Kogan.com is an online store where you can shop for a wide range of products, from electronics to home goods. They also offer a subscription called Kogan First, which gives you perks like free shipping and exclusive deals for a set monthly or yearly fee. If you see a charge from Kogan, it might be your Kogan First membership fee, which renews automatically but can be canceled anytime. So, if you're getting billed by them, it’s likely for this subscription or for items you’ve purchased from their site.
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The cancellation process for a Kogan subscription is relatively simple, requiring only the user to log in to their account, navigate to the Kogan First section, and click 'Cancel Renewal'. This straightforward process without the need for contacting customer support or providing extensive information leads to a low difficulty score.
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How to Cancel Kogan: Step by Step
If you purchased through Kogan.com:
- Log into your Kogan.com account.
- Select “Kogan FIRST” from the menu.
- Click on “Cancel Renewal.”
- Confirm the cancellation to ensure your membership does not renew.
If you purchased through a mobile app:
- Open the Kogan app and log into your account.
- Go to your account settings or membership details.
- Select “Kogan FIRST” from the options.
- Press “Cancel Renewal” and confirm your decision.
Tips & Tricks for Canceling Kogan
- Cancel through the original platform: Ensure you cancel the subscription or membership via the same online store or account where you signed up (e.g., Kogan website or associated platforms).
- Timing is crucial: Cancel before the trial period ends or the next billing cycle to avoid being charged. Some users recommend setting reminders just before renewal dates.
- Use clear language in communication: Phrases like "accidental activation," "no intention to subscribe," "no reminders received," or "entrapment/bait and switch" can be effective when requesting refunds.
- Contact customer service persistently: Phone calls may be required, especially for mobile plans, and timing your call can reduce wait times. Be prepared to confirm your identity and respond to confirmation texts, particularly for mobile services.
- Request goodwill refunds: Some users had success by directly asking customer service for cancellations and refunds, sometimes receiving one-time goodwill refunds.
- Escalate by disputing charges: If cancellation fails or charges persist, disputing the charge via your bank, PayPal, or Afterpay has worked for some users.
- Disable automatic payments: For subscriptions linked to payment services like PayPal or Afterpay, disabling automatic payments or cancelling via those services can prevent further charges.
- Use official cancellation links cautiously: Sometimes official cancellation pages are hard to navigate or malfunction; some users have found success by using direct URLs to cancel auto-recharge or memberships.
- Be aware of tricky cancellation processes: The cancellation option might be hidden or missing from your dashboard; some users report having to untick memberships or manage subscriptions through payment providers rather than Kogan directly.
- Consider account closure as last resort: Closing your Kogan account has been a tactic to stop further charges, though refunds may not be guaranteed.
- For Kogan Mobile: Cancellation requires a phone call to customer service with identity verification and confirmation codes; online cancellation options have been removed or are unreliable.
- Use virtual or limited funds cards: This can be a trick to avoid unwanted auto payments if cancellation is proving difficult.
- Document everything: Keep screenshots of your cancellation attempts and communications for potential disputes or escalation.
- If initial communications fail: Respond to automated replies with "HELP" or escalate your complaint formally through provided channels.
Kogan Customer Service Info
If you need assistance, here's how you can get in touch with Kogan's support team.
Cancel Kogan Script
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Hello Kogan Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I have decided to streamline my expenses and focus on essential services. I appreciate the offerings but believe it's best for me to discontinue at this time.
Please confirm the cancellation at your earliest convenience. Thank you for your assistance!
Best regards,
Frequently Asked Questions
Kogan FIRST membership can be cancelled at any time by logging into your account, selecting Kogan FIRST, and clicking "Cancel Renewal." If you cancel during a free trial, no fees are charged and membership ends immediately; after the trial, no refunds are given but benefits continue until the membership period ends. Memberships automatically renew unless cancelled before renewal, and Kogan may cancel memberships for non-payment or misuse, providing prorated refunds if the program is terminated.
To cancel your subscription on Kogan.com, you need to log in to your account, which requires your password. There is no indication that cancellations can be done without signing in first. If you have forgotten your password, you can reset it by going to https://help.kogan.com/login and clicking on the 'Forgot Your Password?' link to recover access. So, having your password is necessary to cancel your subscription on Kogan.
- Unexpected charges for Kogan membership fees, including being charged without signing up.
- Difficulty in cancelling memberships and managing subscriptions online.
- Poor customer service and lack of effective communication channels for resolving issues.
- Automatic renewals that occur after free trial periods without clear notification.
- Perception of scams or fake products leading to distrust of the subscription service.
- Unmet expectations regarding value or benefits of the membership.
- Issues with refunds or returns, including delays and refusals.
Kogan employs a few key restrictions that may frustrate you when trying to cancel. For product orders, cancellation is typically only possible within a very short window after purchase—usually less than an hour, after which you must wait for delivery and then initiate a return. For Kogan First Memberships, you must cancel during the 14-day free trial to avoid charges; once paid, subscriptions are non-refundable and you only prevent future renewals without getting refunds for unused months. There are no early cancellation fees for memberships, but these restrictions and non-refundable renewals are the main landmines to be aware of.
Before cancelling your Kogan First membership, know that if you cancel during the free trial period, all benefits end immediately with no charges. If you cancel after the free trial and paid membership has started, you won’t get a refund but will retain access to membership benefits like free standard shipping on eligible products, Kogan FIRST Rewards Credits, and other discretionary benefits until the end of your paid membership period. Important considerations include that benefits only apply to personal/domestic use, not commercial or resale, and cancellation must be done through the account where you signed up. Once the membership period ends after cancellation, all benefits terminate and the membership will not auto-renew.
- Kogan account login credentials (email and password)
- Access to the email address associated with the Kogan account (in case of confirmation or notifications)
- Knowledge of the online store (Kogan or Dick Smith) where the membership or subscription was originally signed up
- Navigation to account settings and selection of the Kogan First section
- Option to “Cancel Renewal” or similar cancellation/termination choice within the account
- Payment method details (in some cases, to confirm the correct account or for refund processing if eligible)
- Subscription or membership details, such as the plan name and renewal cycle, to identify the bill you wish to cancel
- Confirmation of cancellation prompt or message after completing the process
We've actually written a step by step guide on how to get a refund from Kogan. Check it out!
The Easiest Way to Cancel Kogan
If you’re frustrated trying to cancel your subscription, membership, or bill from Kogan—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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