LawnStarter is a company that connects you with local lawn care professionals to keep your yard looking great. They offer services like lawn mowing, edging, and blowing, plus extras like fertilization and leaf removal. You usually sign up for recurring services that you can manage easily through their app, where you can change service frequency, skip jobs, or update payment info. Billing is done online via credit or debit card, with no contracts, so the charges you see are for ongoing care or any extra services you add in the app.
Difficulty
12345678910
Easy Medium Very Hard
LawnStarter provides a straightforward in-app cancellation process with clear steps and no reported barriers or complex requirements, making it relatively easy for users to cancel their subscriptions. The process is mostly automated with prompts for cancellation reasons and optional feedback, indicating a user-friendly cancellation experience.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a LawnStarter subscription.
How to Cancel LawnStarter: Step by Step
If you purchased through LawnStarter.com:
- Log in to your account through the LawnStarter app.
- Select the active Lawn Mowing service.
- Select Cancel at the bottom of the screen.
- Select the reason you are canceling.
- If needed, choose to fix the issue or select Cancel My Service.
- Consider filling out a short questionnaire.
- Select Confirm Cancellation.
If you purchased through the Service Tab:
- Sign in to your LawnStarter app.
- Select the Service icon menu.
- Under My Services, select the service you want to cancel.
- Select Cancel.
- Choose Cancel Service Entirely.
- On the Cancel Service screen, select Continue.
- Select a reason for canceling from the drop-down menu.
- Indicate if you plan to hire another lawn care company.
- Rate your service on a scale of 0 - 10.
- Optionally, fill in feedback.
- Select Confirm Cancellation.
If you purchased through the Profile Tab:
- Select the Profile tab at the bottom of your screen.
- Under Support, select Get help with a question or problem.
- Select Still Need Help? from the LawnStarter FAQs screen.
- Select Pause or cancel services under What issue are you experiencing?
- Choose the service to be canceled.
- Under the Cancel section, select Cancel your service.
- Choose Cancel Service Entirely.
- On the Cancel Service screen, select Continue.
- Select a reason for canceling from the drop-down menu.
- Indicate if you plan to hire another lawn care company.
- Rate your service on a scale of 0 - 10.
- Optionally, fill in feedback.
- Select Confirm Cancellation.
If you need assistance, here's how you can get in touch with LawnStarter's support team.
Email
The email is not available.
Tips and Tricks for Getting a LawnStarter Refund
- Call customer service directly instead of using the app for cancellation to avoid policies like the 3-cut minimum.
- Be firm and clear in stating you want to cancel immediately to avoid automatic renewals or fees.
- Use phone calls over emails or chat for faster and more reliable cancellation confirmation.
- Document your cancellation request with date, time, and representative's name for record keeping.
- Request immediate cancellation to circumvent any minimum service requirements.
- Escalate politely to a supervisor if initial customer service resists cancellation.
- Timing can matter: call during business hours early in the week to avoid delays.
- Use social media or public reviews as an escalation tactic if customer service is unresponsive.
- Be prepared to dispute charges with your bank if the cancellation is not honored promptly.
- Keep your account login details handy, but avoid using the app cancellation feature if possible due to restrictive policies.
Why Do People Request Refunds from LawnStarter
- Moving to a new location outside the service area or within it.
- Financial problems causing difficulty in continuing the service or perception of poor value for money.
- Choosing DIY lawn care over paying for a service.
- Poor service quality including missed appointments, delays, broken promises, and poor communication.
- Unsatisfactory lawn results after using the service for some time with little improvement.
- Difficult cancellation process such as being held to a minimum number of services before cancellation is allowed and needing to provide evidence for refund or cancellation.
- Seasonal lawn growth pauses where customers pause services during fall and winter due to lack of grass growth.
- App usability and communication issues leading to frustration with booking and service tracking.
- Service unreliability with sporadic or skipped weeks of mowing despite favorable weather.
LawnStarter Refund Script
Script
Copy
Dear LawnStarter, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
LawnStarter Refund Policy
LawnStarter allows customers to easily cancel their subscription by logging into their account, selecting the active service, and confirming the cancellation through a few simple steps. Deleting your account is a separate process that requires no active or pending services within 48 hours and no unpaid balances; account deletion removes payment info but does not cancel services, so cancellation must be done first. Once deleted, accounts cannot be reactivated but customers can create new accounts.
The Easiest Way to Get a LawnStarter Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from LawnStarter—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
LawnStarter LawnStarter Inc LawnStarter.com LawnStarter Services LawnStarter Billing LawnStarter Payment
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
.svg)
.svg)
.svg)
.svg)
.png)
