Oculus, found at oculus.com, offers virtual reality headsets and a subscription service called Meta Horizon+. This subscription gives you access to over 30 games, plus new games added every month, all for a monthly or yearly fee. If you're seeing a charge from Oculus, it's likely for this subscription or for purchases of apps and games you play with the headset. You can cancel the subscription anytime, and there's even a free trial when you first get a Quest headset.
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The process to cancel a subscription on Oculus is straightforward, involving a few clear steps in the Meta Horizon app or on meta.com. The process is user-friendly but requires the user to log in and navigate through the menu, which might pose minor challenges to less tech-savvy users.
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How to Cancel Oculus: Step by Step
If you purchased through Oculus.com:
- Visit the Oculus website and log into your account.
- Navigate to the Account settings section.
- Select Payment Methods or Subscriptions.
- Find the subscription you wish to cancel.
- Click on the Cancel option next to the subscription.
- Follow the prompts to confirm your cancellation.
If you purchased through Apple:
- Open the Settings app on your Apple device.
- Tap on your name at the top of the screen.
- Tap on Subscriptions.
- Locate your Oculus subscription and tap on it.
- Tap on Cancel Subscription and confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the Menu icon (three horizontal lines) in the top-left corner.
- Select Subscriptions.
- Find your Oculus subscription in the list and tap on it.
- Tap on Cancel Subscription and follow the prompts to complete the process.
Tips & Tricks for Canceling Oculus
- Persistently contact Meta Support and explicitly state you want to cancel the subscription immediately.
- Save all screenshots and communications as proof to dispute charges if cancellation is not honored.
- Use the Meta Quest headset app to cancel instead of relying on the phone app or PC website; some users report success via the headset interface through Universal Menu > Meta Horizon Store > Profile > Subscriptions > Cancel.
- If in-app cancellation fails, escalate by demanding to speak to senior support representatives or use procedural threats like mentioning complaints to consumer protection agencies (e.g., Better Business Bureau).
- Contact your bank or credit card provider to dispute charges or block Meta charges if cancellation is not processed, but be aware this may risk account suspension or loss of purchased content.
- Try changing the cancellation reason if the UI does not allow cancellation; some users found this workaround bypassed bugs.
- Consider timing your cancellation more than 24 hours before the next billing cycle to ensure no new charges occur.
- Some users have reported temporarily freezing or removing payment method (using virtual cards or zero balance cards) as a last-resort tactic to prevent future billing attempts.
- Be prepared for delays and multiple contact attempts over weeks as some have reported cancellations taking over a month with repeated support handoffs.
- Use calm but firm language emphasizing your consumer rights and intent to dispute charges to push escalation within support.
Oculus Customer Service Info
If you need assistance, here's how you can get in touch with Oculus's support team.
Cancel Oculus Script
Script
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Hello Oculus Support,
I hope this message finds you well. I would like to request the cancellation of my Oculus subscription. Unfortunately, due to financial constraints, I need to reduce my expenses, and this subscription is one I must let go of for now.
I appreciate the service provided, but I am unable to continue at this time. Please confirm the cancellation at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Oculus allows you to cancel app or game subscriptions anytime through your Meta account, either via the Meta Horizon mobile app, website, or headset. If you cancel at least 24 hours before the next billing cycle, you'll retain access until the cycle ends and won't be charged for the next cycle. Refunds are generally not available, but access continues until the subscription term expires after cancellation. If a subscription is canceled automatically (e.g., due to payment issues), you will be notified by email to repurchase if desired.
To cancel your Oculus (Meta) subscription, you need to log into your Meta account, which requires your password. Password authentication is necessary to view and manage your subscriptions. If you have forgotten your password, you can reset it at this URL: https://secure.oculus.com/forgot-password/. This will help you regain access and proceed with canceling your subscription.
- Frustration losing access to games if unsubscribed from Meta Quest+.
- Subscription games often function like trials without DLCs included.
- Many users already own better games or prefer purchasing games permanently.
- Subscription offers a temporary pool of games rather than permanent ownership.
- Weak value proposition for users who buy few games annually and want to keep them.
- Does not provide access to the entire game library, limiting appeal for long-time users.
- Expectation mismatch: not a Game Pass-style service with full library access for a fixed price.
- Subscription seen as a risk or gamble on getting worthwhile games.
- Concerns about repeated payments due to temporary access model.
- Redundant game selection including many games users already own.
- Technical issues and bugs in apps or games leading to dissatisfaction.
- Difficulty or frustration in cancelling subscriptions or managing billing.
- Occasional charge/payment problems or unauthorized charges reported.
- Lack of customer support responsiveness for refunds and cancellations.
Oculus allows you to cancel your subscription at any time through your payment settings without early cancellation fees or lock-in periods. However, be aware that subscriptions auto-renew after any free trial, and only the profile that purchased the subscription can access its content if you use multiple profiles. There are no gimmicks like forced contracts or penalties to prevent cancellation right away.
Before cancelling a subscription on Oculus, know that you will lose access to all previously redeemed titles included with the subscription once it is canceled, and you will not be able to redeem new titles. However, if you resubscribe later, you will regain access to your previously redeemed titles and any available new ones. After cancelling a subscription, you will still have access to the content until the end of the current billing cycle but will not be charged thereafter. Keep in mind, refunds are generally not available for subscriptions unless legally required, and if the cancellation was not requested by you, it might be due to payment issues prompting an automatic cancellation.
- Meta (Oculus) account login details (email and password)
- Access to your payment and subscriptions section in the Meta Horizon app, website, or headset
- Ability to view your active subscriptions when logged in
- Knowledge of which subscription or membership you want to cancel
- Optionally, selection of a reason for cancellation (sometimes required before confirming)
- Familiarity with device or app interface (Meta Horizon app, Meta Quest headset, or web browser)
- Contacting Meta Store Support for assistance if cancellation cannot be completed normally
We've actually written a step by step guide on how to get a refund from Oculus. Check it out!
The Easiest Way to Cancel Oculus
If you’re frustrated trying to cancel your subscription, membership, or bill from Oculus—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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