The Ultimate Step by Step Guide to Cancelling a LifeStance Health Subscription or Membership (lifestance.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
LifeStance Health is a well-being company that offers mental health services like therapy and psychiatric care. They provide options for in-person visits or virtual appointments, making it easier to get help when you need it. If you see a bill from them, it’s likely for the sessions you had, whether online or at one of their locations. Their goal is to support you in feeling your best, both mentally and emotionally.
Cancelling a subscription with LifeStance Health can be somewhat challenging due to varying requirements and possible waiting times for customer support. Users may also have to navigate multiple channels to ensure successful cancellation, which adds to the complexity.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a LifeStance Health subscription.
How to Cancel LifeStance Health: Step by Step
If you purchased through LifeStance Health directly:
Visit the LifeStance Health website at lifestance.com.
Scroll to the bottom of the homepage and click on ‘Contact Us’.
Choose the appropriate option for Patient Services.
Call the provided number or use the online contact form to request cancellation.
Provide your account details and confirm that you wish to cancel your subscription.
Ensure you receive a confirmation email of your cancellation.
If you purchased through Apple (iTunes):
Open the App Store on your device.
Tap on your profile icon at the top right.
Select Subscriptions.
Find the LifeStance Health subscription.
Tap on it and then select Cancel Subscription.
Follow any additional prompts to confirm the cancellation.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Profile icon in the top right corner.
Select Payments & subscriptions.
Tap Subscriptions and find LifeStance Health.
Tap on the subscription, then select Cancel subscription.
Follow the prompts to complete the cancellation.
If you purchased through a gift card:
Contact LifeStance Health Customer Service at the number provided on their website.
Provide your gift card information to initiate the cancellation.
Request confirmation of the cancellation.
How to Contact LifeStance Health
If you need assistance, here's how you can get in touch with LifeStance Health's support team.
Tips and Tricks for Getting a LifeStance Health Refund
Call During Off-Peak Hours: Try to call mid-morning or mid-afternoon when fewer people are likely to be contacting customer service.
Be Polite but Firm: Use a courteous tone but be assertive about your need to cancel. Phrases like "I would like to cancel my subscription" work well.
Request Confirmation Email: After cancellation, ask for a written confirmation of your cancellation to avoid future charges.
Use the Right Vocabulary: Use terms like "terminate", "discontinue", or "cancellation" explicitly to avoid confusion.
Ask to Speak with a Supervisor: If the representative is unhelpful, request to escalate the issue to a supervisor who may have more authority.
Document the Call: Keep a detailed record of the time, date, and person you spoke with, in case you need to dispute future charges.
Watch for Automatic Renewals: Check if there is a grace period or specific window when cancellations must occur to avoid being charged again.
Utilize Online Communication: If calling proves difficult, consider reaching out via their website’s contact form or social media for a written record.
Follow Up: If you don’t receive confirmation of your cancellation within a few days, follow up to ensure the process is complete.
Be Prepared with Alternatives: If they offer to lower your rate or change your plan to keep you, be ready to decline these offers firmly.
Why Do People Request Refunds from LifeStance Health
High costs associated with monthly fees.
Lack of satisfactory services or support.
Inconvenient locations or inability to access therapy sessions.
Change in personal circumstances such as relocation or financial issues.
Unsatisfactory progress in therapy or treatment.
Desire for alternative therapies or providers.
Changes in insurance coverage affecting payment.
Difficulty scheduling appointments or long wait times.
Feeling uncomfortable with a specific therapist or approach.
Lack of communication or updates from the service.
LifeStance Health Refund Script
Script
Copy
Dear LifeStance Health, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
LifeStance Health Refund Policy
LifeStance Health requires members to provide at least 24 hours' notice for cancellation of appointments to avoid being charged a late cancellation fee. Memberships can typically be canceled at any time, but it is advisable to check specific terms as they may vary by location or plan.
The Easiest Way to Get a LifeStance Health Refund
If you're frustrated trying to cancel your subscription, membership, or bill from LifeStance Health—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as LifeStance Health may have terms that require you to complete a minimum subscription period or could include early cancellation fees. It's important to read the fine print regarding automatic renewals and the specific process for cancellation, as they might not make it straightforward to unsubscribe immediately. Always check if any outstanding payments or commitments could lock you in longer than anticipated.
High costs associated with monthly fees.
Lack of satisfactory services or support.
Inconvenient locations or inability to access therapy sessions.
Change in personal circumstances such as relocation or financial issues.
Unsatisfactory progress in therapy or treatment.
Desire for alternative therapies or providers.
Changes in insurance coverage affecting payment.
Difficulty scheduling appointments or long wait times.
Feeling uncomfortable with a specific therapist or approach.
Lack of communication or updates from the service.
Account Number
Name of the Subscriber
Email Address
Phone Number
Billing Address
Payment Method Details
Subscription Start Date
Reason for Cancellation
Any Related Confirmation Numbers
Customer Service Contact Information
Before cancelling your LifeStance Health subscription, be aware that you'll lose access to therapy sessions, psychiatrist consultations, and other essential mental health services offered through their platform. Additionally, any ongoing treatment plans or scheduled appointments may need to be rescheduled or cancelled, which could disrupt your mental health progress. It's also important to check if there are any cancellation fees or notice periods that could apply, as well as ensuring that you have alternative support lined up if needed.
LifeStance Health requires members to provide at least 24 hours' notice for cancellation of appointments to avoid being charged a late cancellation fee. Memberships can typically be canceled at any time, but it is advisable to check specific terms as they may vary by location or plan.
To cancel your subscription with LifeStance Health, you will need your password, as the process typically requires authenticated access to your account. If you've forgotten your password, you can easily reset it by visiting [this link](https://lifestance.com/reset-password). For any further assistance, you can reach out to their customer support via phone.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your LifeStance Health subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your LifeStance Health account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel LifeStance Health online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
LifeStance Health May Show Up On Your Statement As:
LifeStance Health Lifestance Lifestance Health Services LifeStance LSH LifeStance Therapy LifeStance Mental Health LifeStance Billing LifeStance Counseling Lifestance.com
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