JetBrains mainly offers software tools for developers through a subscription model. You can pay monthly or yearly to access their software and get the latest updates. If you keep the subscription active for 12 months straight, you get a perpetual license to use a version of the product even if you cancel later. They also have some team tools with a one-time purchase option that includes a year of updates, but most people will be billed through subscriptions for JetBrains’ development tools.
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The cancellation process is straightforward, requiring only login to the JetBrains account, locating the subscription, clicking cancel, and confirming the cancellation, which is all clearly instructed on their official support page.
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How to Cancel JetBrains: Step by Step
If you purchased through JetBrains directly:
- Log in to your JetBrains Account.
- Find the subscription you want to cancel.
- Click Cancel subscription.
- Confirm the cancellation.
- Your subscription will remain active until the end of the current billing period.
- Refund eligibility must be requested within a specified timeframe, not automatically provided.
If you purchased through a commercial subscription:
- Log in to your JetBrains Account.
- Click on the name of your organization or team.
- Select View licenses at the top of the page.
- Use search and filters to find subscriptions to cancel.
- Select the subscriptions you want to cancel.
- Click Pay, then select Stop payments.
- Confirm in the dialog that appears.
- Your subscription will remain active until the end of the current billing period.
- Cancellation does not guarantee a refund; each request is reviewed.
If you purchased through YouTrack Cloud:
- Log in to your JetBrains account.
- On the Licenses page, locate the YouTrack service you want to cancel.
- Click on the link to Remove your instance via email.
- Edit the generated email message with your cancellation reasons and send it to sales@jetbrains.com.
- You will receive a confirmation request for the instance cancellation.
If you purchased through Datalore:
- Click on your avatar icon in the upper right corner of the Home page or code editor.
- Select Billing from the menu.
- In the Billing tab, under Credit status, click Manage subscription.
- Go to your Datalore service and click Cancel subscription.
- You will retain access until the end of your current billing period.
Tips & Tricks for Canceling JetBrains
- Cancel well before the renewal date: Start cancellation at least a few days before renewal to avoid automatic charges.
- Use clear, firm language: State explicitly you want to cancel immediately and do not want to be charged again.
- Escalate persistently: If initial support refuses cancellation or refund, ask to escalate to a supervisor or senior support agent.
- Mention lack of usage or dissatisfaction: Saying you never used the service or that it does not meet your needs sometimes helps with exceptions.
- Be respectful but assertive: Polite but firm communications often get better responses than aggressive or rude emails.
- Leverage timing of refunds: Monthly subscriptions typically have a 7-day refund window; annual subscriptions usually have up to 30 days, so act quickly if seeking refunds.
- Keep written records: Save all emails and chat transcripts in case of disputes or the need to escalate further.
- Threaten but don’t act: Some users mention implying they will dispute charges with banks or report to consumer protection may prompt better support but rarely follows through.
- Use multiple contact methods: Contact support via email, chat, and social media channels to increase cancellation success chances.
- Understand refund policy but push for exceptions: JetBrains enforces strict policies but occasional goodwill exceptions happen, especially if you emphasize the timeline or lack of product functionality.
JetBrains Customer Service Info
If you need assistance, here's how you can get in touch with JetBrains's support team.
Cancel JetBrains Script
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Dear JetBrains Support,
I hope this message finds you well. I am writing to formally request the cancellation of my JetBrains subscription. After careful consideration, I have decided to discontinue my use of the service due to changes in my project requirements that no longer necessitate the tools provided. I appreciate the quality and support I have received during my subscription period.
Thank you for your assistance in processing this cancellation. Please let me know if there are any additional steps I need to follow.
Best regards,
Frequently Asked Questions
JetBrains allows you to cancel your personal subscription at any time. After cancellation, the subscription remains active until the end of the current billing period and will not renew afterward. Cancellation does not automatically grant a refund, but you can request one if eligible, and JetBrains reviews such requests individually. Additionally, canceling will cause loss of any continuity discount accumulated from uninterrupted payments.
To cancel your JetBrains subscription, you need to log in to your JetBrains Account, which means you do need your password to access your account and manage the subscription cancellation. If you have forgotten your password, you can reset it using this link: https://account.jetbrains.com/forgot-password. The cancellation process happens through your account dashboard, and there is no mention of phone support or chat support that allows cancellation without logging in.
- Unfixed software issues: Users cancel due to persistent bugs or missing features not addressed in a timely manner (e.g., a key feature not working in CLion).
- Subscription model dislike: Many users dislike "renting" software and the subscription licensing model instead of perpetual licenses.
- Loss of perpetual license benefits: Users dislike losing access to software if they stop paying; previously they had perpetual licenses with upgrade discounts.
- Perceived unfair pricing: Complaints about subscription periods starting from original purchase date causing short upgrade times and feeling forced to pay full price for partial use.
- Unhelpful customer service: Poor customer support experiences when dealing with subscription issues or refund requests.
- Software deactivation on expiry: Frustration when IDE or tools abruptly become unusable after subscription expires.
- Refund limitations: Refunds are limited, generally only for inactive users or price differences when downgrading, causing dissatisfaction.
- Price sensitivity: Users cancel due to price increases or feeling subscription is more expensive than buying a license outright.
- Preference for flexible billing: Desire for flexible subscription options allowing cancellation and reactivation without penalty.
- Switching to alternatives: Some users switch to free or cheaper alternatives due to dislike of subscription model.
JetBrains allows you to cancel your subscription at any time, but the subscription will remain active until the end of the current billing period and will not renew after that. There are no early-cancellation fees or lock-ins; however, if you have an annual subscription, refunds are only available within 30 days of purchase. Be aware that refunds beyond this period are generally not provided, and cancellations simply stop future billing without refunding the current period's fee.
Before cancelling your JetBrains subscription, know that your access to the software will continue until the end of your current billing period but will cease afterward. You will lose any continuity discount you had earned if you let the subscription expire, meaning renewing later will require paying the full price without credit for previous months. Canceling does not automatically grant a refund; refunds are handled individually at JetBrains' discretion within a set timeframe. If you want to stop automatic charges but still receive payment reminders, you can disable automatic renewal instead of cancelling.
- JetBrains Account login (email and password)
- Access to organizational or team account (if cancelling commercial subscriptions)
- Selection of the specific subscription or license you want to cancel
- Organization or team name (for commercial/corporate accounts)
- Order reference number, invoice number, or purchase-related information (required if requesting a refund after cancellation)
- Confirmation in the cancellation dialog (to complete the cancellation process)
- Admin permissions on the account (required for commercial or team subscription cancellation)
- Timely request (within refund eligibility window) for refunds: 30 days for annual, 7 days for monthly plans
We've actually written a step by step guide on how to get a refund from JetBrains. Check it out!
The Easiest Way to Cancel JetBrains
If you’re frustrated trying to cancel your subscription, membership, or bill from JetBrains—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to JetBrains?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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