Lightricks makes popular apps like Facetune, Photoleap, and Videoleap that help you edit photos, create videos, and design graphics easily on your phone or computer. Many people subscribe to the VIP or Pro versions of these apps, which means they pay a regular fee to unlock extra features. If you see a charge from Lightricks, it’s likely for one of these subscriptions. You can manage or cancel your subscription anytime by logging into your account on the app and following the cancellation steps.
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The cancellation process is straightforward and involves a few clear steps depending on the purchase method (App Store, Google Play, or directly via the website). However, users must be aware of the platform used to subscribe and ensure they cancel on the correct platform, which requires moderate attention but no complex steps.
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How to Cancel Lightricks: Step by Step
If you purchased through the Web:
- Head over to the Lightricks website and log into your account.
- Find your Subscriptions (past and present).
- Under each Subscription, click on Manage subscription.
- You will see the option to Cancel subscription; click on it.
- Follow the prompts to complete the cancellation until you reach the confirmation page.
- Your subscription will be canceled at the end of the current billing cycle.
If you purchased through the Apple App Store:
- Open the Settings app on your Apple device.
- Tap your name at the top of the screen.
- Tap on Subscriptions.
- Select the relevant Lightricks App.
- Tap on Cancel Subscription.
- Follow any further instructions to confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store on your Android device.
- Tap on Menu and then on Subscriptions.
- Select the relevant Lightricks App.
- Tap on Cancel Subscription.
- Follow any additional instructions to confirm the cancellation.
Tips & Tricks for Canceling Lightricks
- Cancel immediately after starting the free trial to stop automatic renewals before charges post-trial.
- Use device app store settings (Apple or Google Play) to cancel subscription as the official app or website cancellation can be confusing or unresponsive.
- Document every cancellation attempt including screenshots and timestamps; useful if disputes escalate.
- Contact customer support persistently and escalate politely but firmly; some users note better success mentioning consumer protection laws or disputing charges with banks.
- Attempt cancellations early in the billing cycle to avoid being charged for the next period.
- Delete the app only after confirming cancellation through app store subscriptions or support to prevent continued billing.
- In disputes, request refunds within the 14-day refund or cooling-off window highlighted in Lightricks policies, though some users report pushback.
- If direct cancellation fails, consider requesting subscription cancellation via payment provider or app store since they control recurring charges.
- Be wary of automated cancellation pages that disappear or reset; try different browsers or device settings.
- Use clear and calm language focusing on requesting cancellation and refund, avoiding aggressive tones that provoke non-cooperation.
Lightricks Customer Service Info
If you need assistance, here's how you can get in touch with Lightricks's support team.
Cancel Lightricks Script
Script
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Dear Lightricks Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found it difficult to utilize the service as much as I had anticipated, and I believe it would be best to discontinue my membership at this time.
I appreciate all the features you've provided, but I am unable to commit to using the platform effectively. Thank you for your understanding. Please confirm that my subscription has been canceled.
Best regards.
Frequently Asked Questions
Lightricks subscription cancellations must be done through the website or the device's app store settings where the subscription was purchased; uninstalling the app does not cancel the subscription. Cancellations take effect at the end of the current billing cycle, allowing continued access until then, but refunds are generally not issued for partial periods or unused services except within a 14-day cooling-off period for web purchases, during which a full refund can be requested. Store purchases follow the store's own refund policies, and subscriptions auto-renew until canceled.
To cancel a Lightricks subscription purchased through the web, you need to log in to your account with your email address, which typically requires a password. For cancellations through the app stores (Apple or Google Play), you manage your subscriptions via the respective platforms without needing Lightricks password authentication. If you need to reset your Lightricks password to log in and cancel on the web, although the exact reset URL is not directly provided, you can generally reset your password via the standard login page on Lightricks or through their customer support. You can start at their support site: https://lightricks.zendesk.com for assistance.
- Unintentional or accidental purchases, including by minors or without user consent.
- Forgetfulness to cancel subscriptions leading to unwanted renewals and charges.
- Unauthorized charges or suspicion of fraud where users did not approve the payment.
- Poor quality or dissatisfaction with the app after trying the service.
- Confusion about where the subscription was purchased, especially if cancellations were made on a different platform but charges continued.
- Technical issues or app functionality not meeting user expectations.
- Cancellations not processed properly resulting in continued charges.
- Requests made through the wrong platform, complicating refund processing (e.g., via Apple App Store or Google Play Store).
Lightricks allows you to cancel your subscription at any time, but the cancellation will only take effect at the end of the current billing cycle, and no partial refunds for unused subscription periods are provided. There is a 14-day cooling-off period for web purchases during which you can cancel for any reason and receive a full refund, but after that, cancellations only stop future billing; no early cancellation fees or lock-ins apply. Be aware that deleting the app does not cancel your subscription—you must cancel via your account settings or through the respective app store, and refunds are generally not given for in-app content purchases once delivered.
Before cancelling your Lightricks subscription, be aware that you will lose access to all paid content and premium features immediately after the end of your current billing cycle. There are no refunds for partial subscription periods or unused services after cancellation, except during a 14-day cooling-off period for first-time web purchases. Once your subscription ends, you will need to uninstall the app if applicable, and you should back up any content you've created because access to your account and its content will be terminated. Cancellation can be done via account settings on the web or through your device's subscription management if purchased via Apple or Google Play stores.
- Email address used during your Lightricks subscription or purchase
- Full name associated with the account
- Mailing address (if requested by support)
- Phone number including country code (if requested by support)
- Details about the subscription (e.g., app name: Facetune, Photoleap, Videoleap, or LTX Studio)
- Purchase or account details (such as receipt, purchase date, amount charged, and last four digits of the payment card, if requested)
- Screenshot of the charge on your bank statement OR purchase receipt (if needed for support)
- Proof of purchase and cancellation, including dates and transaction IDs (if requested)
- Login credentials for web cancellations (email and password)
- Device/App Store used for purchase (Apple App Store, Google Play, or web)
We've actually written a step by step guide on how to get a refund from Lightricks. Check it out!
The Easiest Way to Cancel Lightricks
If you’re frustrated trying to cancel your subscription, membership, or bill from Lightricks—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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