Life Alert Emergency offers a subscription service that provides 24/7 emergency medical and personal protection through an audio monitoring system with a help button. When you subscribe, you get free equipment, free shipping, and a free gift, plus a free month of service. The devices have long-lasting batteries (up to 10 years), are waterproof, and work within 1000 feet. They alert your emergency contact list when you press the button, and if you pay annually, you get one month free. They help especially if you're home alone and need urgent medical help.
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Cancellation requires a phone call with verification and possible discussion about reasons for cancellation, and there is no online cancellation option. This indirect process and need for follow-up add to the difficulty but it is still straightforward once contact is made.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a LIFE ALERT EMERGENCY subscription.
How to Cancel LIFE ALERT EMERGENCY: Step by Step
If you purchased through Life Alert directly:
- Contact Customer Service: Use the toll-free number provided in your service contract or on your monthly statements.
- Prepare Your Information: Have your account number and personal identification information ready for verification.
- Request Cancellation: Clearly express your desire to cancel your service and be ready to discuss your reasons if asked.
- Confirm Cancellation Terms: Inquire about any potential charges or specific terms related to your cancellation, including final billing or the return of equipment.
- Get a Confirmation Number: Obtain a confirmation number or email for your cancellation request for future reference.
- Follow Up: Regularly check for any bills or notices after cancellation, and reach out to customer service again if necessary.
If you purchased through a Third-Party Reseller:
- Contact the Reseller: Reach out to the retailer or service provider from whom you purchased the subscription.
- Follow Their Cancellation Process: Adhere to the specific cancellation steps provided by the reseller, as they may differ from Life Alert’s direct procedures.
- Document Correspondence: Keep records of all communication and confirmations related to the cancellation process.
If you need assistance, here's how you can get in touch with LIFE ALERT EMERGENCY's support team.
Email
The email is not available.
Tips and Tricks for Getting a LIFE ALERT EMERGENCY Refund
- Persistently call customer service, even if it takes multiple calls and speaking to different representatives over several days.
- Insist on cancellation confirmation from the representative and verify the status on your account.
- Send the equipment back promptly via a traceable method like UPS pickup arranged by Life Alert.
- Obtain Durable Power of Attorney (POA) for healthcare and finance if managing cancellation for another person, as the company responds more seriously to legal authority.
- Email company executives or the C-suite to escalate the issue and receive better service.
- Ask to speak to a supervisor or find company contacts on LinkedIn for escalation.
- Consider calling your bank to put a hold on payments or dispute charges, but be aware of contract obligations.
- Prepare for resistance and company policies that may require proof such as moving to a nursing home or death to cancel without penalty.
- Be aware that refunds may be delayed even after cancellation and equipment return.
- Use a firm, clear language about your desire to cancel and next steps to reinforce seriousness.
Why Do People Request Refunds from LIFE ALERT EMERGENCY
- Long-term contract lock-in that restricts easy cancellation.
- Controversial and strict cancellation policies, including penalties for early termination.
- Requirement of specific conditions to cancel, such as passing away, relocation to a hospital, nursing home, or needing 24-hour professional care.
- Unexpected or continued automatic charges after users have requested cancellation.
- High cancellation fees demanded even when contracts are not yet up.
- Disputes over equipment loss charges when attempting to cancel.
- Lack of flexibility in the contract terms, making cancellation difficult without financial penalties.
LIFE ALERT EMERGENCY Refund Script
Script
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Dear LIFE ALERT EMERGENCY, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
LIFE ALERT EMERGENCY Refund Policy
Life Alert membership cancellation requires contacting their customer service directly by phone, as online cancellation is typically unavailable. Customers should have their account details ready, request cancellation clearly, confirm any final charges or equipment return requirements, and obtain a cancellation confirmation number. It is advised to confirm cancellation in writing and monitor billing statements to ensure the service has ended properly.
The Easiest Way to Get a LIFE ALERT EMERGENCY Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from LIFE ALERT EMERGENCY—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.