The Ultimate Step by Step Guide to Cancelling a Kogan Subscription or Membership (kogan.com)
By
Bella K.
|
Published
June 30, 2025
|
Updated
July 18, 2025
Kogan.com is an online store where you can shop for a wide range of products, from electronics to home goods. They also offer a subscription called Kogan First, which gives you perks like free shipping and exclusive deals for a set monthly or yearly fee. If you see a charge from Kogan, it might be your Kogan First membership fee, which renews automatically but can be canceled anytime. So, if you're getting billed by them, it’s likely for this subscription or for items you’ve purchased from their site.
The cancellation process for a Kogan subscription is relatively simple, requiring only the user to log in to their account, navigate to the Kogan First section, and click 'Cancel Renewal'. This straightforward process without the need for contacting customer support or providing extensive information leads to a low difficulty score.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Kogan subscription.
How to Cancel Kogan: Step by Step
If you purchased through Kogan.com:
Log into your Kogan.com account.
Select “Kogan FIRST” from the menu.
Click on “Cancel Renewal.”
Confirm the cancellation to ensure your membership does not renew.
If you purchased through a mobile app:
Open the Kogan app and log into your account.
Go to your account settings or membership details.
Select “Kogan FIRST” from the options.
Press “Cancel Renewal” and confirm your decision.
How to Contact Kogan
If you need assistance, here's how you can get in touch with Kogan's support team.
Cancel through the original platform: Ensure you cancel the subscription or membership via the same online store or account where you signed up (e.g., Kogan website or associated platforms).
Timing is crucial: Cancel before the trial period ends or the next billing cycle to avoid being charged. Some users recommend setting reminders just before renewal dates.
Use clear language in communication: Phrases like "accidental activation," "no intention to subscribe," "no reminders received," or "entrapment/bait and switch" can be effective when requesting refunds.
Contact customer service persistently: Phone calls may be required, especially for mobile plans, and timing your call can reduce wait times. Be prepared to confirm your identity and respond to confirmation texts, particularly for mobile services.
Request goodwill refunds: Some users had success by directly asking customer service for cancellations and refunds, sometimes receiving one-time goodwill refunds.
Escalate by disputing charges: If cancellation fails or charges persist, disputing the charge via your bank, PayPal, or Afterpay has worked for some users.
Disable automatic payments: For subscriptions linked to payment services like PayPal or Afterpay, disabling automatic payments or cancelling via those services can prevent further charges.
Use official cancellation links cautiously: Sometimes official cancellation pages are hard to navigate or malfunction; some users have found success by using direct URLs to cancel auto-recharge or memberships.
Be aware of tricky cancellation processes: The cancellation option might be hidden or missing from your dashboard; some users report having to untick memberships or manage subscriptions through payment providers rather than Kogan directly.
Consider account closure as last resort: Closing your Kogan account has been a tactic to stop further charges, though refunds may not be guaranteed.
For Kogan Mobile: Cancellation requires a phone call to customer service with identity verification and confirmation codes; online cancellation options have been removed or are unreliable.
Use virtual or limited funds cards: This can be a trick to avoid unwanted auto payments if cancellation is proving difficult.
Document everything: Keep screenshots of your cancellation attempts and communications for potential disputes or escalation.
If initial communications fail: Respond to automated replies with "HELP" or escalate your complaint formally through provided channels.
Why Do People Request Refunds from Kogan
Unexpected charges for Kogan membership fees, including being charged without signing up.
Difficulty in cancelling memberships and managing subscriptions online.
Poor customer service and lack of effective communication channels for resolving issues.
Automatic renewals that occur after free trial periods without clear notification.
Perception of scams or fake products leading to distrust of the subscription service.
Unmet expectations regarding value or benefits of the membership.
Issues with refunds or returns, including delays and refusals.
Kogan Refund Script
Script
Copy
Dear Kogan, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Kogan Refund Policy
Kogan FIRST membership can be cancelled at any time by logging into your account, selecting Kogan FIRST, and clicking "Cancel Renewal." If you cancel during a free trial, no fees are charged and membership ends immediately; after the trial, no refunds are given but benefits continue until the membership period ends. Memberships automatically renew unless cancelled before renewal, and Kogan may cancel memberships for non-payment or misuse, providing prorated refunds if the program is terminated.
The Easiest Way to Get a Kogan Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Kogan—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Kogan employs a few key restrictions that may frustrate you when trying to cancel. For product orders, cancellation is typically only possible within a very short window after purchase—usually less than an hour, after which you must wait for delivery and then initiate a return. For Kogan First Memberships, you must cancel during the 14-day free trial to avoid charges; once paid, subscriptions are non-refundable and you only prevent future renewals without getting refunds for unused months. There are no early cancellation fees for memberships, but these restrictions and non-refundable renewals are the main landmines to be aware of.
Unexpected charges for Kogan membership fees, including being charged without signing up.
Difficulty in cancelling memberships and managing subscriptions online.
Poor customer service and lack of effective communication channels for resolving issues.
Automatic renewals that occur after free trial periods without clear notification.
Perception of scams or fake products leading to distrust of the subscription service.
Unmet expectations regarding value or benefits of the membership.
Issues with refunds or returns, including delays and refusals.
Kogan account login credentials (email and password)
Access to the email address associated with the Kogan account (in case of confirmation or notifications)
Knowledge of the online store (Kogan or Dick Smith) where the membership or subscription was originally signed up
Navigation to account settings and selection of the Kogan First section
Option to “Cancel Renewal” or similar cancellation/termination choice within the account
Payment method details (in some cases, to confirm the correct account or for refund processing if eligible)
Subscription or membership details, such as the plan name and renewal cycle, to identify the bill you wish to cancel
Confirmation of cancellation prompt or message after completing the process
Before cancelling your Kogan First membership, know that if you cancel during the free trial period, all benefits end immediately with no charges. If you cancel after the free trial and paid membership has started, you won’t get a refund but will retain access to membership benefits like free standard shipping on eligible products, Kogan FIRST Rewards Credits, and other discretionary benefits until the end of your paid membership period. Important considerations include that benefits only apply to personal/domestic use, not commercial or resale, and cancellation must be done through the account where you signed up. Once the membership period ends after cancellation, all benefits terminate and the membership will not auto-renew.
Kogan FIRST membership can be cancelled at any time by logging into your account, selecting Kogan FIRST, and clicking "Cancel Renewal." If you cancel during a free trial, no fees are charged and membership ends immediately; after the trial, no refunds are given but benefits continue until the membership period ends. Memberships automatically renew unless cancelled before renewal, and Kogan may cancel memberships for non-payment or misuse, providing prorated refunds if the program is terminated.
To cancel your subscription on Kogan.com, you need to log in to your account, which requires your password. There is no indication that cancellations can be done without signing in first. If you have forgotten your password, you can reset it by going to https://help.kogan.com/login and clicking on the 'Forgot Your Password?' link to recover access. So, having your password is necessary to cancel your subscription on Kogan.
We've actually written a step by step guide on how to get a refund from Kogan. Check it out!
The cancellation process typically takes about 2 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Kogan subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Kogan account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Kogan online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
