Mochi is a company that offers personalized weight loss plans with help from board-certified obesity medicine doctors and dietitians through online video visits. They have a subscription called Wellness Plus for $49 a month, which includes regular virtual check-ins, ongoing care, prescriptions if needed, 24/7 support, nutrition therapy, and mental health help. Members pay monthly, and the first month is free if you sign up for three months or more. They also help with medication costs by supporting insurance coverage and providing options for branded or compounded meds.
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Users report that canceling the subscription is straightforward via the website by logging in, going to the billing or credit card tab, and clicking the cancel subscription button. Some users also mention contacting support or removing the payment method as alternative ways, indicating the process is quite easy and quick.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Mochi subscription.
How to Cancel Mochi: Step by Step
If you purchased through Mochi directly:
- Email hello@joinnori.com to notify about cancellation.
- Include a detailed message stating your wish to cancel your subscription.
- You may need to provide your account information for them to process the cancellation.
- You should receive a confirmation once your subscription has been successfully cancelled.
If you need assistance, here's how you can get in touch with Mochi's support team.
Tips and Tricks for Getting a Mochi Refund
- Use the website (not the app) to go to the billing section where you can find cancellation options for membership or medication subscriptions.
- Remove credit card information from the portal to prevent future charges if direct cancellation is difficult.
- If cancellation through the portal fails, call your bank or credit card company to request a chargeback and consider canceling the card to avoid further charges.
- Respond to the last message received on the Mochi portal as users have reported this as a way to get customer service attention when new messages are blocked.
- Timing is critical: Cancellation is reportedly only possible within 3 days of purchase to secure refunds, so try to cancel early.
- Escalate by disputing charges with your bank if refunds are denied or delayed; Mochi sometimes locks funds during bank reviews which may delay resolution.
- Be persistent with customer service despite poor responsiveness; multiple complaints mention delayed or denied cancellations and refunds followed by eventual resolution.
- Check subscription details for hidden terms like automatic re-subscription or extended subscription periods that users experienced without clear communication.
- Use clear, firm language when contacting support or your bank, emphasizing your intent to cancel immediately and disputing unauthorized charges.
- Cancel medication subscriptions separately if the system differentiates between medication delivery and membership fees.
Why Do People Request Refunds from Mochi
- Limited cancellation window: Membership can only be canceled within 3 days of purchase, which is not clearly communicated.
- Unauthorized charges: Customers report being charged after attempting to cancel or without their authorization.
- Non-receipt of medication: Customers are charged but do not receive the medication ordered.
- Poor customer service: Lack of response to cancellation requests, messages, and inability to contact support.
- Account access issues: Customers unable to access their accounts after system changes.
- Delayed refunds and disputes: Refunds can take 3-5 business days and some customers must dispute charges with banks.
- Long wait times: Delays for appointments or medication shipments contribute to frustration and cancellation.
- Unclear business practices: Hidden fees, refund policies buried in fine print cause mistrust.
- Bad reaction or ineffectiveness: Some users experience bad reactions or no weight loss results.
- Technical issues: Customers complain about website/app glitches that affect their experience.
- Switching medications: Cancelling subscriptions when switching from one medication to another.
Mochi Refund Script
Script
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Dear Mochi, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Mochi Refund Policy
Mochi's subscription cancellation policy requires users to cancel their subscription before the renewal date to avoid being charged for the next month. Prescription medication sales are final with no refunds due to safety and regulatory reasons. Cancellation can be done via the patient portal, but refunds are generally not issued, especially if cancellation is after initial purchase.
The Easiest Way to Get a Mochi Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Mochi—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
MOCHI JOINMOCHI JOINMOCHI.COM MOCHI HEALTH
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