LifeMiles is a rewards program that lets you earn and use miles to book flights and save on travel. They offer a subscription service called LifeMiles+ that gives members benefits like discounts of 10%-25% on flight redemptions, monthly bonus miles, and waived fees for award bookings. If you see a charge from LifeMiles, it could be from this subscription, which automatically renews unless canceled. The service is great for frequent travelers who want to get more value from their miles.
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The cancellation process is reported as difficult due to website issues where the cancellation page does not complete the process, unhelpful customer service, and a lack of clear timelines for cancellation. Users often have to delete credit card information to stop billing, which is a workaround rather than a straightforward cancellation, making the process moderately hard but not impossible.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a LifeMiles subscription.
How to Cancel LifeMiles: Step by Step
If you purchased through LifeMiles directly:
- Visit the LifeMiles website at lifemiles.com.
- Log in to your account using your email and password.
- Navigate to the “Manage Your Plan” section within your account settings.
- Locate your current subscription plan.
- Select the option to cancel your subscription.
- Follow the prompts to confirm your cancellation.
- Check your email for a confirmation of your cancellation.
If you purchased through iTunes:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find and tap on your LifeMiles subscription.
- Select Cancel Subscription.
- Follow the on-screen instructions to finalize the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- Select Subscriptions.
- Find your LifeMiles subscription in the list.
- Tap on it and select Cancel Subscription.
- Confirm the cancellation by following the prompts.
If you need assistance, here's how you can get in touch with LifeMiles's support team.
Site
The site is not available.
Tips and Tricks for Getting a LifeMiles Refund
- Remove your credit card details from your LifeMiles account to trigger billing failure, which can lead to automatic cancellation after a billing attempt fails.
- Keep all cancellation communications and confirmations as proof in case you need to dispute charges with your credit card company later.
- Email the LifeMiles support team (e.g., [email protected]) with a clear cancellation request and any relevant screenshots of issues you face.
- Call their customer service via their USA toll-free number using Skype or other methods to escalate your cancellation request; be patient and persistent due to language barriers and wait times.
- Be aware of hidden fees such as Star Alliance redemption fees (~$25 per person) which are typically not refunded even after cancellation.
- Use a firm but polite tone when requesting cancellation, emphasizing your right to cancel and ask for a written confirmation of cancellation.
- Escalate unresolved issues formally by filing complaints with aviation or consumer protection authorities such as the U.S. Department of Transportation if refund or cancellation is denied.
- Try multiple devices and browsers for cancellation attempts on the website if initially unsuccessful, but do not rely solely on the website to complete cancellation.
- Timing matters: Make cancellations well before the next billing cycle and allow time for processing, as delays may occur and billing attempts might continue during.
- Beware of poor customer service and be prepared for unhelpful or unaware agents; insist on management escalation if needed.
Why Do People Request Refunds from LifeMiles
- Difficulty cancelling subscriptions due to website or phone system glitches causing persistent loading messages.
- Poor customer service that is often unhelpful or slow to resolve cancellation issues.
- Unwanted charges continue despite users giving advance notice to cancel.
- High change and cancellation fees particularly for award tickets and flights.
- Long refund processing times causing frustration.
- Issues with booking errors that are hard to resolve or require lengthy customer service calls.
- Limited usability of miles for certain partners or routes leading to subscription cancellations.
- Refund delays and complicated refund processes that require excessive paperwork and follow-up.
LifeMiles Refund Script
Script
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Dear LifeMiles, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
LifeMiles Refund Policy
LifeMiles+ subscriptions are valid for 12 months and auto-renew monthly. You can cancel your subscription at any time after the initial six months. The Basic, Pro, and Max subscription tiers waive change and cancellation fees on LifeMiles award tickets, but these waivers typically only apply if you are subscribed at the time of booking or changing award tickets. Note that there is no refund on Avianca booking fees when canceling award flights, and the cancellation or downgrade process can be somewhat confusing.
The Easiest Way to Get a LifeMiles Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from LifeMiles—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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