract cancellation.
To cancel your IONOS subscription, you need to log into your IONOS account, which requires your password. The cancellation process is done through your account by selecting the contract and confirming the cancellation. In some cases, for security reasons, you might need to confirm the cancellation by telephone. If you don't remember your password, you can reset it here: https://www.ionos.com/help/my-account/access-passwords/resetting-your-ionos-account-password/.
- Complicated and lengthy cancellation process with long hold times and repeated transfers between departments.
- Requirement to cancel via phone call only, no direct online cancellation option available.
- Auto-renewal of subscriptions by default, often locking customers into one-year or multi-year contracts.
- Unexpected charges post cancellation attempts, including continued billing and collections involvement.
- Poor customer service experience including unprofessional, apathetic representatives and mockery.
- Confusing contract terms that are easily missed, resulting in customers being unaware of auto-renewals and lock-ins.
- Difficulty in removing payment information causing ongoing unwanted charges.
- Lack of clear communication and coordination between billing and cancellation departments.
- Product dissatisfaction such as limited features and high fees relative to the value provided.
- Process perceived as intentionally designed to prevent cancellations and maximize company profits.
IONOS allows you to cancel your subscription at any time, but you must be aware of minimum contract periods and agreed notice periods that apply, which means you cannot always terminate immediately without notice. If you cancel early or do not give timely notice, your contract may automatically renew, potentially locking you in longer. Also, while you will receive a refund for the basic charges upon cancellation, there is no refund for fees already paid in advance for additional items or domains, and you’ll still be billed if you keep the main contract but cancel domains separately.
Before cancelling a subscription, membership, or bill with IONOS, it's important to know that once your last contract is canceled, you will lose access to your entire IONOS account. Any Domain Guard protection on your domains must be deactivated before cancellation. Also, be sure to download any invoices and back up important data such as emails, website content, and databases before canceling. Cancellation may require telephone confirmation and if not activated within 14 days, the contract may resume. After cancellation, you will receive a confirmation with the exact cancellation date.
- IONOS account login credentials (Customer ID and password)
- Contract or subscription details (the specific service or contract you wish to cancel)
- Full name of account holder
- Email address associated with the account
- Customer ID (found in account dashboard, invoices, confirmation emails, or payment statements)
- Callback telephone number (may be required for identity confirmation)
- Reason for cancellation (selected from a list when cancelling online)
- Selection of cancellation date or type (if applicable to your contract)
- Last four digits of payment method (credit card or PayPal address, for identity verification)
- Copy of a valid photo ID (for some cancellations, especially if using the PDF form or for personal accounts)
- Signed letter on company letterhead (for organizational accounts; must match the account address and be signed by an authorized officer)
- Certified company formation documents (for organizations)
- Authorization signature
- Backup of important data (recommended before cancellation, as data may be deleted)
- Deactivation of Domain Guard (if active, before cancelling domains)
We've actually written a step by step guide on how to get a refund from IONOS. Check it out!
The Easiest Way to Cancel IONOS
If you’re frustrated trying to cancel your subscription, membership, or bill from IONOS—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to IONOS?
Common ways that a charge from IONOS (ionos.com) could show up on your statement include: IONOS, IONOS Inc, Ionos GmbH, Ionos Cloud, 1&1 IONOS, and Ionos Ltd.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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