1 - Email hello@joinnori.com to notify about cancellation.
2 - Include a detailed message stating your wish to cancel your subscription.
3 - You may need to provide your account information for them to process the cancellation.
4 - You should receive a confirmation once your subscription has been successfully cancelled.
Mochi is a company that offers personalized weight loss plans with help from board-certified obesity medicine doctors and dietitians through online video visits. They have a subscription called Wellness Plus for $49 a month, which includes regular virtual check-ins, ongoing care, prescriptions if needed, 24/7 support, nutrition therapy, and mental health help. Members pay monthly, and the first month is free if you sign up for three months or more. They also help with medication costs by supporting insurance coverage and providing options for branded or compounded meds.
Users report that canceling the subscription is straightforward via the website by logging in, going to the billing or credit card tab, and clicking the cancel subscription button. Some users also mention contacting support or removing the payment method as alternative ways, indicating the process is quite easy and quick.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Mochi subscription.
How to Contact Mochi
If you need assistance, here's how you can get in touch with Mochi's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Mochi Refund
Use the website (not the app) to go to the billing section where you can find cancellation options for membership or medication subscriptions.
Remove credit card information from the portal to prevent future charges if direct cancellation is difficult.
If cancellation through the portal fails, call your bank or credit card company to request a chargeback and consider canceling the card to avoid further charges.
Respond to the last message received on the Mochi portal as users have reported this as a way to get customer service attention when new messages are blocked.
Timing is critical: Cancellation is reportedly only possible within 3 days of purchase to secure refunds, so try to cancel early.
Escalate by disputing charges with your bank if refunds are denied or delayed; Mochi sometimes locks funds during bank reviews which may delay resolution.
Be persistent with customer service despite poor responsiveness; multiple complaints mention delayed or denied cancellations and refunds followed by eventual resolution.
Check subscription details for hidden terms like automatic re-subscription or extended subscription periods that users experienced without clear communication.
Use clear, firm language when contacting support or your bank, emphasizing your intent to cancel immediately and disputing unauthorized charges.
Cancel medication subscriptions separately if the system differentiates between medication delivery and membership fees.
Why Do People Request Refunds from Mochi
Limited cancellation window: Membership can only be canceled within 3 days of purchase, which is not clearly communicated.
Unauthorized charges: Customers report being charged after attempting to cancel or without their authorization.
Non-receipt of medication: Customers are charged but do not receive the medication ordered.
Poor customer service: Lack of response to cancellation requests, messages, and inability to contact support.
Account access issues: Customers unable to access their accounts after system changes.
Delayed refunds and disputes: Refunds can take 3-5 business days and some customers must dispute charges with banks.
Long wait times: Delays for appointments or medication shipments contribute to frustration and cancellation.
Unclear business practices: Hidden fees, refund policies buried in fine print cause mistrust.
Bad reaction or ineffectiveness: Some users experience bad reactions or no weight loss results.
Technical issues: Customers complain about website/app glitches that affect their experience.
Switching medications: Cancelling subscriptions when switching from one medication to another.
Mochi Refund Script
Script
Copy
Dear Mochi, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Mochi
0
0 reviews
Have you used Mochi? Share your experience by leaving a review.
Mochi Refund Policy
Mochi's subscription cancellation policy requires users to cancel their subscription before the renewal date to avoid being charged for the next month. Prescription medication sales are final with no refunds due to safety and regulatory reasons. Cancellation can be done via the patient portal, but refunds are generally not issued, especially if cancellation is after initial purchase.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a Mochi Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Mochi—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Loading pricing information...
Frequently Asked Questions
Mochi requires you to cancel your subscription before it renews each month to avoid being charged for the next billing cycle, with no clear automatic early cancellation fees or long-term contract mentioned. However, there is a very limited cancellation window—customers have reported only being able to cancel and get a refund within about 24 hours or 3 days of purchase, which is not clearly disclosed upfront. Many users report difficulties with cancellations after this period, including unexpected charges continuing despite attempts to cancel, a lack of timely customer service response, and the need to cancel the payment method to prevent recurring billing. Be aware that refunds and cancellations are often problematic and may require persistence and filing complaints or disputes.
Limited cancellation window: Membership can only be canceled within 3 days of purchase, which is not clearly communicated.
Unauthorized charges: Customers report being charged after attempting to cancel or without their authorization.
Non-receipt of medication: Customers are charged but do not receive the medication ordered.
Poor customer service: Lack of response to cancellation requests, messages, and inability to contact support.
Account access issues: Customers unable to access their accounts after system changes.
Delayed refunds and disputes: Refunds can take 3-5 business days and some customers must dispute charges with banks.
Long wait times: Delays for appointments or medication shipments contribute to frustration and cancellation.
Unclear business practices: Hidden fees, refund policies buried in fine print cause mistrust.
Bad reaction or ineffectiveness: Some users experience bad reactions or no weight loss results.
Technical issues: Customers complain about website/app glitches that affect their experience.
Switching medications: Cancelling subscriptions when switching from one medication to another.
Account login credentials (to access your Mochi account and billing settings)
Subscription details (identify which subscription or plan you want to cancel)
Active payment method information (such as last four digits of credit card, if required for verification)
Email address associated with your Mochi account
Full name on account (to verify identity in support requests)
Documentation of past payment receipts (recommended for dispute or refund requests)
Written cancellation request (if contacting support by email or phone)
Phone number used for the account (if canceling via phone support)
Communication history and documentation (keep records of email or chats with support)
Before cancelling your Mochi subscription, be aware that cancellation can be done either through the patient portal or by calling customer support, with confirmation provided by email. Refunds are given on a prorated basis depending on when you cancel. Once cancelled, you will lose access to receiving medications through the service and the associated subscription features. While you can pause or stop your subscription, restarting might involve going through the full setup process again, so consider this if you anticipate rejoining later.
Mochi's subscription cancellation policy requires users to cancel their subscription before the renewal date to avoid being charged for the next month. Prescription medication sales are final with no refunds due to safety and regulatory reasons. Cancellation can be done via the patient portal, but refunds are generally not issued, especially if cancellation is after initial purchase.
To cancel your Mochi (joinmochi.com) subscription, you generally need to log into your account to manage your billing and cancel your membership, which means you will need your password. Cancellation can be done by going to the billing section, clicking next to the "mochi health membership," and finding the cancel button. Removing your credit card information will also stop the membership renewal. If you don't remember your password, you can reset it here: https://admins.joinmochi.com/forgotPassword. There is no clear indication that you can cancel without login or password through phone support or chat.
We've actually written a step by step guide on how to get a refund from Mochi. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Mochi subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Mochi account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Mochi online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Bella
★★★★★
✓487 subscriptions cancelled
✓Mochi Cancellation Expert
6 cancellation experts online right now
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
Comments (0)