LabCorp is a company that helps people get a variety of lab tests done easily, either at their many locations or with at-home test kits. They offer tests for general health, specific issues like allergies or diabetes, and even COVID-19 testing. You might get billed by them because they provide the lab work needed for these tests, and you can pay your bill online, by phone, by mail, or in person. LabCorp also has a Patient account where you can see your test results, manage appointments, and handle billing, and they offer payment plans and support for those without insurance.
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Cancellation requires contacting LabCorp directly via phone, which is straightforward but may require waiting on hold or navigating phone menus. There are no complex steps or stringent policies visible on the website, making it a moderately easy process.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a LabCorp subscription.
How to Cancel LabCorp: Step by Step
If you purchased through LabCorp OnDemand:
- Visit the Subscriptions page.
- Log in with your account credentials.
- Select the subscription you wish to cancel.
- Click on the option to edit or cancel the subscription.
- Confirm the cancellation when prompted.
- To avoid being charged for the next billing cycle, ensure you cancel by 4 pm EST on your billing date.
- You can also delete the payment method associated with your subscription for automatic cancellation.
Tips & Tricks for Canceling LabCorp
- Document all communications with LabCorp, including phone calls, emails, messages through LabCorp website logins, and notes on who you spoke to.
- Contact insurance first to clarify coverage and get them to communicate with LabCorp, especially if you are being billed incorrectly.
- Request a three-way call including your insurance and LabCorp representatives to resolve billing disputes directly.
- Escalate by asking for a supervisor or manager at LabCorp if frontline staff cannot resolve your issue.
- Send written escalations using the LabCorp online account messaging system to create a paper trail.
- Consider emailing higher-level management or CEO if lower-level escalations fail, as users have reported resolution this way.
- Be persistent and quick in following up frequently to avoid bills going to collections or credit damage.
- Phrase your language firmly but politely, insist on reviewing insurance explanation of benefits (EOB) and accurate billing per in-network provider agreements.
- Offer to pay disputed charges at walk-in or cash prices if appropriate, to negotiate a reduced balance.
- Use timing to your advantage: act promptly after receiving bills or charges before they escalate.
- Join insurance-related forums or subreddits to see if others have current tactics or contacts for LabCorp dispute resolution.
LabCorp Customer Service Info
If you need assistance, here's how you can get in touch with LabCorp's support team.
Cancel LabCorp Script
Script
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Dear LabCorp Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to personal circumstances that require me to reevaluate my current health management plans. I would appreciate it if you could confirm the cancellation at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
LabCorp OnDemand subscriptions remain active until canceled by the user or terminated by LabCorp, with no cancellation fees. Users must cancel or edit their subscription by 4 pm EST on the billing date to avoid being charged, and subscriptions will continue to process any orders made before cancellation. If payment cannot be processed, users have 8 business days to update payment info before the subscription is canceled automatically.
To cancel a subscription or appointment with LabCorp, you do not necessarily need your account password. For example, to cancel a scheduled appointment, you can visit express.labcorp.com/manage and use your confirmation number along with your first and last name. However, if you want to cancel or manage your LabCorp account more broadly, you may need your password to sign in. If you need to reset your password, you can do so here: https://patient.labcorp.com/auth/reset-password.
- Too much focus on acquisition and neglect of loyal customers.
- Decrease in delivered value or lower-quality services/products.
- Lack of flexibility to change or edit subscriptions (product, delivery schedule, payment).
- Price increases without increased value.
- Not using the subscribed services enough.
- Cutting down on costs or budgeting reasons.
- Finding cheaper competitors or better value elsewhere.
- Better services/products offered by competitors.
- Poor customer experience, including slow or unhelpful customer service.
- Subscription felt redundant or no longer needed.
- Unexpected charges or unawareness of subscription sign-up.
- Change of interests making the subscription irrelevant.
LabCorp's subscription can be canceled at any time with no cancellation fees, but you must cancel by 4 pm EST on your billing date to avoid being charged for the next period. Payments are automatically charged on your billing date, and if a payment fails, you have eight business days to update your payment info before your subscription is canceled. A key point to watch out for is that if you delete your payment method without canceling, the subscription will be automatically canceled, which can be surprising if done unintentionally.
Before canceling a subscription, membership, or bill with LabCorp, be aware that you may lose access to ongoing payment plans and any related services the subscription covers. To cancel or change an existing payment plan, you must call LabCorp directly at 800-845-6167. It's important to confirm any potential final charges or impacts on lab test services you might have ongoing. Canceling might also mean you lose convenient payment options or discounts associated with your plan.
- Full Name
- Address (including City, State, ZIP/Postal Code, Country)
- Phone Number
- Email Address
- Date of Birth
- Date of Service (related to the bill or account in question)
- Invoice Number (if canceling a bill or payment plan)
- Reason for Cancellation
- Details about your request (a detailed comment about the cancellation)
We've actually written a step by step guide on how to get a refund from LabCorp. Check it out!
The Easiest Way to Cancel LabCorp
If you’re frustrated trying to cancel your subscription, membership, or bill from LabCorp—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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