The Ultimate Step by Step Guide to Cancelling a LogMeIn, Inc. Subscription or Membership (gotomeeting.com)
By
Bella K.
|
Published
August 11, 2025
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Updated
August 12, 2025
LogMeIn, Inc. offers a range of online tools to help people connect and communicate, with GoToMeeting being one of their main services. It's a simple way to hold virtual meetings, video calls, and webinars, making it perfect for remote work or catching up with friends. If you see a charge from them, it might be for a subscription you signed up for to enjoy these easy-to-use conferencing features.
Cancelling a subscription with LogMeIn can be somewhat challenging due to the multiple steps involved and the need to navigate their support system. Users may also experience difficulties if they overlook cancellation policies or deadlines, which can lead to unexpected billing.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a LogMeIn, Inc. subscription.
How to Cancel LogMeIn, Inc.: Step by Step
If you purchased through GoToMeeting.com:
Go to gotomeeting.com and click on Log In at the top right corner.
Enter your email address and password, then click on Log In.
Once logged in, click on your profile icon in the top right corner.
Select Account Settings from the dropdown menu.
Click on the Billing tab on the left sidebar.
Locate the section labeled Subscriptions.
Click on the Cancel Subscription button next to the subscription you wish to cancel.
Follow the prompts to confirm the cancellation.
You will receive a confirmation email once the subscription has been cancelled.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find your GoToMeeting subscription in the list.
Tap on Cancel Subscription.
Follow the prompts to confirm the cancellation.
If you purchased through Apple iTunes:
Open the Settings app on your device.
Tap on your name at the top of the screen.
Select Subscriptions.
Find and select your GoToMeeting subscription.
Tap on Cancel Subscription.
Confirm your cancellation when prompted.
If you purchased through PayPal:
Log in to your PayPal account.
Select Settings (gear icon) in the top right corner.
Click on Payments in the menu.
Select Manage automatic payments.
Find your GoToMeeting subscription and click on it.
Click on Cancel to stop future payments.
Confirm the cancellation when prompted.
If you purchased through Microsoft Store:
Go to the Microsoft Account webpage and log in.
Select Services & subscriptions from the top menu.
Locate the GoToMeeting subscription in the list.
Click on Manage next to the subscription.
Select Cancel and follow the prompts to confirm your cancellation.
How to Contact LogMeIn, Inc.
If you need assistance, here's how you can get in touch with LogMeIn, Inc.'s support team.
Tips and Tricks for Getting a LogMeIn, Inc. Refund
Start your cancellation request early to avoid auto-renewals, ideally a week or two before the billing cycle ends.
Use direct language when communicating via email or chat: clearly state you want to cancel your subscription.
Keep a record of all communications, including dates and names of customer service representatives.
Visit forums to find shared experiences: users often post effective email templates that worked for them.
Use social media to your advantage: sometimes publicly posting your cancellation request on Twitter or Facebook garners a quicker response.
Ask for a manager or supervisor if initial representatives are unhelpful; they often have more authority to resolve issues.
Timing can matter: try calling during non-peak hours, such as early in the morning or late at night.
Express discontent about service satisfaction; companies may offer incentives or discounts if they know you’re thinking of leaving.
Be polite but firm: a calm, respectful demeanor can lead to better results than frustration.
Look for hidden fees: ensure no additional charges are processed during the cancellation period.
Check for confirmation of your cancellation to ensure the process is complete and there are no future billings.
Why Do People Request Refunds from LogMeIn, Inc.
Cost: Users feel the subscription is too expensive for the value received.
Underutilization: Users do not use the service enough to justify the cost.
Technical Issues: Frequent technical problems or bugs that hinder usability.
Better Alternatives: Finding more favorable features or pricing with competitors.
Customer Support: Dissatisfaction with the level of customer service received.
Complexity: The tool is perceived as overly complicated or not user-friendly.
Business Changes: Organizational shifts that no longer require the service.
Limited Features: Users feel that the features offered do not meet their needs.
Contract Terms: Users are unhappy with long-term contracts or auto-renewals.
Security Concerns: Worries about data security or privacy issues.
Integration Issues: Difficulty integrating with other tools or systems.
Change in Focus: Shifting priorities or strategies that make the service irrelevant.
Accessibility: Problems accessing the service from needed devices or locations.
User Experience: Poor overall experience compared to expectations.
LogMeIn, Inc. Refund Script
Script
Copy
Dear LogMeIn, Inc., Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
LogMeIn, Inc. Refund Policy
LogMeIn, Inc. allows users to cancel their GoToMeeting subscription at any time through their account settings. Upon cancellation, users retain access to all features until the end of their current billing cycle, after which no further charges will be applied.
The Easiest Way to Get a LogMeIn, Inc. Refund
If you're frustrated trying to cancel your subscription, membership, or bill from LogMeIn, Inc.—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious with LogMeIn, Inc.'s subscription model, as they may have terms that require you to cancel well before the next billing cycle to avoid being charged again. Look for hidden clauses that could lock you into a contract or impose early cancellation fees. Always check the fine print, as navigating through these may be challenging and could lead to unwanted charges.
Cost: Users feel the subscription is too expensive for the value received.
Underutilization: Users do not use the service enough to justify the cost.
Technical Issues: Frequent technical problems or bugs that hinder usability.
Better Alternatives: Finding more favorable features or pricing with competitors.
Customer Support: Dissatisfaction with the level of customer service received.
Complexity: The tool is perceived as overly complicated or not user-friendly.
Business Changes: Organizational shifts that no longer require the service.
Limited Features: Users feel that the features offered do not meet their needs.
Contract Terms: Users are unhappy with long-term contracts or auto-renewals.
Security Concerns: Worries about data security or privacy issues.
Integration Issues: Difficulty integrating with other tools or systems.
Change in Focus: Shifting priorities or strategies that make the service irrelevant.
Accessibility: Problems accessing the service from needed devices or locations.
User Experience: Poor overall experience compared to expectations.
Account Email Address: The email associated with your LogMeIn account.
Password: Your account password for verification.
Subscription Type: The specific service plan you are subscribed to, such as GoToMeeting.
Billing Information: Credit card or payment method details used for billing.
Reason for Cancellation: Optional feedback you may want to provide.
Billing Cycle Information: Details about the current billing cycle to understand potential charges.
Account ID: Any unique identifier for your account if required.
Confirmation Requirement: Verify if you need to confirm cancellation via email or other means.
Cancellation Policy: Review the terms regarding cancellation and any notice period required.
Before cancelling your LogMeIn (GoToMeeting) subscription, consider that you will lose access to all recording features and storage, which may affect your ability to refer back to previous meetings. Additionally, any integrations with other tools or platforms tied to your subscription will also be disabled. Be aware that if you're part of a team, cancelling might impact your colleagues who rely on your account for scheduling and hosting meetings. Finally, check for any cancellation fees or notice periods to avoid unexpected charges.
LogMeIn, Inc. allows users to cancel their GoToMeeting subscription at any time through their account settings. Upon cancellation, users retain access to all features until the end of their current billing cycle, after which no further charges will be applied.
Yes, you will need your password to cancel your LogMeIn, Inc. subscription on GoToMeeting. If you don't have your password handy, you can reset it by visiting [this link](https://global.gotomeeting.com/core/resetpassword) to regain access. Once you're logged in, you can easily proceed with the cancellation process.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your LogMeIn, Inc. subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your LogMeIn, Inc. account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel LogMeIn, Inc. online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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